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Level of Service Catalogue 2019-20
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SERVICE DELIVERY MODEL
The services are provided internally and funded through State & Federal sources and fee based services.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Funding bodies (Federal & State) require achievement Achieved 95% Achievement of outputs can vary
of 90% of outputs (i.e. service hours/assistance (2017/18) based on a number of unique
offered) variables for each provider.
Satisfying the funding providers is
the key objective in this regard.
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Noosa Community Satisfaction 98% of respondents satisfied 2018 Customer Satisfaction Survey
Support Service with the service. (Survey Monkey)
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