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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Noosa Bushland Reserve Fire
Management Plan 2015 identified 30
Reserves over 10ha in size for
specific fire management activities
(currently under review). Historic
individual reserve Fire Management
plans assist with recommended
prescribed burning regimes. Currently
updating Noosa Bushland Reserve
Fire Management Plan 2019
Reactive work [customer Issue Target days for completion3
requests] Trees (trimming) 20 business days
Trees (removal) 30 business days
Weeds 20 business days
SERVICE DELIVERY MODEL
Internally managed and delivered with external services provided by suppliers [e.g. bushland re-generation work
predominately by contractors].
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Bushland Reserves 2400 and Environmental Land
2405.1253 maintenance & operations
2018/19 actuals $1.232m / 3197 ha $385 per ha 2017/18 actuals $1,280M / 3148 ha =
$406.60 per ha
2018/19 actuals $1.232m / 30,000 rateable properties $40 per 2017/18 actuals $1,280M / 30,000 =
rateable $43
property
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Bushland Reserve Satisfaction Noosa community satisfaction Community satisfaction mean
management mean rating score compared to performance rating from the LGAQ
the State mean rating score Community Satisfaction Tracking
(out of optimum rating of 5). Survey for Provincial areas for:
NSC mean State mean Theme: Community Lifestyle Services
rating (2019) rating (2017) Function: Environment Protection &
Conservation
3.73 3.30
1 Operational works for levy funded acquisitions commenced 2017 for Franz and John’s Campground acquisitions.
2 Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded
to same day.
3 Subject to prioritisation and budget availability – emergencies are responded to same day.
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