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2022-11-14 GC Agenda - Item 5 - Attachment 1 - Annual Report 2021-22
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General Committee Agenda
14 November 2022
Attachment 1 to Item 5
2021 - 22
Annual Report
Noosa Shire Council
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Full text of sections 2 to 75 (of 157)
Section 2
© Noosa Council 2022 Noosa Shire Council supports and encourages the dissemination and exchange of information. However, copyright protects this publication. Noosa Shire Council has no objection to this material being reproduced, made available online or electronically but only if it is recognised as the owner of the copyright and this material remains unaltered. Accessing this Report This report is available to access on our website: https://www.noosa.qld.gov.au/about-council/councillors-meetings/council-reports
Section 3
Table of Contents
1 INTRODUCTION....................................................................................................................... 5
Acknowledgement of Country.................................................................................................... 6
About the Annual Report............................................................................................................ 7
Message from the Mayor............................................................................................................ 8
Message from the Chief Executive Officer............................................................................... 10
2 OUR SHIRE............................................................................................................................. 12
Discover our Shire.................................................................................................................... 13
History and Heritage................................................................................................................ 14
Noosa at a Glance.................................................................................................................... 16
Our Liveability Index................................................................................................................. 18
3 COUNCIL................................................................................................................................ 20
Our Council.............................................................................................................................. 21
Our Elected Members.............................................................................................................. 22
Council Services...................................................................................................................... 24
Council Snapshot..................................................................................................................... 26
Our Vision, Values and Purpose............................................................................................... 27
Corporate Planning.................................................................................................................. 28
Informing Strategies and Plans................................................................................................ 31
Organisational Structure........................................................................................................... 32
Our People................................................................................................................................ 33
4 OUR ACHIEVEMENTS........................................................................................................... 37
Year in Review.......................................................................................................................... 38
CEO’s Top 10 Highlights........................................................................................................... 39
Theme – Noosa Environment.................................................................................................... 41
Theme – Noosa Community..................................................................................................... 44
Theme – Noosa Economy......................................................................................................... 47
Theme – Long Term Planning for Noosa Shire......................................................................... 52
Theme – Excellence as a Council............................................................................................ 54
Impacts of COVID-19 and natural disasters............................................................................ 56
COVID-19.............................................................................................................................. 56
Flood Response.................................................................................................................... 56
5 GOVERNANCE AND DISCLOSURES.................................................................................... 58
Democratic governance........................................................................................................... 59
Council Meetings and Committees...................................................................................... 59
Councillor Meeting Attendance............................................................................................ 60
Section 4
Noosa Shire Council
Councillor Remuneration...................................................................................................... 61
Councillors’ Expenses and Facilities.................................................................................... 61
Overseas Travel.................................................................................................................... 63
Councillor Conduct............................................................................................................... 63
Corporate Governance............................................................................................................. 65
Governance Framework....................................................................................................... 65
Public Sector Ethics.............................................................................................................. 65
Enterprise Risk Management............................................................................................... 66
Audit and Risk Committee.................................................................................................... 66
Internal Audit........................................................................................................................ 66
Access to Information........................................................................................................... 67
Council Registers................................................................................................................. 68
Administrative Action Complaints......................................................................................... 68
Privacy Complaints............................................................................................................... 69
Human Rights Complaints.................................................................................................... 70
Customer Service................................................................................................................. 71
Media and Community Engagement.................................................................................... 72
Executive Remuneration....................................................................................................... 74
Resolutions........................................................................................................................... 74
Grants to Community Organisations..................................................................................... 75
Discretionary Funds............................................................................................................. 81
Beneficial Enterprises........................................................................................................... 81
Business Activities................................................................................................................ 81
Significant Business Activity................................................................................................. 81
Commercial Business Units.................................................................................................. 81
Competitive Neutrality........................................................................................................... 81
Services, Facilities and Activities for which Special Rates/Charges were Levied............... 82
Invitations to Change Tenders.............................................................................................. 84
Infrastructure Charges.......................................................................................................... 84
6 FINANCIAL PERFORMANCE................................................................................................. 86
Community Financial Report.................................................................................................... 87
Financial Statements 2021-22 ................................................................................................. 94
Section 5
2021 - 22 Annual Report
Introduction
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f ~ ei eae eae hi = RP a ree oaSection 6
Noosa Shire Council
Acknowledgement of Country
Noosa Council respectfully acknowledges the Traditional Custodians of the lands and waters of the
Noosa area, the Kabi Kabi people, and pays respect to their Elders, past, present and emerging.
6
Photographer: JP Moore
Section 7
2021 - 22 Annual Report
About the Annual Report
Noosa Shire Council is pleased to present our Annual Report
for 2021/22 to the Noosa Shire community
The report is a comprehensive summary of our Report Structure
performance from 1 July 2021 to 30 June 2022.
1 INTRODUCTION
The Annual Report also presents Council’s
This section includes opening messages
audited Annual Financial Statements as well as
by the Mayor and Chief Executive Officer
governance and statutory information with the
and presents their views and assessment of
aim of providing comprehensible information to
Council’s performance in the financial year.
our community.
Additionally, this report also provides the 2 OUR SHIRE
disclosure requirements relating to the Local This section introduces Noosa Shire as a
Government Act 2009 (“LG Act”) and the Local destination, our history and heritage, key
Government Regulation 2012 (“LG Regulation”). regional statistics and our liveability index.
The Annual Report is aligned to five key themes 3 COUNCIL
that form the basis of Council’s corporate and This section provides a profile of Council, its
operational plans. It also highlights a range of Elected Members and Council services. It also
achievements and progress made in delivering highlights Council’s vision, values and purpose.
services to our community by aligning with our Finally, it emphasises our corporate planning
vision: ‘Different by Nature.’ structure, our informing strategies and plans,
our organisational structure and our people.
Acknowledgements 4 OUR ACHIEVEMENTS
Noosa Shire Council (Council) would like This section presents Council’s major
to acknowledge and thank all staff and achievements under its five key themes and
stakeholders who contributed to the completion highlights major events and awards.
of the Annual Report.
5 GOVERNANCE AND DISCLOSURES
This section details statutory annual reporting
Photography
requirements including tenders, services
Photographs and images featured in this provided, concessions for rates and charges,
Annual Report include contributions from right to information and privacy and audit.
members of the community and staff. Thank It also provides information on Council’s
you to all photographers. democratic governance arrangements and
councillor attendance and remuneration.
6 FINANCIAL PERFORMANCE
This section provides the Community Financial
Report and audited Financial Statements of
Council for the year ended 30 June 2022.
7
Section 8
Noosa Shire Council
Message from
the Mayor
Despite another challenging year with COVID-19,
severe weather events causing major flooding and
tough economic conditions which have continued
to impact our community, we have, once again, as a
community, and, as a Council, achieved much.
Along with the floods, February saw us welcome our
new Noosa Shire Council CEO Scott Waters. As a
former CEO of the Whitsunday and Northern Territory
Councils, Scott has brought a wealth of ideas,
enthusiasm, positivity and a ‘can do’ attitude with a
focus and drive towards Noosa 2.0. This is a project
focused on Council being authentic, passionate, committed, supportive and respectful.
Housing affordability remains a critical issue for our shire. The work we have done puts us on a path
to develop tangible solutions for our most at risk, our workers, our businesses and ultimately our
community. Noosa Council’s Housing Needs Assessment, a comprehensive and detailed snapshot
of the housing issues impacting Noosa, provided a strong platform and foundation for the launch of
our draft Housing Strategy. While housing has traditionally been a state and federal responsibility,
there are undoubtedly solutions we can implement at the local level by working with industry,
lobbying higher levels of government, and looking at local government assets as a whole. The draft
Housing Strategy is the most progressive and aggressive step that Noosa Council has taken in this
space. I am delighted and proud of this Council and all Councillors for putting it forward as a priority.
I am also justifiably proud of all that we have managed to accomplish during the past year to meet
the existing and emerging needs of our community. Delivering a budget that increases service levels,
provides for a small surplus yet caps the majority of rates at CPI, has been no easy feat; particularly
amid the rising cost of doing business and the COVID-19 response. Focusing on real tangible
outcomes for our community has again been a priority. The input from our consultation phase with
residents was pivotal in shaping our budget. Community input is critical. We sought feedback
through our Satisfaction Survey and Liveability Survey, both of which have helped shape not only the
budget but other decisions of council.
We’ve delivered the bulk of another record capital works program, despite grappling with supply
chain shortages and other construction challenges beyond our control. The opening of the much-
anticipated Hinterland Adventure Playground at Cooroy is certainly among the highlights, with work
also now well under way on the major Tewantin Bypass project and Noosa Parade corridor upgrade.
Liveability is of course determined by more than just infrastructure. It’s about protecting our way of
life, looking after our people, and investing in our collective wellbeing. Connecting people has been
an important focus for Council. Our Connecting Noosa program of free activities was very popular as
was our Ageing Well (now Living Well) program. It continues to be well received by many in our
8
Section 9
2021 - 22 Annual Report
community. We’ve continued our Christmas Convoy initiative, and what started as festive cheer to our
neighbourhoods, has become a much-loved Christmas activity.
Adoption of our Noosa Walking and Cycling Strategy this year puts Noosa on the path to a healthier
and more active way of life. This strategy has paved the way for priority projects which are now under
way and were, with the help of a community-based Project Reference Group, identified as a priority.
Tackling traffic congestion and getting people out and about on weekends is the key driver for our
weekend free bus trial, which is incredibly popular with people of all ages. The program provides for
accessibility and engagement. Speaking of accessibility, the new beach access mat is ensuring that
everyone, no matter what their physical capabilities, can enjoy a visit to Main Beach. Delivered with
support from Sandy Bolton MP and Tewantin-Noosa Lions Club, the mat has proved to be a huge hit
with the community.
Of course, it wouldn’t be Noosa Council without a strong focus on the environment and this year
we were pleased to welcome Greenfleet, the Kabi Kabi Peoples’ Aboriginal Corporation and Noosa
and District Landcare aboard for the next phase of the Yurol-Ringtail Conservation Project. The new
partners will work to revegetate the land for native species such as koalas, as well as reduce carbon
and create new employment opportunities. This next phase is an important milestone in the project,
which is revegetating 2400 hectares of former plantation land with native species, and the restored
habitat added to Tewantin National Park.
Collaboration is very important to our Shire and to me personally. This year we joined the South-East
Queensland Council of Mayors. It provides for wider community connection and allows us to have a
seat at the table on a range of broader issues that impact the shire. Our membership is also a show
of support for the organisation and its successful bid to secure the 2032 Olympic and Paralympic
Games. Along with joining the Council of Mayors, it has been personally a privilege to have been
selected by my fellow South-East Queensland Council of Mayors to represent them and South-
East Queensland on the Brisbane 2032 Organising Committee. The region’s Mayors pursued the
Games and they will be a significant driver to bring forward the infrastructure and transport needed
to support our wider region’s growth. I look forward to continuing to work with my fellow Mayors to
ensure we deliver on this commitment and that all of our communities have a voice.
In closing, I’d like to acknowledge and thank our CEO Scott Waters, staff who have worked tirelessly
over the past year; the support of Deputy Mayor Frank Wilkie and all of my fellow councillors.
Together, we seek to make a difference, and collectively we thank all within our Shire for your support
of our efforts during 2022.
Clare Stewart
Mayor
9
Section 10
Noosa Shire Council
Message from the
Chief Executive Officer
It is certainly a pleasure to present the Annual Report
21/22 as the Chief Executive Officer of Noosa Council.
I came into the role in February of this reporting period
and it has certainly been a busy time for Council.
My first weekend in the role coincided with one of t he
worst flooding events in Noosa for 30 years.
I was extremely proud of the way we as a Council
responded, but equally impressed with the significant
work carried out in the aftermath of the natural disaster.
The rebuild is going to take years with over 100 roads,
21 landslips and a number of culverts damaged by the
event.
The Council’s leadership group also did an exceptional job of guiding the organisation through the
COVID pandemic to ensure that we are well prepared and resilient for what could be called the “new
normal” of life with COVID.
These are two tangible examples of how a council and its staff deliver on a regular basis to their
community.
This report outlines the many activities undertaken by the organisation during the period 1 July 2021
to 30 June 2022.
There have been many achievements and equally as many challenges during the year.
Clearly COVID had a significant impact on many operations as we juggled the health of o ur
community, whilst continuing to deliver the essential services required.
This Council’s fundamental focus is to put the community first.
An example of this, is Council uniting with the Hinterland residents to launch legal action against the
Kin Kin Quarry operators for alleged breaches to the Quarry Management Plan.
This has been a long arduous process for those impacted residents; however councillors and the
staff have never wavered, providing as much support legally and operationally to get a positive
outcome. The hearing has been conducted and now we await the judge’s decision.
There were many infrastructure achievements during the year.
