Minutes Ordinary Meeting 15 May 2025.pdf

ORDINARY MEETING MINUTES                                                             15 MAY 2025


     4.2.          SPECIAL MEETING MINUTES DATED 8 MAY 2025

                   The following material was presented to the meeting in relation to this item:
                    Attachment 1 to the Ordinary Meeting dated 15 May 2028 - Updated Page 1
                      of Attachment 2 to Special Meeting 8 May 2025 DMP Where we Roam -
                      provided by Cr Stockwell.

                   Council Resolution
                   Moved:         Cr Brian Stockwell
                   Seconded: Cr Karen Finzel
                   That the Minutes of the Special Meeting held on 8 May be received and confirmed,
                   with the following amendment:
                   A. That it be noted that there was an error in the graph presented in “2025-05-08
                       Attachment 2 to Special Meeting - DMP Where we Roam - provided by Cr
                       Stockwell” and
                      1. That a note be added to the Minutes of the Special Meeting dated 8 May
                      2025 that acknowledges this error; and
                      2. Provide the correct information as presented at the Ordinary Meeting dated
                      15 May - refer Attachment 1 to the Ordinary Meeting dated 15 May 2028 -
                      Updated Page 1 of Attachment 2 to Special Meeting 8 May 2025 DMP Where
                      we Roam - provided by Cr Stockwell.
                   Carried unanimously.


5.          PETITIONS

            Nil.

6.          PRESENTATIONS

            Nil.

7.          DEPUTATIONS

            Nil.

8.          PUBLIC QUESTION TIME


     8.1.          JULIANE VOGLER

                   QUESTION 1
                   Could you please explain the meaning of the text message "has been resolved" in
                   your work request procedure regarding the completion of the requested task, when
                   the request has not actually been completed?
                   RESPONSE PROVIDED BY KERRI CONTINI, DIRECTOR COMMUNITY
                   SERVICES
                   Thank-you Ms Vogler for your question about Council’s customer request
                   messaging. I am responding as the director responsible for Council’s Customer
                   Experience. Council operates a customer request system which creates a record
                   when customers lodge a request for investigation and this then produces work
                   orders for the staff to action. Our records show that you submitted two Customer
                   Requests numbered RM2024/00202 and RM2024/00219 in January 2024 about
                   issues with debris and trees blocking water flows on Upper Pinbarren Rd. Council


[OCR of page images]
ORDINARY MEETING MINUTES 15 MAY 2025

 

4.2.
5.
6.
7.
8.
8.1.

SPECIAL MEETING MINUTES DATED 8 MAY 2025

The following material was presented to the meeting in relation to this item:

e Attachment 1 to the Ordinary Meeting dated 15 May 2028 - Updated Page 1
of Attachment 2 to Special Meeting 8 May 2025 DMP Where we Roam -
provided by Cr Stockwell.

Council Resolution

Moved: Cr Brian Stockwell

Seconded: Cr Karen Finzel

That the Minutes of the Special Meeting held on 8 May be received and confirmed,

with the following amendment:

A. That it be noted that there was an error in the graph presented in “2025-05-08
Attachment 2 to Special Meeting - DMP Where we Roam - provided by Cr
Stockwell’ and

1. That a note be added to the Minutes of the Special Meeting dated 8 May
2025 that acknowledges this error; and

2. Provide the correct information as presented at the Ordinary Meeting dated
15 May - refer Attachment 1 to the Ordinary Meeting dated 15 May 2028 -
Updated Page 1 of Attachment 2 to Special Meeting 8 May 2025 DMP Where
we Roam - provided by Cr Stockwell.

Carried unanimously.

PETITIONS

Nil.

PRESENTATIONS

Nil.

DEPUTATIONS

Nil.

PUBLIC QUESTION TIME

JULIANE VOGLER

QUESTION 1

Could you please explain the meaning of the text message "has been resolved" in
your work request procedure regarding the completion of the requested task, when
the request has not actually been completed?

RESPONSE PROVIDED BY KERRI CONTINI, DIRECTOR COMMUNITY
SERVICES

Thank-you Ms Vogler for your question about Council’s customer request
messaging. | am responding as the director responsible for Council’s Customer
Experience. Council operates a customer request system which creates a record
when customers lodge a request for investigation and this then produces work
orders for the staff to action. Our records show that you submitted two Customer
Requests numbered RM2024/00202 and RM2024/00219 in January 2024 about
issues with debris and trees blocking water flows on Upper Pinbarren Rd. Council