Level of Service Catalogue 2019-20

                                ACTIVITY                                         SERVICE LEVEL TARGET
Right to Information & Information Privacy
[Includes providing the community with access to information, meeting Council’s statutory obligations under the
Right to Information Act and the Information Privacy Act]

                                   Ensuring the relative privacy training     Every 2 years
Scheduled Work                     has been refreshed for all staff of
                                   Council.
                                   Yearly reporting to the Office of the      Annually
                                   information Commissioner.

                                   Co-ordinate assessments and                25 Business days to complete and
Reactive Work                      responses to RTI and IP access             acknowledged within 5.
                                   /amendment applications & external
                                   reviews through liaison with the Office
                                   of Information Commissioner.
                                   Liaise with and support for internal       As Required
                                   officers regarding sourcing and
                                   providing documents for consideration
                                   relevant to RTI and IP applications.
                                   Provide information, advice and            As Required
                                   guidance to external customers.
                                   Manage of the RTI and IP applications      As Required
                                   database.
                                   Prepare of statutory reports.              Annually
Legislative Compliance
[Includes meeting statutory recording and reporting requirements, developing and maintaining procedures for
dealing with PIDs and the investigation of allegations of wrong doing or concerns in council, annual compliance
reporting requirements, good governance requirements, facilitating the management and coordination of Council’s
Fraud and Corruption Control Framework, Conflict of Interest framework and Gifts and Benefits declarations.]

Scheduled                          Ensure compliance with the DLGRMA          Annually
                                   Checklist
                                    Provide governance information,          As Required
Reactive                             advice and guidance to the
                                     organisation.
                                    Monitor legislative changes and
                                     implications for council.
                                    Provide organisational updates on
                                     key legislation.
                                    Co-ordinate content and produce
                                     Council’s Annual Report ensuring
                                     statutory reporting requirements are
                                     met.
                                    Ensure Council’s business names
                                     and intellectual property are
                                     protected.
                                    Develop and maintain any relevant
                                     registers: Complaints; PIDs;
                                     Delegations; Related Parties; Gifts
                                     and Benefits; Conflict of Interest;
                                     Insurance Claims; Dealings with
                                     Lobbyists; Master Policy register;
                                     Councillor Conduct; Fraud; Key
                                     Management Personnel
                                     Declarations; Instrument of
                                     Appointments Register.




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