The opening of the landmark $6.7 million Hinterland Adventure Playground in Cooroy, the completion
of the $3 million Peregian Beach Community House, refurbishment of the Pomona Community Hall,
completion of the Tablelands Road Bridge in Cooran and significant work commenced on the $9.8
million Tewantin Bypass and the upgrade of the $8 million Noosa Parade.
Council continues to have a strong commitment to zero net emissions by 2026. We installed more
solar panels on Council facilities and purchased two fully electric vehicles this year, with the intention
of more to follow in coming years.
10
Section 11
2021 - 22 Annual Report
As a Council, we have implemented a clear road map for the future of our organisation. Noosa 2.0
will evolve in coming years to focus on delivering a sustainable, customer-centric, agile organisation
to serve the community.
It will be achieved in liaison with our vibrant Noosa community.
I would like to thank Mayor Clare Stewart, councillors for their support and acknowledge the
invaluable guidance from the Executive and Senior Leadership teams.
To the Council staff, your ongoing dedication and commitment is certainly appreciated and to
our residents, thank you for having faith in us to serve you and provide the vital services to our
community.
Scott Waters
Chief Executive Officer
11
Section 12
Noosa Shire Council
Our Shire
12
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5 1 1 1 50 11 1841 3381 7 4 42 aSection 13
2021 - 22 Annual Report
Discover our Shire
Located in South-East Queensland, Noosa It is the natural landscape that attracts visitors
Shire is situated at the northern tip of to Noosa Shire. The coastal landform of shallow
Queensland’s Sunshine Coast and it is lakes, river systems and coastal escarpment
approximately 120 kilometres north of provide a stunning backdrop to our community.
Brisbane. Noosa Shire covers an area of 869.9 Noosa Shire has a proud history of preserving
km² with more than 800 kilometres of roads and its natural environment with 35% of the Shire
nearly 450 kilometres of bikeways. The region protected as either national park, reserve or
is bound by the Gympie local government area conservation area.
in the north and west, and the Sunshine Coast Since 2007, the Noosa Shire has held UNESCO
local government area in the south. Biosphere Reserve status. It recognises the
Noosa Shire is home to more than 56,000 ongoing efforts of the Noosa community to
people. The region enjoys a sub-tropical manage the region’s land, waters and wildlife
climate, beautiful beaches, mountains and sustainably, in balance with its urban population
forests, which makes it one of Australia’s most and visitors from across the globe. Together,
desirable places to live, work and visit. with more than 700 biosphere reserves
The traditional owners and original custodians around the world, we are working towards the
of the land are the Kabi Kabi people. global sustainability goals of the Man and the
Biosphere Program and Lima Action Plan.
Noosa Shire is a growing residential and tourist
area, with substantial rural, rural-residential and
Round Mt
parkland areas. It is made up of 18 hinterland
villages and 11 coastal
towns and has an economy Gympie Region Mt Wolvi
that is diversifying beyond
a thriving tourism industry. Beenham Range
Wolvi Range
Noosa’s economy relies
significantly on the health, Mt Boulder
professional services, Mt Seawash
Kin Kin
tourism, retail and Tandur
Lake Cootharaba
Teewah
Boreen Point
construction sectors. It
is home to more than
7,000 businesses, Traveston
predominately Cooran
small and micro, Mt Cooran
Lake
including successful Pomona
Cooroibah
entrepreneurs and Mt Cooroora
Noosa Headland
skilled business Mt Tinbeerwah Tewantin
Noosa Heads
Sunshine
people. Noosaville Beach
Cooroy
Mt Cooroy
Lake
Weyba
Sunrise
Marcus Beach
Eumundi
Peregian Beach
Mt Eerwah
Sunshine Coast Region
13
Section 14
Noosa Shire Council
History and heritage
Noosa Shire is the traditional home of the Kabi Kabi people. The region has a rich and unique history
dating back at least 50,000 years to the traditional custodians through European settlement to the
present day. The name Noosa Shire is believed to be derived from the indigenous word nuthuru
meaning ghost or shadow.
The earliest European settlers in the area were the Skyring brothers who took up several large
pastoral runs. By the 1860s, the region had been identified as a promising area for timber getting
and timber getters began moving into the area with mills established in the hinterland areas. The
discovery of gold in Gympie in 1867 also increased the population of the area. The Noosa River was
considered a better access point to the goldfields and a port was established at Tewantin to serve the
timber industries and people travelling to the goldfields. Hinterland towns such as Cooran, Kin Kin,
Pomona and Cooroy developed further following the opening of the railway line between Gympie and
Brisbane in the late 1880s and early 1890s. The land cleared through timber getting was then used
for crop growing and dairy farming. Tourism and a thriving fishing industry developed in Tewantin,
along Gympie Terrace, and at Noosa Heads. The 1920s and 1930s were a period of notable
growth in population. Significant development and expansion occurred from the late 1960s into the
1990s. This prompted the development of The Noosa Plan, Council’s planning scheme, to balance
preservation of Noosa’s unique environment with ongoing development.
The first Noosa Shire Council was established in 1910 and the Shire headquarters was based in
Pomona until 1980 when the Council relocated its offices to a new building in Tewantin. In 2008,
Noosa Council was amalgamated with Maroochy Shire Council and the City of Caloundra to form
Sunshine Coast Council. As a result of a strong campaign by the community, Noosa Council was re-
established in 2014, following de-amalgamation from Sunshine Coast Council, starting a new chapter
of history for the Council and the community.
14
Section 15
2021 - 22 Annual Report
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\) SRS WM Lae oe Po Ea __Section 16
Noosa Shire Council
Noosa at a glance
56,796 49
people 23,446 years
living in local jobs median
our Shire age
1.5%
7,236 identify as
local Aboriginal 23,755
and/or households
businesses
Torres Strait
Islander
16 $1.05M 357
median
schools births
sale price
16
Section 17
2021 - 22 Annual Report
Health Care
& Social
23% Assistance 17%
people born is the residents
overseas largest volunteer
industry
Construction
industry
267.6km2 is the 25,167
protected largest local employed
natural areas business residents
sector
28
early $2.96
childhood 3 Billion Gross
education hospitals Regional
and care Product
services
Source: Statistical data and information has been sourced from National Institute of Economic and Industry Research, Real Estate
Institute Queensland and the Queensland Government Statistician’s Office. 17
Section 18
Noosa Shire Council
Our Liveability Index
Protecting our natural environment, neighbourhood safety and the importance of local business are
considered Noosa’s greatest strengths by those who live, work and visit the Shire.
In November 2021, Noosa Council in conjunction with Place Score conducted our first Liveability
Survey. This survey was completed by 1655 community members who told us what they value most
about their neighbourhood and how they rate their neighbourhood. These scores were then combined
to provide an overall Liveability Index for each neighbourhood.
These results allow us to focus on the things most valuable to our community. By planning for
liveability, we provide safe, healthy, active and resilient communities and places.
What is a Liveability Index?
Liveability is simply what a place is like to live in. Understanding the relationship between people and
their places is the key to understanding local liveability, and how it can be enhanced. The Liveability
Index is an assessment of how each community rates their neighbourhood. While two locations
scores may be similar, how the community rates each Place Attribute may be quite different within
each location.
Our Score
The Liveability Index score for Noosa Shire is 70, which is above the national average score of 68.
This score shows that Noosa Shire is performing well in terms of overall Liveability.
Noosa Shire National Average
70 68
/ 100 / 100
About the respondents
Gender Age
U25
25-44
45-64
65+
69% 30% 1%
18
Section 19
2021 - 22 Annual Report
Top 10 Values
The things most important to the Noosa Shire community in their ideal neighbourhood include:
• Elements
of natural environment (natural features, views, vegetation, topography, water, wildlife
etc.) 77%
• Protection of the natural environment 66%
• General condition of public open space (street trees, footpaths, parks etc.) 58%
• Sense of neighbourhood safety (from crime, traffic, pollution etc.) 55%
• Landscaping and natural elements (street trees, planting, water features etc.) 51%
• Walking/jogging/bike
paths that connect housing to communal amenity (shops, parks etc.) 51%
• Sense of personal safety (for all ages, genders, day or night) 49%
• Local business that provide for daily needs (grocery stores, pharmacy, banks etc.) 48%
• Access to neighbourhood amenities (cafes, shops, health and wellness services etc.) 48%
• Access
and safety of walking, cycling and/or public transport (signage, paths, lighting etc.) 48%
Our Strengths
The things the community cares about the most and say are performing well include:
• Protection of the natural environment
• Elements of natural environment (natural features, views, vegetation, topography, water, wildlife etc.)
• Sense of neighbourhood safety (from crime, traffic, pollution etc.)
• Local business that provide for daily needs (grocery stores, pharmacy, banks etc.)
• Landscaping and natural elements (street trees, planting, water features etc.)
• Access to neighbourhood amenities (cafes, shops, health and wellness services etc.)
• Locally owned and operated businesses
• Spaces suitable for specific activities or special interests (entertainment, exercise, dog park,
BBQs etc.)
• Sense of personal safety (for all ages, genders, day or night)
• Sense of belonging in the community
• Overall visual character of the neighbourhood
Overall Noosa is performing well at the Local Government Area level, which is reflected by the
majority of the community liveability actions being focused on nurturing what currently works
well. This includes the connection and presence of nature in Noosa’s neighbourhoods, and the
protection of these natural environments. The community also highly values its local centres that offer
convenience while being locally owned.
19
Photographer: Justine Bath
Section 20
Noosa Shire Council
Council
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> ~ me 7 QU ATIAVY ATL AT ANAL VAYALAT PD AVATARSection 21
2021 - 22 Annual Report
Our Council
Noosa Shire Council was created in 1910 In 2008, the Noosa Shire was amalgamated
under the Queensland Local Authorities Act with Maroochy Shire and the City of Caloundra
of 1902. As such, the Shire of Noosa was to form the Sunshine Coast Regional Shire.
created out of an area previously belonging to In March 2013 and after several years of
Widgee (now Cooloola Shire) and a small strip campaigning by the community, residents of
along the northern border of Maroochy (now the former Noosa Shire went to the polls to vote
Sunshine Coast). Noosa’s population at the on a referendum whether or not Noosa should
time was about 2,000. de-amalgamate from the Sunshine Coast
At the first local government election on 22nd Regional Shire. In response, 82.6% of voters
April, nine Councillors were elected. James were in favour of de-amalgamation.
Duke became the first Shire Chairman. The On 1 January 2014, Noosa Shire Council was
bridge at Gympie Terrace, Noosaville, is officially re-established as an independent
named after him, in his memory. The first Shire local government area.
Clerk was Mr E.A. Edwards who held office
until 1946.
21
Section 22
Noosa Shire Council
Our Elected Members
Council is represented by the Mayor and six Councillors who were elected at the Local Government
elections on 28 March 2020 and made Declarations of Office on 15 April 2020.
Residents have the opportunity to elect the Mayor and the Councillors every four years with the next
election scheduled to be held in 2024.
Our Councillors represent all areas of the Shire as Noosa is an undivided local government area.
The role of Councillors is to represent the community and make decisions that benefit the whole
Noosa Shire region, now and into the future.
Councillors are responsible for:
• providing leadership to the local government and the community,
• planning for the delivery of services and strategic planning for the future,
• developing policy and making local laws, and
• complying with legislation.
As well as being a Councillor, the Mayor has extra duties. The Mayor:
• leads and manages Council Meetings to ensure that Council decisions are actioned,
• provides strategic direction,
• is a member of each standing committee of the local government, and
• represents Council at civic or ceremonial functions.
The Councillor that is nominated by resolution to be the Deputy Mayor can act for the Mayor during an
absence or temporary incapacity of the Mayor.
22
From left to right: Cr Amelia Lorentson, Cr Tom Wegener, Cr Karen Finzel, Cr Frank Wilkie, Mayor Clare Stewart, Cr Brian Stockwell, Cr Joe Jurisevic.
Section 23
2021 - 22 Annual Report
Mayor Clare Stewart
Elected member since 2020
Ph: 07 5329 6100
Email: [email protected]
Cr Frank Wilkie (Deputy Mayor)
Elected member since 2014
Ph: 07 5329 6103
Email: [email protected]
Cr Karen Finzel
Elected member since 2020
Ph: 07 5329 6279
Email: [email protected]
Cr Joe Jurisevic
Elected member since 2014
Ph: 07 5329 6106
Email: [email protected]
Cr Amelia Lorentson
Elected member since 2020
Ph: 07 5329 6385
Email: [email protected]
Cr Brian Stockwell
Elected member since 2016
Ph: 07 5329 6120
Email: [email protected]
Cr Tom Wegener
Elected member since 2020
Ph: 07 5329 6545
Email: [email protected]
23
Section 24
Noosa Shire Council
Council Services
Council provides a wide and varied range of services to the community as outlined below.
Table 1: Council Services
Service Service Activity
Aged & Disability Support Noosa Community Support Service
Asset Management Asset Management
Beaches and Coastal Foreshores Beach Management
Canals and Waterways Technical Services, Maintenance and Operations
Cemeteries Maintenance and Operations
Community Development Community Development – Planning and Support
Community Buildings & Facilities
Customer Service Customer Service
Council Buildings Council Buildings
Council Property Management Council Property Management
Cultural Development Cultural Planning and Support
Visual Arts Venues and Programs
The J Entertainment and Community Venue
Heritage Protection and Preservation
Development Services Development Assessment and Compliance
Building and Pool Compliance
Plumbing Services
Disaster Management Disaster Prevention, Preparedness, Response and
Recover
Economic Development Economic Development
Elected Council Elected Council Operations
Financial and Revenue Services Financial and Revenue Services
Fleet Fleet management and Operations
Governance Governance
Holiday Parks Holiday Parks Contract Management and
Administration
ICT ICT
Infrastructure Design and Project Delivery Infrastructure Design and Project Delivery
Land and Habitat Conservation Bushland Reserve Management
Environmental Partnership Programs
Pest Management
24 Environmental Management Services
Section 25
2021 - 22 Annual Report
Service Service Activity
Land Use Planning Land Use Planning
Libraries Library Operations
Lifeguards Operations
Local Laws and Public Safety Local Laws Education and Compliance
Public Security – Security Patrols and CCTV Monitoring
(Public Access)
Permits – Use of Public Land for Commercial and
Community Activities
Pathways, Boardwalks and Recreation Trails Pathways and Boardwalks
Noosa Trail Network
People and Culture Human Resource Management and Advisory Services
Payroll
Workplace Health and Safety
Procurement Procurement Management and Operations
Public Amenities (Toilets) Maintenance and Operations
Public Health Public Health
Public Lighting Maintenance and Operations
Records Records management
Recreation Parks Maintenance and Operations
Road Network Sealed roads
Gravel roads
Bridges
Road landscaping and mowing
Carparks
Sport and Recreation Planning, Programs and Support
Community Swimming Pools
Noosa Leisure Centre
Stormwater Drainage and Flood Mitigation Stormwater Drainage Maintenance and Flood Mitigation
Traffic and Transport Traffic Management and Operations
Public Transport Infrastructure and Programs
Noosa North Shore Ferry
Waste and Resource Management Waste Collections
Waste Disposal
Waste Resource Recovery and Education
25
Section 26
Noosa Shire Council
Council Snapshot
505 7 1
elected Leisure
employees
members Centre
95,081 1
51% Customer Community
female Support
Service
workforce Day Respite
interactions
Centre
1 1
Noosa 1 Noosa
Botanic Digital Hub Aquatic
Gardens Centre
1 2
Noosa libraries and
49
median age
Regional 1 mobile of workforce
Gallery library
26
Section 27
2021 - 22 Annual Report
Our Vision, Values and Purpose
Our Vision
Council’s Corporate Plan 2017 – 2037 articulates Council’s vision as being:
“Noosa Shire – different by nature”
The aim of Council’s vision is to create an aspirational goal for the future and to set the tone for
future planning and thinking. Our vision is underpinned by our Council’s beliefs. When working
towards our vision, we will focus on:
Respect – Respect for the diversity of opinions and beliefs in our community
Responsiveness – As a Council, being connected with our community
Inclusion – Access to participatory and democratic processes
Authenticity – Understanding our history and learning from our past
Our Purpose
Council’s purpose is:
“Working with our community to shape Noosa Shire’s future”
In practice, Council’s purpose means that collectively we will:
• Provide excellence in customer service
• Engage with our community using best practice
• Provide quality local government services to the community
• Provide good governance and act ethically
• Be transparent in all of our dealings
• Look after community and natural assets
• Manage community funds wisely
• Be as one with our community
Our Values
Our staff have together defined how we want to operate as a Council and what we value:
“Noosa Council is a supportive and passionate team
built around openness and informality”
COMMUNITY We value working hand in hand with our community
INNOVATION Striving for better ways to do things
SUSTAINABILITY Managing environmental, social and economic resources for the future through
a strong sustainability commitment.
27
Section 28
Noosa Shire Council
Corporate Planning
Our corporate planning framework connects the various components of our corporate planning
process to illustrate how our teams and individuals contribute to the success of our organisation.
Each year Council will focus on its Operational Plan and Budget to ensure that:
• the key focus areas identified in the Corporate Plan are prioritised during Council’s annual
budget process,
• resources are identified to bring the key focus areas to fruition, and,
• performance measures are identified to monitor progress.
In order to prioritise and identify various projects, initiatives and services to be funded and delivered
by Council on behalf of the community each year, Council undertakes a robust process to ensure
all proposed items align with Council’s long-term goals and strategies. The process also involves
identifying the risks and opportunities associated with pursuing or not pursing a specific item leading
to informed decision making. This risk-based approach enables Council to appropriately prioritise
spending and the allocation of resources each year, whilst at the same time informing possible future
resourcing priorities.
Figure 1: Corporate Plan Framework
CORPORATE
PLAN
Our vision, values,
goals and strategic priorites
OPERATIONAL PLAN
AND BUDGET
Our operations
BRANCH PLANS
Council’s branches / teams
PERFORMANCE PLANS
Our staff
28
Section 29
2021 - 22 Annual Report
The Noosa Council Corporate Plan 2017 – 2037 is the overarching document within Council’s
planning framework, articulating Council’s vision and strategic direction for Noosa Shire for the next
twenty years. It outlines strategic priorities around five key themes of:
THE NOOSA ENVIRONMENT
Our goal: Our environment is protected and
enhanced and is valued by the community.
THE NOOSA COMMUNITY
Our goal: Our community is connected, safe
and happy and able to meet their potential.
THE NOOSA ECONOMY
Our goal: Our economy is diverse and resilient.
LONG-TERM PLANNING FOR NOOSA SHIRE
Our goal: Noosa Shire is well managed
and sustainable.
EXCELLENCE AS A COUNCIL
Our goal: The Noosa Shire community
is proud of its Council.
The Corporate Plan was adopted in early 2017 following a significant process to develop the region’s
long-term vision, led by 20 year goals and delivered through five key themes. An update to the plan
was undertaken in 2018 and Council has operated under that version of the Corporate Plan for the
2021/22 financial year.
It must be noted that the Corporate Plan will be fully renewed in the 22/23 financial year and that while
the process of the 20-year Corporate Plan and vision provides a greater horizon for the Shire; much
has changed in our world since the last review in 2018. Combined issues affecting our Council and our
Community, such as the COVID19 Pandemic, increased Climate Change Risk, 2032 Olympics,
29
Section 30
Noosa Shire Council
changing demographics and an increasingly unstable geo-political environment were not envisaged
in the 2018 review. These combined issues influence decision making and the direction of t he
Council, as such it is viewed as prudent to create a new Corporate Plan, taking into account our ever-
changing environment.
Our annual budget provides the financial framework for the organisation to deliver outcomes for
our community. In accordance with the LG Act and LG Regulation, the annual budget sets out the
funding parameters for both the significant projects and initiatives contained in the Operational
Plan, as well as our core Council services. This process ensures every activity undertaken by the
organisation is appropriately funded and carefully planned. Our annual budget also assists Council in
achieving its long-term financial goals as set out in Council’s Financial Sustainability Policy. Progress
in implementing the annual Operational Plan is reported to Council quarterly while Council’s financial
performance is reported monthly.
While the Operational Plan specifies the significant initiatives and projects which Council will
undertake over the next 12 months, our ‘business as usual’ activities and smaller projects are also
subject to careful planning and regular review to ensure the organisation continues to deliver and
further improve services provided to our community. All branches within Council are required to have
a detailed Branch Plan containing an overview of ‘business as usual activities’ and projects as well as
an operational risk register which are reviewed on a quarterly basis by the relevant Branch Manager
and Director.
30
Section 31
2021 - 22 Annual Report
Informing Strategies and Plans
There are a number of informing strategies and plans that allow Council to set its priorities within its
resourcing capability and deliver short term, medium term and long-term community priorities and
aspirations.
Each of these strategies and plans contain priorities, key initiatives and actions to be undertaken
to achieve specific desired outcomes. Key initiatives and actions to be undertaken in the delivery of
these strategies and plans are incorporated in the development of the 2022/23 Operational Plan
and Budget through the new initiative and budget process, the Council community consultation and
engagement process and the regular/annual review of actions and progress.
Figure 2: Noosa Council’s Strategic Framework
Noosa Council Corporate Plan
Sustainability Principles
High level Strategies
Our Community Our Economy Our Environment Excellence as a Council
& Policy
Planning Scheme: Noosa Plan 2020
Environment and sustainable living policy
ECONOMIC
Noosa Design Principles
STRATEGY (local TRANSPORT ENVIRONMENT
SOCIAL STRATEGY
economic plan) STRATEGY STRATEGY
Walking and Climate Change
Libraries Strategic Plan Noosa Tourism Plan Noosa River Plan 10 year Financial Plan
Cycling Plan Response Plan
Supporting Plans
Health and Coastal Coastal Hazards 10 year Asset
Wellbeing Plan Management Plan Adaptation Plan Management Plan
Sport and Active Bushland Reserves Flood Management Local Disaster
Recreation Plan Strategic Plan Plan Management Plan
Koala Conservation Bushfire Risk Management
Cultural Plan
Plan Management Plan Framework
Recreation Waste Management
Biosecurity Plan
Master Plans Plan
Operational Policies, Guidelines, Standards, Local Laws
Tools
Planning studies
31
Section 32
Noosa Shire Council
Organisational Structure
Our organisation is led by the Chief Executive Officer
who is accountable to the Council.
Council’s organisational structure is adopted Chief Executive Officer
annually and sets the overall structure,
On 16 December 2021, Council approved
departments and functions to enable the
the appointment of a new Chief Executive
delivery of services to our community. The
Officer under section 194 of the LG Act.
organisational structure which consists of the
Subsequently on 22 February 2022, Scott
CEO’s Office and five departments led by the
Waters commenced as the newly appointed
Directors was adopted by Council on 30 June
Chief Executive Officer.
2021.
Day-to-day management of the Council as Executive Team
an organisation is the responsibility of the
The Executive Team is led by the Chief Executive
Department Directors and collectively the
Officer and includes the Directors. The team
Executive Team.
provides clear and consistent leadership and
decision-making which supports the delivery
of the strategic priorities and direction of
operational business for Council.
32
Section 33
2021 - 22 Annual Report
Figure 3: Organisational structure
Elected Council
Mayor and
Councillors
Internal Audit Chief Executive
Officer
CEO’s Office Scott Waters
Environment
and Sustainable
Infrastructure Development Corporate
Services Executive Kim Rawlings / Community Services
Larry Services Leo Jensen Services Trent Grauf
Sengstock Debra Iezzi (Acting) Kerri Contini (Acting)
Infrastructure People and Culture Strategic Land Use Community Financial Services
Planning, Design Governance Planning Development Revenue Services
and Delivery Economic Community
Customer Service Information,
Asset Management Development Facilities Communications
Community
Buildings and Engagement Development Libraries and and Technology
Facilities Assessment Galleries Procurement
Civil Operations Building and Local Laws Fleet
Plumbing Waste and Property
Environmental Environmental
Services Health
33
Section 34
Noosa Shire Council
Our People
As one of the regions Employers of Choice, Council’s position establishment is comprised
Council offers a diverse range of employment of permanent, temporary and casual positions.
opportunities and is committed to ensuring Although not a statutory requirement, changes
Council has the capacity and capability within to the organisational structure are presented to
its workforce to deliver positive outcomes Council for consideration and adoption.
for our community. Our workforce includes
For this reporting period, Council adopted
planners, engineers, tradespeople and
the organisational structure below which
specialists in various disciplines including
highlighted that there was an overall increase
information technology, business, accounting,
in the total number of Full Time Equivalent
public administration, asset management and
(FTE) positions from 375.01 to 386.71 between
human resource management.
financial years.
Table 2: Organisational Structure
For reporting period: 1 July 2021 – 30 June 2022
Department Permanent (EFT)
Chief Executive Officer 1.00
CEO’s Office 2.00
Infrastructure Services 126.70
Executive Services 31.31
Environment and Sustainable Development 53.10
Community Services 128.40
Corporate Services 44.20
Total 386.71
Table 3: Employee gender ratio (%)
30 June 2022
Female (%) 51.49
Male (%) 48.51
Note: the ratio of females in the overall workforce has increased by 1.49% since last reporting period.
34
Section 35
2021 - 22 Annual Report
Table 4: Tenure of employment with Council as at 30 June 2022
Tenure Position Count
0 – 2 years 193
3 – 10 years 145
11 – 20 years 113
21+ years 54
Learning and Development
To support our already highly technically competent staff and contractors, Council provides its
workforce with various learning and development opportunities. As outlined in the tables below,
training is focused on compliance, safety, operational and corporate to ensure the continued
maintenance and development of skills and knowledge for current positions. Throughout the year,
staff also attend ad hoc industry seminars and conferences to remain current in their area of
expertise.
Table 5: Learning and development
Training Attendance
Employee Safety Induction 832
Contractor Safety Induction 449
Corporate Induction 81
Note: Casual and contractor positions included in the attendance count.
Table 6: Learning and development spend
Department Compliance Training Safety Training – Operational
Spend ($) Spend ($)
Infrastructure Services 16,925 38,923
Executive Services & CEO’s Office 2,336 -
Environment and Sustainable 12,035 -
Development
Community Services 5,397 15,773
Corporate Services - -
Corporate Services - 70,000
Council-wide employee 91,084 -
development and leadership 35
Section 36
Noosa Shire Council
Commitment to Equal Opportunity Employment
Council promotes the values of a diverse workforce and is an equal opportunity employer. Council’s
employment practices are aligned to Queensland’s Anti-Discrimination Act 1991 and relevant federal
anti-discrimination laws.
Council recognises the importance of workforce diversity and promotes a working environment
where people are treated on their merits at every stage of their employment. At Council, all staff are
encouraged to embrace equity and diversity at all levels within the organisation. Council's Employee
Code of Conduct reinforces the standards of behaviours required of employees including non-
discriminatory workplace practices.
Council will continue to strive to build a workforce and supporting organisational culture that reflects
the diversity of the greater community and is free of all forms of discrimination and harassment.
36
Section 37
2021 - 22 Annual Report
Our Achievements
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5 1 1 1 81 18 2374 3460 59 1 12 syaSection 38
Noosa Shire Council
Year in Review
This section of the Annual Report considers Council’s progress in achieving the goals set out in its
Corporate Plan 2017-2037. The Corporate Plan sets out Council’s long-term strategies and priorities.
It also sets out Council’s values and vision - “Noosa Shire - Different by Nature”.
The Corporate Plan identifies five themes, a series of long-term goals and key focus areas for
2017- 2037. Council’s progress towards achieving its long-term goals and priorities is set out on the
following pages. Council’s Operational Plan 2021-22 details the significant initiatives that Council
undertook during the period as we progress closer towards the achievement of key focus areas set
out in the Corporate Plan.
Throughout the year, the Chief Executive Officer (CEO) provided Council with quarterly reports
outlining progress of the Operational Plan and details of Key Performance Indicators. The CEO
also provided a separate report at the end of the financial year to Council on the progress towards
achieving the Corporate Plan outcomes. Both the quarterly and annual reports to Council are
available to the public via Council’s website.
38
Section 39
2021 - 22 Annual Report
CEO’s Top 10 Highlights
Flood Response
I was extremely proud of the way we as a Council responded, but equally
impressed with the significant work carried out in the aftermath of the
natural disaster. The rebuild is going to take years with over 100 roads, 21
landslips and a number of culverts damaged by the event.
COVID Pandemic
The Council’s leadership group also did an exceptional job of guiding
the organisation through the COVID pandemic to ensure that we are well
prepared and resilient for what could be called the “new normal” of life
with COVID.
Community First Approach
This council’s fundamental focus is to put the community first. An example
of this, is council uniting with the Hinterland residents to launch legal action
against the Kin Kin Quarry operators for alleged breaches to the Quarry
Management Plan.
This has been a long arduous process for those impacted residents; however
councillors and the staff have never wavered, providing as much support legally and operationally
to get a positive outcome. The hearing has been conducted and now we await the judge’s decision.
Infrastructure Achievements
There were many infrastructure achievements during the year, with
Infrastructure Services having delivered in excess of $35 million worth of
capital projects – the most ever in a 12 month cycle.
The opening of the landmark $6.4 million Hinterland Adventure Playground in
Cooroy, the completion of the $5 million Peregian Beach Community House,
refurbishment of the Pomona Community Hall, completion of the Tablelands Road Bridge in Cooran
and significant work commenced on the Tewantin Bypass and the upgrade of Noosa Parade are
but a few of the projects making up this extraordinary infrastructure spend.
This spend coupled with significant natural disasters is a testament to the hard work and dedication
of the Infrastructure Team.
Ongoing Climate Change Resilience and
Emissions Targets
Council continues to have a strong commitment to zero net emissions by 2026.
We installed more solar panels on council facilities and purchased two fully
electric vehicles this year, with the intention of more to follow in coming years.
39
Section 40
Noosa Shire Council
Noosa Project 2.0
As a Council, we have implemented a clear road map for the future of our
organisation. Noosa 2.0 will evolve in coming years to focus on delivering a
sustainable, customer-centric, agile organisation to serve the community. It
will be achieved in liaison with our vibrant Noosa community.
Social Housing / Affordable Housing / Tiny Homes
Council is tackling the housing affordability crisis on multiple fronts. Activities
such as the Housing & Homelessness Roadshow and the Social Services
Hub helped connect vulnerable people to housing providers and other
support agencies. As well as our partnership with YouTurn and Tiny Homes,
in trialling transitional housing in our region
Yurol Ringtail Conservation Project
On the 17th of May, the ceremonial signing of the MOU completing the
project was held in the Council Chambers. The project in partnership with
HQ Plantations, Green Fleet, traditional owners – Kabi Kabi, Queensland
State Government and Noosa Shire Council has resulted in permanent
protection of this important corridor between Cooloola and Tewantin National
Parks. It provides valuable habitat for a range of threatened species including the koala.
The Yurol Ringtail Conservation Project is unique with commercial, community, local and state
government organisations working together to achieve a significant outcome for the environment.
Hinterland Playground
Completed construction of the world class Cooroy/Hinterland All Abilities
Adventure Playground after weathering the catastrophic flood events
in February. The playground has proved to be a huge attraction and has
benefitted Cooroy traders and the profile of the town.
Smart Biosphere –
Economic Development Strategy
The evolution of Noosa as a Smart Biosphere occurred through the
adoption of the Council’s Economic Development Strategy that connects the
strong environmental values of our community to future focused technology
that allows the Noosa community to meet economic challenges.
The Strategy aims to develop of a more diverse and resilient economy that delivers high value
employment opportunities.
40
Section 41
2021 - 22 Annual Report
Theme - Noosa Environment
Corporate Plan Goal: Our environment is protected
and enhanced and is valued by the community
Key achievements as we work towards our long term goal include:
• Ongoing
implementation of the Noosa Environment Strategy including the development of a
monitoring report assessing progress against a range of indicators. Council continues to expand
the conservation estate in Noosa with 40.8% of the Shire secured for conservation and managed
for its environmental values, compared to 34.75% in 2018.
• Council
continues to work with the Noosa River Stakeholder Advisory Committee and Marine Safety
Queensland to better manage the Noosa River including anchoring, mooring and live-on-boards.
• Council
continues to partner with The Nature Conservancy to implement the Oyster Reef
Restoration Project in the Noosa River, with permits secured to allow the construction to
commence at four restoration sites in the lower reaches of the river estuary.
• Implementation of energy efficiency initiatives to reduce Noosa Council’s emissions is ongoing,
including lighting efficiency and solar power upgrades. Projects are underway into solar and
shared battery solutions including capital projects as part of the Peregian Beach Community Hub.
Investigations into Neighbourhood community battery solutions with ZEN Inc. are also underway.
• Implementation
continues for the Yurol Ringtail Forestry Project including removal of pine and
hardwood plantations, native revegetation, on site monitoring and community information of site
closures in accordance with operational plan. Several parcels have transitioned to National Park.
• Flying
fox management processes have improved through the development of a Statement
of Management Intent, as well as Kin Kin and Wallace Park roost management plans. Regular
monitoring of all flying fox camps is ongoing, as well as continued rollout of the flying fox subsidy
program to affected residents.
41
Section 42
Noosa Shire Council
• Implementation
of the Noosa Bushland Reserve Strategic Management Plan and Fire
Management Plan has continued. There has been active involvement of the community in
the restoration of degraded bushland areas through the Community Bushland Care Program,
though this was halted for some time due to COVID limitations. On ground works have been
disrupted by the floods, with staff diverted to priority clean-up activities particularly on the
Eastern Beaches with Polystyrene debris clean up. Significant investment in staff training and
skilling for fire management has occurred and Council has successfully performed highest
priority burns over the recent cooler months.
• The Coastal Hazards Adaptation Plan has been completed and implementation of priority
actions commenced including: rolling out an integrated coastal monitoring program; building
resilience in the Noosaville foreshore; investigating the viability of offshore sand supply for
beach nourishment; developing a Foreshore Management Plan for the Eastern Beaches; and
developing best-practice design standards for functional, equitable and sustainable beach
access areas.
• The Climate Change Response Plan was completed and a Community Reference Group
established to help guide implementation of the plan. Implementation projects commenced
under each of the 8 themes of the plan. A key project has been the development of a draft
Regional Climate Action Roadmap as a collaboration with Sunshine Coast Council and has
identified regional priorities for addressing climate risks for council and the community.
• The draft Eastern Beaches Foreshore Management Plan has been prepared and is a key
implementation action of the Coastal Hazards Adaptation Plan. The plan seeks coordinated
management of encroachments, beach access design, bushland management, and fire
breaks.
• Ongoing
work on feral animal and weed control through Council’s Biosecurity Program under
the Noosa Biosecurity Plan. This included targeted baiting for wild dogs, foxes and feral deer,
as well as actively working with rural landholders to prepare biosecurity plans and provide
property specific information and education.
• Council
continues to deliver a Land for Wildlife and Voluntary Conservation incentive program
under its Community Partnerships Program, providing free trees, training and contractor
support. We reached a significant milestone with 400 registered Land for Wildlife members
actively managing 3000 hectares of native habitat on their properties. Land for Wildlife
members planted 9,600 tubestock over 14 hectares of land, putting in 2,280 hours of labour
and contributing $31,000 in cash and materials. Twenty-eight members received training in
weed management on their properties, restoring 13 hectares of habitat, contributing 360
hours of labour and $2,900 in cash and materials. There are currently 22 active Voluntary
Conservation Agreement properties protecting 378 hectares of native habitat.
• The Noosa Biosphere Trails continue to provide a world class trails network, showcasing
Noosa’s hinterland and natural values. A Trails Master Plan has been prepared in partnership
with Tourism Noosa to support Council’s annual maintenance and upgrade programs. Detailed
planning for Trail 5 Upgrade Pomona to Cooran is complete with the construction tender soon to
be awarded.
• The Waste Strategy review commenced via Councillor workshops at the end of the financial
year and the community consultation process to inform the draft strategy is currently in
development and commencing in August 2022.
42
Section 43
2021 - 22 Annual Report
• Targeted
improvements for diversion of material to landfill resulted in a diversion result of 47%
against the total waste collected/treated across the Noosa region. This is a 2% increase in
diversion from the previous year. Initiatives delivering this improvement are targeting public/
commercial behaviour at our transfer stations, removing wood as a pure landfill option,
improvements in contractual management and layout at the resource recovery pad as well as
maintaining a Council presence on our sites.
commenced a 6-month trial of polystyrene recycling which is currently proving to be
• We
successful but has shown that the current trial machine is under capacity for the volume of
material being delivered. A cost benefit is currently being reviewed to make this a permanent
process at Eumundi Road.
• The first textile recycling drive held with over 200 cars and 1.5 tonnes of linen recycled to
Blocktek and 1.7 tonnes (16 cages) of clothes donated to the St Vincent de Paul Society in
one day. Due to the success, another textile collection drive is scheduled for 2023 in a more
prominent location to be determined (i.e. Bunnings or Noosa Civic)
• The review of our landfill gas contract has commenced to understand Councils options in
advancing improved utilisation of captured gas rather than pure flaring.
• A Memorandum of Understanding has been signed for two further trials –
• Cash
for Cans reverse vending machine to be trialled at Eumundi Road, which is a first of
its kind in that it will separate at source, crush cans and shred plastic bottles with the plastic
bottles separated via material type.
• Solar
powered compaction bin to be trialled on Hasting Street which has been selected
based on overcoming previous issues raised when trialling this technology.
• Weighbridge and weighbridge software upgrade on our transfer stations to improve traffic
management, data capture and reporting.
43
Section 44
Theme - Noosa Community
Corporate Plan Goal: Our community is connected,
safe and happy and able to meet their potential
Key achievements as we work towards our long term goal include:
• Despite
ongoing COVID-19 disruptions, Council’s
broad range of community services and facilities
continued to provide services and programs.
Council’s Community Services have continued to
play an important role in protecting the health of the
community against COVID-19 by operating Noosa
Leisure Centre and The J as COVID-19 vaccination
centres. Council Libraries worked in partnership
with Peregian Digital Hub and their Digital Cadets
to deliver free help to our community who needed
assistance loading their vaccination certificates.
• Noosa
Leisure Centre and Noosa Aquatic Centre
were able to help the community get back into sports
tournaments and events after a long COVID-19
hiatus. Some highlights include the Regional Pickleball
Tournament and the first Judo Queensland State Titles
in April which 1,000 people attended.
• The
J was finally able to return to providing a venue
for local and touring performances. Audiences
were delighted to get back to live events with a
highlight being the return of Kate Miller-Heidke
singing to a packed crowd.
• Council
has continued to invest in the maintenance
and upgrade of its community venues and
facilities. This year saw the full refurbishment of
The J’s seating.
• Council
is tackling the housing affordability crisis
on multiple fronts. Activities such as the Housing &
Homelessness Roadshow and the Social Services
Hub helped connect vulnerable people to housing
providers and other support agencies.
• Natural
disasters once again impacted our
community through successive wet weather and
floods. Our Community Services team responded by
opening facilities as Evacuation Centres at Noosa
Leisure Centre and Cooroy Library, organising the
Noosa Care Army to assist with the clean-up of flood
impacted homes and leading Community Recovery
Pop-ups and Outreach to assist people. Council’s
Recovery teams continue to support a wide range of
community needs as we return to a new normal.
44
Section 45
2021 - 22 Annual Report
• Ageing Well and Connecting Noosa programs have been hugely popular in helping community
members improve their physical and emotional wellbeing as well as creating connections
between people.
• Community organisations have been supported as they strive to recover from COVID-19
impacts and continue to play a key role in the fabric of our community. A key highlight includes
the relocation of the Noosa Community Garden to its new site in Wallace Park.
• Floating Land 2021: at the edge of ideas was a
huge success with over 57,000 people attending
Noosa’s 16-day arts in the environment biennale.
Over 30 installations and performances were
delivered across Boreen Point and Park Road
Boardwalk.
• The feasibility process to explore the potential for
a new Noosa Regional Gallery continues with
the community engagement completed and site
analysis commenced.
• Construction of the new Peregian Beach
Community House and Greenspace was
completed. Work is underway on the next stage of
the development of this precinct with the
refurbishment of the old Community House as an extension of the Peregian Digital Hub.
• Work has commenced on a new Noosa Council Waste Strategy to plan for long-term
sustainable waste management, increase diversion of resources from landfill and reduce carbon
emissions. In the meantime, Council staff are introducing new ways to help re-use and recycle
with our first “Give a Sheet” drive to collect unwanted sheets, household linen and clothing.
• Completed construction of the world class Cooroy/Hinterland All Abilities Adventure
Playground after weathering the catastrophic flood events in February. The playground has
proved to be a huge attraction and has benefitted Cooroy traders and the profile of the town.
45
Section 46
Noosa Shire Council
• The
shade sail for the Sunshine Beach skate park was erected and the new vert ramp is in the
final stages of construction and delivery.
• The Kin Kin Recreation Hall has been successfully refurbished and handed back to the
community for their use.
• The Rufous Street Community Centre has been completed and the planning for the delivery
of the upgrades to the old community centre as an extension of the Digital Hub is well
underway.
• Infrastructure
Services have delivery in excess of $35 million worth of capital projects – the
most ever in a 12 month cycle.
• The
civil operations team continued to support the public by delivering numerous road reseals
and upgrades as well as the re-sheeting of Council’s large lengths of unsealed roads during
the unprecedented wet season.
• Council
has been rebuilding a number of hinterland bridges over the period and has completed
stage 1 of 3 for the reconstruction works of Noosa Parade (due for overall completion in
October 2022). The Noosa Parade upgrade will deliver on the intent of the walking and cycling
strategy by providing pedestrian and bike lanes into Noosa Heads.
• Council was struck by the devastating flood events in February and March of 2022 and have
managed the initial disaster management response ensuring no loss of life for our community.
• The ongoing repair of infrastructure (potentially $40-50 million worth of reconstruction) and the
rebuilding of the social fabric that Noosa is renowned for will continue to be a long process.
• The Transport Strategy continues to be developed and various initiatives activated such as the
12 month trail for free weekend buses to compliment the free “Go Noosa” holiday program
• Works on Trail 5 have continued to further enhance Noosa’s reputation for providing superior
natural assets.
• The development of the Asset Management Plans across all categories has continued to be
delivered and will support the ongoing financial prosperity of the Council and community.
• The 2032 Brisbane Olympic Games were awarded to Queensland and the many opportunities
and benefits are yet to be explored and realised over the coming years.
46
Noosa Shire Council
¢ The shade sail for the Sunshine Beach skate park was erected and the new vert ramp is in the
final stages of construction and delivery.
¢ The Kin Kin Recreation Hall has been successfully refurbished and handed back to the
community for their use.
¢ The Rufous Street Community Centre has been completed and the planning for the delivery
of the upgrades to the old community centre as an extension of the Digital Hub is well
underway.
¢ Infrastructure Services have delivery in excess of $35 million worth of capital projects — the
most ever in a 12 month cycle.
¢ The civil operations team continued to support the public by delivering numerous road reseals
and upgrades as well as the re-sheeting of Council’s large lengths of unsealed roads during
the unprecedented wet season.
¢ Council has been rebuilding a number of hinterland bridges over the period and has completed
stage 1 of 3 for the reconstruction works of Noosa Parade (due for overall completion in
October 2022). The Noosa Parade upgrade will deliver on the intent of the walking and cycling
strategy by providing pedestrian and bike lanes into Noosa Heads.
* Council was struck by the devastating flood events in February and March of 2022 and have
managed the initial disaster management response ensuring no loss of life for our community.
* The ongoing repair of infrastructure (potentially $40-50 million worth of reconstruction) and the
rebuilding of the social fabric that Noosa is renowned for will continue to be a long process.
¢ The Transport Strategy continues to be developed and various initiatives activated such as the
12 month trail for free weekend buses to compliment the free “Go Noosa” holiday program
¢ Works on Trail 5 have continued to further enhance Noosa’s reputation for providing superior
natural assets.
¢« The development of the Asset Management Plans across all categories has continued to be
delivered and will support the ongoing financial prosperity of the Council and community.
¢ The 2032 Brisbane Olympic Games were awarded to Queensland and the many opportunities
and benefits are yet to be explored and realised over the coming years.
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A a eae I ERSection 47
2021 - 22 Annual Report
Theme - Noosa Economy
Corporate Plan Goal: Our economy is diverse
and resilient
Key achievements as we work towards our long term goal include:
Smart Biosphere – Economic Development Strategy
• The
region’s new Economic Development Strategy,
Noosa Smart Biosphere, was formally adopted by Council
in November 2021 and launched to the business and
wider community in March 2022.
• This
post-COVID economic plan focuses Council on the
development of a more diverse and resilient economy
that delivers higher value, higher skilled employment
opportunities.
• The
evolution of Noosa as a Smart Biosphere is about
connecting future focused and new technologies with
Noosa’s strong environmental focus and credentials to
meet future economic challenges. In a region where
employment and industrial land is scarce, future
economic growth in Noosa will be reliant on bold
leadership, empowered ecosystems and enabling
infrastructure.
Destination Management
• Council’s Destination Management Plan (DMP) process
is well underway and will be overseen by a Council endorsed Project Control Group, including
representatives of Noosa Community and, an internal Advisory Group comprising of senior
Council officers from across Council’s business units.
• In
addition to the sourcing and consolidation of a significant range of primary and secondary data
sets, key pieces of work that have been undertaken to inform a final plan include:
o Development of a Noosa Story & Guiding Principles
o Product Audit and Data Dashboard
o Community Attitude (Sentiment) Survey and Focus Groups
o Environmental Audit
• Extensive
ongoing community and stakeholder engagement is a hallmark of a successful
destination management process.
Peregian Digital Hub General Information
• The Digital Hub core business is performing well - near full capacity with 37 monthly paid
memberships and new tenants secured for all three private office spaces.
• The
Hub continues to cultivate a strong local digital/innovation ecosystem, with growth across all
digital industry groups, and 25 events delivered in the past 12 months.
Peregian Digital Hub Programs
• The
Hub secured a further $960,000 of federal funding
to support its Firetech Connect program - this includes
two years of operational funding to deliver a series of
technology trials.
47
Section 48
Noosa Shire Council
• Through
the Hub’s Firetech Connect program, Council has entered a collaborative partnership
with QFES to deliver a series of technology trials to build bushfire resilience in Noosa and other
bushfire affected LGA’s. This includes prediction, detection, aerial intelligence support and
uncrewed firefighting.
• The
Hub continues to collaborate with Stockwell Group to develop a compelling vision for an
Industry 4.0 precinct in the Noosa Shire Business Centre’s innovation zone and, to generate
interest from potential anchor tenants. An investment attraction prospectus is planned in next
financial year.
• Through
its ongoing collaboration with Advance Queensland and the Cherbourg Aboriginal
Shire Council, the Hub has continued to support the creation of opportunities for young
indigenous people in Cherbourg via workshops and mentoring.
Peregian Digital Hub Events
• In
September 2021, the Digital Hub in collaboration with Noosa technology companies
Meshed and TechnologyOne (and Local Governments across Australia) hosted a showcase of
innovative uses for Internet of Things (IoT) as part of technologies in Smart Cities and local
governments.
• The
showcase was attended by 50 delegates and 100 online delegates. Themes included: Smart
Places & Precincts, Connected Cities - City Wide, Connected Regions, and Collaborative IoT.
• In June 2022, in collaboration with state government, the Hub secured hosting rights for
Australia’s leading Venture Capital event - Venture Down Under, to be held in Noosa.
• The week-long event attracted 147 attendees, including 112 investors from over 90 investment
firms. The event stimulated the Queensland’s venture capital sector and placed Noosa’s digital/
tech ecosystem on the national map.
• Council
invested $20,000 (Economic Development funding) to secure the event, with $60,000
from DTIS and generated approximately $400,000 in tourism and hospitality expenditure for the
region’s economy.
School and Tertiary Learning
• The Digital Cadetship Program for students in Grades 10/11 continued into a third year, teaching
40 students (across 11 schools) digital design and web development over two school terms.
• The School Holiday Workshop Program continued through this financial year, with 57
workshops held over the last 12 months. Created for young people with a passion for learning
and creating through technology (e.g., coding, robotics, digital design, music production, game
design), these workshops are taught by talented local teenagers from the Peregian Digital Hub’s
Cadet programs.
• The
Peregian Digital Hub’s other after-school program, the Young Inventor Club currently led
and coordinated by the fourth ‘generation’ of young leaders in Grades 8-10 also continued.
Projects completed in the last 12 months include designing and building a prototype hovercraft
(with remote controller), learning Blender (3D modelling software), 3D design and printing and
assembly of a remote-controlled race car using electronics.
Green Industry Development Plan
• Noosa’s Green Industry Development Plan is well underway. In late June, a final Green
Industry Research Report, considering feedback on the highest-value ideas, activities and
programs relating to a green economy in Noosa, was completed having undertaken 10
stakeholder interviews and 3 meetings.
48
Section 49
2021 - 22 Annual Report
• Key
pieces of work informing the report included the creation of a Noosa green business
database, economic analysis of green economy trends and a comparative analysis of Noosa’s
competitive advantage, benchmarked against comparable LGA’s.
• The
findings of this report builds a case for future feasibility studies and activation reports in the
following areas of potential competitive advantage for Noosa, including:
o Green Professional Services
o Ecotourism
o ClimateTech
Textile Recovery Program
• In
early June 2022, two Council Business Units
(Economic Development and Waste Management)
partnered with Brisbane-based clean technology
company BlockTexx to pilot a Textile Recovery
Circular Economy event, called “Give a Sheet for
the Planet”.
• Utilising
BlockTexx’s breakthrough resource
recovery technology, more than 1.5 tonnes of linen was donated from landfill. Donations
from around 205 cars were converted into raw materials and resold as inputs to Australian
manufacturers, offsetting 4.5 tonnes of C02 through diversion of textile waste from landfill (again,
based on BlockTexx C02 methodology).
• Additionally, local branch of St Vincent de Paul’s (Vinnies) collected 16 cages of donations,
approximately 1.7 tonnes of high-quality clothing for resale. By spearheading the first textile
recovery event in Queensland, the event also helped to position Noosa as an early adopter of
innovative waste management and as a champion of the green economy.
Green Drinks
• In late June 2022, Economic Development partnered with Council’s Environment business unit
to revive the Green Drinks networking series as a way of cultivating the environmental sector
in Noosa and connecting green solution providers with solution seekers. The inaugural certified
plastic-free event attracted over 40 attendees including a mix of local businesses, professionals,
and environmental advocates.
Noosa Education and Training Initiative
• Future
Skills Learning Hub Feasibility Study is completed. The study explored the Why, What
& How of learning and invited comment and feedback from educators, students, parents and
industry.
• Noosa education and training providers Connection Event held May 2020 featuring three
presenters to encourage local collaborations.
• Add
Your Plus 1 - this project was delivered in partnership with DESBT and looked to connect
employers to training providers, the local student workforce, HR advice, and government funding
programs for apprenticeships etc. where forty businesses participated, HR providers, School
Careers Advisors, and Training and Apprenticeship Support providers attended.
• QTIC
Careers Roadshow - this project was initiated in partnership with DESBT and showcased
tourism industry careers to 60 students and included a networking opportunity for and tourism
industry employers, local training organisations and careers guidance officers.
• Council partnered with the Education and Training sector to create a video profile of the sector
and the unique opportunity our destination of choice provides.
49
Section 50
Noosa Shire Council
Food and Agribusiness
• Noosa
Council’s $25,000 support of the Food & Agribusiness Network (FAN) enabled the delivery of:
- Four dedicated industry connection and capability events in Noosa,
- Establishment
of a dedicated FAN Noosa arm, including industry initiative plan for
NoosaShowcasing of local events, producers and their products via social media & EDM’s
(audience of 3,500)
- Meet
the Maker - 15 Noosa businesses exhibited, over 400 buyers and stakeholders attended
this important distribution channel network.
Industry and Employment Strategy
• Noosa
Council’s Economic Development Branch secured $50,000 (in matched funding) from
State Government’s Building Better Regions Grant Fund Program to develop an Industry and
Employment Action Plan for the Noosa region.
• The
Plan will focus on economic diversification, resilience and employment opportunities
underpinned by analysis relating to business retention, growth, and attraction in high value
industry sectors. The project, which is expected to be completed by March 2023 will help
accelerate Noosa’s investment opportunities.
Industry and Employment Land-use Report
• Noosa
Council’s Economic Development and Strategic Planning Branches are working
collaboratively to undertake an Employment Land Review to test new precincts and provisions
within the Noosa Plan 2020, ensuring that they are contemporary and cater for new and emerging
industry and businesses to establish/grow in Noosa. This study will also identify the need for
additional zoned employment land for future growth to 2051.
Creation of a Register of Pre-qualified Suppliers
• To
streamline the procurement process for services used frequently by Noosa Council’s Economic
Development Branch (including the Peregian Digital Hub), a Business and Marketing Services
Panel was established.
• Marketing
and Consultancy Services are a significant expenditure across Economic Development
with a need that is often urgent, highly specialised, and requires continuity of supplier
relationships.
accordance with Council’s Procurement Policy, an Invitation to Tender (ITT) was initiated,
• In
and attracted over 100 responses. With such a positive response to this tender from the market,
a revised evaluation strategy was developed to enable continued streamlined assessment of
the responses in accordance with legislation and provide a Register of Pre-qualified Suppliers
(ROPS). The Panel was approved by Council Report at the Services and Organisation Committee.
Subsequently, approved contractors can now be procured under a Noosa Council Panel
arrangement.
Noosa 4.0 Precinct Innovation Tour
• In
April 2022, a delegation including the Mayor, Councillors, and senior Stockwell (property
developers) staff toured the Noosa Civic Innovation Precinct followed by presentations from the
regions emerging biotech companies (and potential anchor tenants for Noosa Innovation Precinct
– Noosa Precinct 4.0) - Provectus, Servatus, Corematic and Genics.
• The
purpose of this familiarisation tour was for senior Council policy makers and biotech executives
understand infrastructural requirements of a biotech facility and lay the groundwork for future-
focused development of innovation industries consistent with the EDS and Noosa Precinct 4.0.
50
Section 51
2021 - 22 Annual Report
• Building
on the momentum of this tour, economic development and Stockwell staff have started
fortnightly project meetings to advance a marketing plan, government and funding partnerships,
and innovation industry lead generation.
Noosa Business Roundtable
• The Noosa Business Roundtable is convened by
Noosa Council and comprises of representation from
local business groups and government agencies,
including local (Precinct and Industry) Associations,
Chambers of Commerce, Tourism Noosa and State
and Federal Government departments.
• Originally
brought together in response to the
COVID-19 crisis, the Roundtable has evolved into
a proactive and strategic business forum that provides information and guidance to help shape
a range of Council’s strategies, policies, and activities. A new charter reflecting this has been
developed for this forum. The Roundtable meet every 6-8 weeks and is chaired by the Director of
Environment & Sustainable
Development. Current initiatives targeting labour shortages in the region supported by Council include:
o Adopt a Worker Pilot Program – Noosa Chamber of Commerce $30,000
o Employment Portal – Tourism Noosa $60,000
Business Support Panel
• Originally
developed to assist businesses through the COVID pandemic, the Panel has evolved
into a general business support program across a range of specialities. Initial activities supported
included:
o Respond Global to support businesses with COVID 19 Webinar, Information Sheets, and supply
of RAT tests
o Business Mentors Noosa
o Buy Local Sunshine Coast promotion
• For
this financial year, the entire value of this program amounted to $29,794, including $7,000 to
support Buy Local.
Communications
• Council increased its communications with the wider business community including:
o Monthly business e-newsletter with 1500 subscribers
o Noosa Connects Facebook page – 500 followers
o Dedicated Business pages on Council website https://www.noosa.qld.gov.au/business/home
• In response to the launch of the new Economic Development Strategy, the business unit changed the
look and feel of its marketing collateral and developed a toolkit of assets for internal marketing use.
• Council also invested in a comprehensive business photoshoot to upgrade its image stock and
developed a new promotional video.
Economic Development Funding Awards
• Sunshine Coast Business Awards $15,000
• Sunshine Coast Showdown $15,000
• Manufacturing Excellence Forum (MEF) $5,000
• Noosa Chamber of Commerce and Industry $30,000 (Grant)
• Generation Innovation Grants $3,750 (over two intakes)
• Sunshine Coast Screen Collective Under Review
51
Section 52
Theme - Long Term Planning
for Noosa Shire
Corporate Plan Goal: Noosa Shire is well
managed and sustainable
Key achievements as we work towards our long term goal include:
Liveability Survey
• In
November 2021
Noosa Council in
conjunction with Place
Score conducted our
first Liveability Survey.
This survey was
completed by 1655
community members
who told us what they
value most about their
neighbourhood and
how they rate their
neighbourhood. These
scores were then combined to provide an overall Liveability Index for each neighbourhood.
• Noosa Shire’s Liveability Index Score is 70 which shows it is performing well and is 2 points
above the national average of 68. These results allow us to focus on the things most valuable
to our community. It helps us plan and make decisions that will have the biggest impact
on wellbeing. It also recognises that each neighbourhood is different with individual values
and experiences. By planning for liveability, we provide safe, healthy, active, and resilient
communities and places.
• The
Liveability Index shows us our community’s priorities and how individual places are
performing at a neighbourhood level and helps inform and prioritise projects that will have the
biggest impact on wellbeing.
• Other benefits include:
o Provides baseline and trend data — we can measure change in wellbeing before and after
projects. We can also compare this with other streets and towns in Australia.
o Allows for quantitative measures — we can now measure the strengths and weaknesses of
places. We can also track their performance over time.
o Enables evidence-based investment — we can identify the priorities of each local community.
This helps us to invest in places based on what is most important to residents and their
wellbeing.
Planning Scheme Amendments
• Awaiting finalisation of Housing Strategy.
• External commercial feasibility testing of inclusionary zoning provisions.
• Finalising discussions with State Government.
52
Section 53
2021 - 22 Annual Report
Housing Strategy
• Adopted the Housing Needs Assessment in December 2021.
• Endorsed draft Housing Strategy in June 2022.
• Community
consultation occurred in July and August 2022 (675 survey responses and 78 written
submissions).
• Housing Stakeholder Reference Group formed and two meetings have occurred so far.
Short term accommodation & home hosted accommodation
• Commenced Local Law and established a team to process applications and monitor.
• Comprehensive monitoring report well underway and includes an external consultant capacity
analysis.
State and Regional Planning
• Participation in meetings and monitoring.
• Population / dwelling forecast updates.
• Regional plan review.
53
Section 54
Theme - Excellence as a Council
Corporate Plan Goal: The Noosa Shire community
is proud of its Council
Key achievements as we work towards our long term goal include:
• A review of Council’s Enterprise Risk Management Framework and Policy has been finalised
and discussed with Councillors, the Executive Leadership Team & the Audit & Risk Committee.
The focus of the review was to align to ISO standards and refine Council’s risk appetite and
risk tolerances. The Framework and Policy will be reported to a future Council meeting for
consideration and endorsement.
• An independent review of Council’s Governance arrangements was undertaken to assess the
appropriateness of Council’s system of internal controls, statutory compliance and for assurance
purposes.
• B
usiness Continuity Plans (BCPs) have been further developed and tested, including
pandemic preparedness across Council and in relation to our critical services within People and
Culture branch, Waste and Environmental Health and IT. Other BCPs have been reviewed and
updated for Council Buildings and Waste Management.
• A review of Council’s Community Engagement Framework and Policy was commenced with
the aim of improving how we engage with the community and to support elected members and
staff when undertaking engagement activities. Several workshops have been conducted and
Draft documents are being finalised for further review and finalisation in the next three months.
• A new WH&S System Plan “Safe Plan” Policy has been developed and approved by the CEO
with the primary objective of eliminating or reducing risk by developing proactive strategies and
adopting a risk management approach to work health and safety.
• An internal review of Council’s workplace health and
safety system was undertaken In July 2021 with an
83.7% compliance result, an increase of 3.7% on the
results of the internal review undertaken in 2019.
Workforce planning has been undertaken in several
•
operational areas including Environmental Services
and Property Services. A key focus area is the
attraction and retention of talented staff in a highly
competitive employment market.
• The Employee Survey undertaken in September
2021 provided information about employee satisfaction
and insights into a number of work-related issues
including morale, culture, resources, skills utilisation
and leadership. The survey results will inform efforts
further improve our systems and processes and build
a more positive workplace culture.
54
Section 55
2021 - 22 Annual Report
• The bi-annual Community Satisfaction Survey undertaken of 400 Noosa residents measured the
community’s satisfaction with 41 Council services. Noosa’s overall Total Performance Index (TPI)
was 72.07% compared to 74.59 in 2019 and 73.24 in 2017. The top 6 performing services relative
to importance were:
o Disaster
Management, Waste Management; Parks Playgrounds & Public Amenities; Libraries
and other Information Services; Customer Service; Environment Protection and Conservation.
• Priorities
for enhancement of overall performance have been identified and will be the focus of
further review. The 2021 survey results show that while the results are lower than previous years,
the community is satisfied with council’s performance.
• Council
continues to grow and support our staff through leadership development programs, the
employee training program and well-being initiatives.
• Council’s social media platforms continue to show strong growth and user engagement. There
was an 11% increase in followers for the corporate Facebook, Linkedin and Instagram pages. To
June 30 2022, Facebook followers were 22,870, Linkedin 7,583 and Instagram 4,520.
• The monthly Your Noosa double page print advertorial is becoming a key part of our
communication with the community. Your Noosa appears in Noosa Today, Cooroy Rag and Your
Local Lifestyle hinterland edition.
• Video
content is considered an essential part of Council’s social media strategy. The regular
Mayor updates continued to keep the community informed and during 21-22, several specially
produced videos/reels produced strong engagement with followers.
• Council
continued to support partial remote working arrangements for some staff following the
lifting of COVID 19 restrictions allowing many services to continue to be provided to the community
and flexibility for employees. Employees were supported through flexible work arrangements and
initiatives which focused on their well-being.
• Further
development of online forms to improve the
efficiency of human resources management processes.
Council’s internal audit program continued with the
finalisation of the Asset Management audit and the
commencement of the internal audit into Development
Assessment.
• The Audit and Risk Committee continued to provide
valuable advice and independent assurance for
governance and finance matters across Council. This
included reviewing Council’s strategic risks, policies
and organisational key performance indicators. The two
independent members continued to provide crucial
guidance, expertise and advice on high-risk matters.
Four meetings were held on 27 August 21, 20 October
21, 10 March 22 and 24 June 22. Areas of focus by the
Committee included fraud and corruption prevention,
governance arrangements and regulatory practices.
55
Section 56
Noosa Shire Council
Impacts of COVID-19 and
Natural Disasters
The health and safety of the community and our workers is our highest priority. This year has been
challenging for Noosa Shire as we have lived through a significant natural disaster coupled with the
ongoing effects of COVID-19.
COVID-19
During this financial year, COVID-19 continued to impact staff n umbers and some Council essential
services, such as mowing, parks and tree services. Crews received a large volume of reports about
trees or branches needing attention and they have been busy getting through the backlog as quickly
as they could. Council continues to carefully monitor the situation and appreciates the community’s
patience and understanding as we work to support the community by ensuring essential services are
continued.
Flood Response
The rain event in early 2022 severely impacted Noosa Shire roads, resulting in issues such as
landslides, damaged water crossings and storm water outlets, plus other road damage.
As the floodwaters receded, council staff and contractors have been busy assessing the damage
and developing plans for reconstruction. Some assets have now been fixed but there are still some
awaiting action.
Works are being prioritised to ensure isolated communities are supported. In some instances,
reconstruction work cannot begin until engineering testing is completed, which in some areas
has been delayed due to the ongoing wet weather. Subsequently, work preparing the design for
reconstruction of these repairs is being undertaken in anticipation of reconstruction work which may
take many months to complete.
Where possible, Council is working with State and Federal governments to access funds through the
Disaster Recovery Funding Arrangement which is administered by the Queensland Reconstruction
Authority. The funding grants are still in the process of being released so Council is working on
preparation of works with funding available and undertaking planning for those works still awaiting
funding.
56
Section 57
2021 - 22 Annual Report
In addition, Council is developing plans to repair a total of 25 landslips that are impacting road assets
across Noosa Shire. Council has already engaged independent geotechnical engineers, who are
experts in this field, to determine the severity of the landslips and the best way to safely repair the
roads.
The flood event has also impacted approximately 125 Noosa Shire roads resulting in potholes, scours
to the roads and softened edges. Despite the significant challenge the recovery effort presents,
Council is committed to ensuring the safety of road users and prioritising the needs of residents most
impacted by the damage.
Council appreciates the community’s patience and understanding while we continue to investigate
permanent solutions.
57
Section 58
Noosa Shire Council
Governance and Disclosures
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j 5) ) ra s ; ye ha jane cticane! aT Ae: n Ng ee ark BS di gesSection 59
2021 - 22 Annual Report
Democratic Governance
Council Meetings and Committees
Council meetings are an important opportunity in which elected members evaluate plans, motions,
strategies and other matters, and make well-informed decisions that benefit the Council and the
community. Council decisions can only be made by a resolution at a properly convened meeting. As
such, Council’s meetings are conducted under the LG Act requirements and are run in accordance
with Council’s Standing Orders for Council Meetings Policy. This Policy outlines how meetings will
be conducted and includes the order of meeting agendas. Elected members attend each month in
accordance with the adopted Council meeting calendar available on Council’s website.
There are four main types of Council meetings:
• Ordinary meetings
• General Committee meetings
• Standing Committee meetings
• Special meetings
Council conducts its business at open public meetings which are part of Council’s commitment to
transparent decision making, good governance and engagement with our community. Meetings are
generally held in the Council Chambers at Tewantin. Council’s General Committee, Ordinary and
Special Meetings are live streamed on Council’s YouTube channel with past recordings also available
for viewing on this platform.
Generally, all standing committees are held once per month where a range of issues and
recommendations are made for Council consideration.
There are other meetings, such as briefing sessions and workshops, that may involve elected
members, but these are not formal, nor open to the public. No decisions are made at these meetings,
rather they are held to provide elected members with information or may involve training sessions
for Councillors. These meetings are considered to be non-statutory and operate in accordance with
Council’s Councillor Briefing Sessions and Workshops Policy.
59
Section 60
Noosa Shire Council
Councillor Meeting Attendance
In accordance with section 186(c) of the LG Regulation, meeting attendance for the period is shown
in Table 7.
Table 7: Mayor and Councillor meeting attendance
for the period 1 July 2021 to 30 June 2022
Councillor Ordinary General Planning & Services & Special & Audit
Meeting Environment Organisation Budgetary & Risk
Committee Committee Committee
Total Meetings 12 12 11 11 7 4
Held
Mayor Clare 12 12 11 11 7 3
Stewart
Cr Frank Wilkie 11 11 n/a 10 7 n/a
(Deputy Mayor)
Cr Karen Finzel 12 12 11 n/a 7 n/a
Cr Joe Jurisevic 12 11 n/a 11 7 n/a
Cr Amelia 12 12 n/a 11 7 3
Lorentson
Cr Brian Stockwell 12 12 11 n/a 7 n/a
Cr Tom Wegener 12 12 11 n/a 7 1
Note: N/A in the table indicates that the relevant councillor is not a representative of the particular
Committee.
Councillor Remuneration
Councillor remuneration is determined by the Local Government Remuneration Commission (the
Commission) established under the LG Act. The Commission determined remuneration for Mayors,
Deputy Mayors and Councillors and released an annual report which established single remuneration
levels for the year.
The Local Government Remuneration Commission Annual Report 2020 listed Noosa Shire Council as
a Category 3 Council, and prescribed the annual rate of remuneration for the Mayor and Councillors
for the period 1 July 2021 to 30 June 2022 (the period) as follows:
• Mayor - $133,196
• Deputy Mayor - $83,247
• Councillors - $70,759
60
Section 61
2021 - 22 Annual Report
In accordance with section 244(3) of the LG Regulation, the remuneration prescribed by the
Commission cannot include:
a) any amount for expenses to be paid or facilities to be provided to a Councillor of a local
government under its expenses reimbursement policy, or
b) any contribution a local government makes for a Councillor to a voluntary superannuation
scheme for Councillors established or taken part in by the local government under section
226 of the LG Act.
The LG Act does however allow a local government to take part in a superannuation scheme for its
Councillors and on 20 January 2014 Council authorised the payment of superannuation contributions
for Councillors of up to 12% of their annual salary on the condition that Councillors:
•
Contribute an amount of up to 6% from their salaries and Council contributes a proportionate
amount of up to 12% to a nominated superannuation fund,
• Make contributions through an arrangement by way of a formal request to Council, and
•
Nominate their preferred superannuation fund, and where no nomination has occurred, the
superannuation payments be made to LG Super.
The total remuneration paid to the Councillors for the period is provided in the table below.
Table 8: Councillor Remuneration for period 1 July 2021 to 30 June 2022
Councillor Salary Superannuation TOTAL
($) ($) ($)
Mayor Clare Stewart 133,166 15,980 149,146
Cr Frank Wilkie (Deputy Mayor) 83,228 9,987 93,215
Cr Karen Finzel 70,743 8,489 79,232
Cr Joe Jurisevic 70,743 8,489 79,232
Cr Amelia Lorentson 70,743 8,489 79,232
Cr Brian Stockwell 70,743 8,489 79,232
Cr Tom Wegener 70,743 8,489 79,232
Notes:
1. Amounts rounded to nearest dollar
2. Superannuation shown is Council’s 12% contribution
Councillors’ Expenses and Facilities
As required under section 250 of the LG Regulation, the Councillors’ Expenses Reimbursement and
Provision of Facilities Policy ensures Councillors are provided a reasonable level of resources and
facilities, including administrative support, in order to carry out their duties in an effective and efficient
manner.
61
Section 62
Noosa Shire Council
Categories of expenses and eligibility for reimbursement prescribed by the Policy for the period
include:
• Professional development & representation (Mandatory and Discretionary);
• Travel, as required to represent Council;
• Meals when travelling for Council business;
• Accommodation;
• Private and Council vehicle usage;
• Hospitality;
• Administration support and access to Council office facilities;
• Home office and telecommunication needs;
• Safety equipment; and
• Insurance cover.1
The reimbursements that were made to Councillors for the period are outlined in Table 9 below.
For the period, all claimed expenses were processed and fell within the required limits prescribed by
the Councillors’ Expenses Reimbursement and Provision of Facilities Policy.
Table 9: Councillor Expenses for the period 1 July 2021 to 30 June 2022
Councillor Mandatory Discretionary Use of Home office Travel TOTAL
professional professional private & tele- expenses ($)
development development vehicle - communication as required
($) ($) option 1 ($) to represent
($) Council
Mayor Clare 1,531 240 5,000 2,880 - 9,651
Stewart
Cr Frank - - 5,000 2,880 - 7,880
Wilkie
(Deputy
Mayor)
Cr Karen - 332 5,000 2,880 - 8,212
Finzel
Cr Joe - - 5,000 2,880 - 7,880
Jurisevic
Cr Amelia - 2,932 5,000 2,880 - 10,812
Lorentson
Cr Brian - 71 5,000 2,880 - 7,951
Stockwell
Cr Tom 615 - 5,000 2,880 - 8,495
Wegener
Note: Amounts exclude GST and are rounded to the nearest dollar
1
Councillors are covered under relevant Council insurance policies while on Council business, including for public
62 liability, professional indemnity, Councillors liability and personal accident, and domestic and overseas travel.
Section 63
2021 - 22 Annual Report
Overseas Travel
No official overseas travel was undertaken by Councillors or employees during the period.
Councillor Conduct
Chapter 5A of the LG Act outlines the requirements for dealing with the conduct of Councillors. In
particular, the Act prescribes the requirements for local governments for dealing with inappropriate
conduct, misconduct and corrupt conduct of Councillors to ensure that:
• Appropriate standards of conduct and performance are maintained, and
• A Councillor who engages in inappropriate, misconduct or corrupt conduct is disciplined.
Councillors’ conduct is governed by the Code of Conduct for Councillors in Queensland, approved
by the Queensland Government on 4 August 2020 and adopted by Council on 19 November 2020,
which sets out the principles and standards of behaviour expected of councillors and mayors when
carrying out their roles, responsibilities and obligations as elected representatives of their community.
Complaints about the conduct of councillors are to be made, or referred, to the Independent
Assessor for investigation and determination. The Office of the Independent Assessor will assess
all complaints received and may also initiate their own investigation if they have reason to suspect
Councillor misconduct or inappropriate conduct.
In accordance with section 186 of the LG Regulation, Table 10 outlines orders, actions and outcomes
relating to the conduct of Councillors for the period.
Table 10: Conduct of Councillors
Conduct of Councillors for the period 1 July 2021 to 30 June 2022 Response
The number of orders made under section 150I(2) of the LG Act. Nil
The number of orders made under section 150AH(1) of the LG Act. Nil
The number of decisions, orders and recommendations made under section 150AR(1) Nil
of the LG Act.
The name of each Councillor for whom a decision, order or recommendation under Nil
section 150I(2), 150AH(1) or 150 AR(1) of the LG Act was made.
A description of the unsuitable meeting conduct, inappropriate conduct or misconduct Nil
engaged in by each of the Councillors.
A summary of the decision, order or recommendation made for each Councillor. Nil
The number of complaints referred to the assessor under section 150P(2)(a) of the 2
LG Act by the local government, a Councillor of the local government or the Chief
Executive Officer of the local government.
The number of matters, mentioned in section 150P(3) of the LG Act, notified to the Nil
Crime and Corruption Commission.
The number of notices given under section 150R(2) of the LG Act. Nil
63
Section 64
Noosa Shire Council
Conduct of Councillors for the period 1 July 2021 to 30 June 2022 Response
The number of notices given under section 150S(2)(a) of the LG Act. Nil
The number of decisions made under section 150W(1)(a), (b) and (e) of the LG Act. Nil
The number of referral notices accompanied by a recommendation mentioned in Nil
section 150AC(3)(a) of the LG Act.
The number of occasions information was given under section 150AF(4)(a) of the LG Nil
Act.
The number of occasions the local government asked another entity to investigate, Nil
under chapter 5A, part 3, division 5 of the LG Act for the local government, the
suspected inappropriate conduct of a Councillor.
The number of applications heard by the conduct tribunal under chapter 5A, part Nil
3, division 6 of the LG Act about whether a Councillor engaged in misconduct or
inappropriate conduct.
64
Photographer: Noosa Rise and Grind
Section 65
2021 - 22 Annual Report
Corporate Governance
Governance Framework
Noosa Shire Council is a dynamic organisation providing various services to the Noosa Shire
community. It is important to view our activities through the lens of good governance by recognising
that activities, actions, policies, procedures and strategies provide an opportunity to demonstrate
strong governance and leadership in facilitating good decision making for our community.
Council’s Governance Framework provides a holistic and strategic overview of our current
governance practices across Council. The framework consists of the rules, relationships, systems
and processes within and by which authority is exercised and decisions are made and actioned
within the organisation to optimise Council’s performance to achieve its objectives.
Public Sector Ethics
In accordance with sections 12M(2) and 23 of the Public Sector Ethics Act 1994, Council is required
to have developed and implemented a code of conduct based on the following ethical principles and
values:
• integrity and impartiality
• promoting the public good
• commitment to the system of government, and
• accountability and transparency.
Council’s employees are bound by the standards of behaviour set in Council’s Employee Code of
Conduct (the Code). Agreeing to work in compliance of the Code is a mandatory requirement of all
positions.
During the period, Council provided online e-learning and face-to-face training and education to all
employees on its expectations regarding conduct through inductions of new staff members and
re inductions of existing staff. This approach has made it easier for employees to complete timely
training and testing to ensure they understand their responsibilities to adhere to the Code. For this
reporting period, a total of 568 employees completed online Employee Code of Conduct training.
Additional targeted online e-learning training on elements of the Code was provided to all staff
throughout the financial year on the following topics:
• Fraud and Corruption Prevention,
• Public Interest Disclosures,
• Conflicts of Interest,
• Human Rights, and
• Privacy and Information Access.
To further support Council’s governance, ethics and integrity framework, several staff from the
Governance Branch completed training on public interest disclosures, investigations, privacy and
human rights.
Additionally, the following policies and procedures were reviewed and adopted by Council:
• Fraud and Corruption Control Policy (16 December 2021)
• Conflict of Interest Organisational Policy and Guidelines (20 December 2021)
65
Section 66
Noosa Shire Council
During the financial year, Council’s 2022 Public Interest Disclosure Program was adopted and
published on Council’s website. To support this program, managers, supervisors and the executive
team were provided with refresh training in Public Interest Disclosures to strengthen ethical principles
and practices across Council.
Furthermore, substantial progress has been made to develop a new corporate Governance
Framework, based on the four pillars of the Public Sector Ethics Act 1994, with the intention of
adopting this framework in the following financial year.
Enterprise Risk Management
Council manages risks and opportunities within a context of competing resources, financial and
community priorities. It recognises that innovation involves risks, but also provides opportunities to
create new ways to benefit the community and achieve its objectives.
Council’s Enterprise Risk and Opportunity Management Framework is an organisation-wide
commitment to foster innovation and enable opportunities within the context of identifying, managing
and monitoring the internal and external risks that may impact the delivery of its strategies, services
and projects. In alignment with the international standard for risk management – AS/NZS ISO
31000:2018, Council is undertaking continuous improvement in this area through further developing
its Enterprise Risk and Opportunity Management Policy, Framework and supporting tools. Risk and
opportunity management is considered part of normal business activity and is becoming more
deeply embedded through Council’s plans and strategies, service delivery and projects.
Audit and Risk Committee
In accordance with Subdivision 2 of the LG Regulation, Council conducts Audit and Risk Committee
meetings to promote good corporate governance through the provision of independent advice and
counsel on audit and risk management issues covering a wide range of Council operations and
projects.
Council’s Audit and Risk Committee Charter (amendments adopted 17 March 2022) highlights that
a key duty of the Committee is to provide reasonable assurance to Council that its core business
goals and objectives are being achieved in an efficient and economical manner, within an appropriate
framework of internal control and risk management.
Four formal Audit and Risk Committee meetings were held throughout the period. The Audit and Risk
Committee comprises of two elected members and two expert independent external members. The
current members of Council’s Audit and Risk Committee are:
• Mayor Clare Stewart
• Cr Tom Wegener
• Tim Cronin (Chair)
• Kerry Phillips
Internal Audit
Under section 105 of the LG Act, Council has established an efficient and effective internal audit
function that will provide independent, objective assurance and appropriate services designed to
add value and improve Council’s operations.
On 17 March 2022, Council adopted amendments to the Internal Audit Policy (previously 18 March
2021) which provides the framework for the conduct of internal audit function of Council as endorsed
by the Audit and Risk Committee.
66
Section 67
2021 - 22 Annual Report
The Policy identifies that internal audit will play an active role in:
• developing and maintaining a culture of accountability and integrity,
• facilitating the integration of risk management into day-to-day business activities and processes,
and
• promoting a culture of cost-consciousness, self-assessment and adherence to high ethical
standards.
Within this context, Council’s internal audit activity over the medium-term is managed by its Internal
Audit Plan 2020 - 25 which is developed having regard to current strategic and operational risks and is
regularly reviewed by the Audit and Risk Committee and adopted annually by Council. Council’s
internal audits are conducted in accordance with Council’s Internal Audit Terms of Reference and
Internal Audit Policy.
For the period, Council undertook an internal audit on Development Assessment and Approval
Processes which commenced on 1 June 2022 with the final audit report delivered to Council on 9
August 2022. The internal audit was undertaken by a specialist external provider. Council has in place
numerous systems and processes to ensure that recommendations resulting from its internal audits are
appropriately actioned and implemented into day-to-day operations.
Access to Information
Right to Information and Information Privacy gives the community greater access to government
information, including from Council, unless contrary to public interest. Council processes Right to
Information (RTI) and Information Privacy (IP) access applications in accordance with the following:
• Right to Information Act 2009
• Right to Information Regulation 2009
• Information Privacy Act 2009
• Information Privacy Regulation 2009
During this financial year, Council processed 15 formal information access applications. Table 11
provides a summary of information access applications for the period.
Table 11: Information Access
Information Access – 1 July 2021 to 30 June 2022
The number of Right to Information access applications received by Council 15
The number of Information Privacy access applications received by Council 0
The number of Right to Information access applications finalised by Council 11
The number of Information Privacy access applications finalised by Council 0
The number of pages released under the Right to Information Act 2009 728
The number of pages released under the Information Privacy Act 2009 0
The number of pages refused under the Right to Information Act 2009 474*
The number of pages refused under the Information Privacy Act 2009 0
The amount of fees and charges received under the Right to Information Act 2009 $4,748
Note: * Part released pages and fully refused pages
67
Section 68
Noosa Shire Council
Council Registers
Under section 190 of the LG Regulation, Council must maintain certain registers. A number of these
registers are available for public inspection at Council’s Tewantin office or can be viewed on Council’s
website. Below is a list of registers kept by Council.
• Asbestos Register • Health Licensing Register
• Asset Register • Instrument of Appointments
• Backflow Device Register • Insurance Claims Register
• Building and Plumbing Fees and Charges • Local Laws Register
• Cemetery Register • Noosa Policy Register
• Complaints Register • On-site Sewerage Facility Register
• Conflicts of Interest Register • Other Development Fees and Charges
• Contact with Lobbyists Register • Planning and Development Fees and Charges
• Contracts Register • Public Interest Disclosure Register
• Corrupt Conduct Register • Public Pool License Register
• Councillor Conduct Register • Registers of Interests
• Delegations Register • Regulated Dog Register
• Development Application Register • Roads Register
• Engineering and Environment Fees and • Secondary Employment Register
Charges • Strategic Risk Register
• General Cost Fees and Commercial Charges
• Gifts and Benefits Register
Administrative Action Complaints
Council is committed to ensuring that administrative action complaints are dealt with in a fair, prompt,
confidential and respectful manner. This commitment is underpinned by our Administrative Action
Complaints Process, which provides customers the opportunity to lodge a complaint about a decision
or action Council has taken, or failed to take. This process allows customers to request a review of
decisions made by Council where no other formal appeal provisions are available under legislation or
within Council.
Administrative action complaints are managed in accordance with Council’s Administrative Action
Complaints Policy and Procedure. Council’s Administrative Action Complaints Process has been
developed to ensure:
•
Complaints are handled in a professional, structured and timely manner which is objective,
consistent and respectful of privacy,
•
Procedural fairness is upheld and the community has confidence in Council’s complaint
handling process,
• All staff members are accountable regarding the management of complaints, and
•
Complaints are used to identify problems and to continuously improve Council’s services to
the community.
68
Section 69
The Administrative Action Complaints Process follows a three-tiered approach, whereby complaints
are assessed objectively and may be allocated at a first level to be managed directly by the
relevant operational area. If a complainant remains unsatisfied with a first level response, they may
wish to have their complaint managed and investigated at a second level internal review. Where a
complainant remains dissatisfied with the outcome of a second level review, they may wish to lodge
a complaint with an external agency, such as the Queensland Ombudsman’s Office. A copy of
Council’s Administrative Action Complaints Process is available on Council’s website.
Table 12 provides statistics on Administrative action complaints received for the period.
The number of complaints received this financial year did not vary to last financial year, with the same
number of complaints being received. However, the number of complaints resolved by Council this
financial year increased by 11 complaints.
Table 12: Administrative Action Complaints
Administrative Action Complaints – 1 July 2021 to 30 June 2022
(a) The number of administrative action complaints made to Council 23
(b) The number of administrative action complaints resolved under Council’s 24
Administrative Action Complaints Process
(c) The number of administrative action complaints not resolved under Council’s 9
Administrative Action Complaints Process
(d) The number of administrative action complaints under (c) that were made in the 0
previous financial year
Privacy Complaints
A key aspect of good governance is the responsible handling of personal information and Council
is strongly committed to protecting an individual’s right to privacy and protecting the personal
information of individuals. Queensland’s Information Privacy Act 2009 regulates how personal
information is managed within government. Council’s Governance Branch independently investigate
complaints made by individuals who believe that Council has failed to fulfil its legislative obligations.
Table 13 outlines privacy complaints for the period.
Table 13: Privacy Complaints
Privacy Complaints – 1 July 2021 to 30 June 2022
The number of privacy complaints received by Council 3
The number of privacy complaints completed by Council 3
Section 70
Noosa Shire Council
Human Rights Complaints
Noosa Council is committed to protecting and promoting human rights by ensuring that human
rights are considered when making, interpreting and applying laws, developing policies, and
providing services to our community. Council also recognises that it has an important role in
complying with Queensland’s Human Rights Act 2019 through its actions, decisions, proposals and
recommendations.
Under the Human Rights Act 2019, a person who believes a public entity has limited their human
rights has the right to raise a complaint directly with Council. In accordance with section 65 of the
Human Rights Act 2019, Council has 45 business days to respond, after which the individual can
make a formal complaint to the Queensland Human Rights Commission if Council has not responded,
or the person is not satisfied with Council’s response.
Table 14 outlines human rights complaints for the period.
Table 14: Human Rights Complaints
Human Rights Complaints – 1 July 2021 to 30 June 2022
The number of human rights complaints received by Council 1
The number of human rights complaints completed by Council 1
70
Section 71
2021 - 22 Annual Report
Customer Service
Council is committed to providing excellent customer service to its community. Council’s Customer
Service Charter describes Council’s customer-centric approach and the standards our community
can expect when engaging with Council. As such, the Charter confirms Council’s commitment to:
• Provide excellence in customer service
• Engage with our community using best practice
• Provide quality local government services to the Noosa community
• Provide good governance and act ethically
• Be transparent in all our dealings
• Look after community and natural assets
• Manage community funds wisely
• Be as one with our community.
The table below highlights key customer service statistics for this reporting period. Overall, Council
has experienced an upwards trend in customer service interactions.
Additionally, Council’s Pulse Survey allows our customers to rate their customer service experience
with Council out of five stars. For this period, Council received 136 responses and achieved a 4.85
Average Rating.
Table 15: Customer Service
Customer Service – 1 July 2021 to 30 June 2022
The number of customer service requests created 27,701
The number of Front Counter interactions 10,169
The number of online chat interactions 3,379
The number of inbound calls received 53,832
Top three requests raised for Council’s business areas 1. Waste and Environmental Health
2. Roads
3. Tree Maintenance
71
Section 72
Noosa Shire Council
Media and Community Engagement
Council is committed to keeping the community informed of its projects, plans, initiatives and
activities which in turn help to build community trust and confidence. Council deploys various
communication and engagement strategies, including social media, hard print publications, news and
media releases, media events, live streaming and videos to support our messaging and news feeds.
Social media and our websites
For this reporting period, Council recorded a 13% growth in followers on its three corporate social
media platforms. Equally, our website traffic was substantial with the designated COVID-19 webpage
attracting the most traffic on Council’s website with 55,747 views.
22,807 7,583 4,520 1,094,554
Facebook followers Linkedin followers Instagram followers Council website views
Community engagement highlights
The most engaged post for the year
was the launch of a Disability beach
mat for Noosa Main Beach. It had a
reach of 466,000, generating almost
600 comments and 252 shares. The
jointly funded project between Council,
Tewantin-Noosa Lions Club and Noosa
MP Sandy Bolton proved a huge hit for
social media audiences in April 2022.
The February Floods created plenty of
social media traffic for Council’s social
media platforms. The week-long event
registered an engagement of over
200,000.
Another significant story for 2021-
22 was the official opening of the
Hinterland Adventure Playground.
Two posts about the event, generated
a reach of about 100,000.
72
Section 73
2021 - 22 Annual Report
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5 1 1 1 130 1 2294 3408 76 33 26 eeSection 74
Noosa Shire Council
Executive Remuneration
Under section 201 of the LG Act, the annual report of a local government must state the total of all
remuneration packages that were payable during the reporting period to the senior management of
the local government and the number of employees in senior management who are being paid each
band of remuneration.
The senior management of a local government consists of the CEO and all senior executive
employees of the local government. A senior executive employee is an employee who reports
directly to the CEO and whose position would ordinarily be considered to be a senior position in the
corporate structure.
The total of remuneration packages payable to senior management during the period was
$1,393,455.
The annual package bands for Council’s senior management team are outlined in Table 16.
Table 16: Executive Remuneration for the period 1 July 2021 to 30 June 2022
Package Band Number of senior management employees
$0 - $100,000 1*
$100,001 - $200,000 0
$200,001 - $300,000 4
$300,001 - $400,000 1
Note: *Director is employed on a part time basis
Resolutions
In accordance with section 185 of the LG Regulation, particular resolutions associated with expenses
must be reported. These resolutions are outlined in Table 17 for the period.
Table 17: Resolutions
LG Regulation provision Resolution Adoption
Section 250(1) Nil
(Adoption of an expense reimbursement policy)
Section 250(2) Nil
(Amendment of its expenses reimbursement No resolutions were made during the 2021-22
policy) financial year.
Section 206(2) Nil
(Threshold for non-current physical asset to be No resolutions were made during the 2020-
treated as an expense) 21 financial year. Council’s Non-Current Asset
Accounting Policy adopted by Council resolution
on 15 June 2017 includes recognition thresholds
for non-current assets.
74
Section 75
2021 - 22 Annual Report
Grants to Community Organisations
Council actively assists community organisations to implement projects and activities which benefit
Noosa Shire residents. As such, Council’s grants are intended to help organisations and individuals
to meet community and environmental needs, build community skills and resilience and develop and
maintain community infrastructure.
For the period, Council’s grants were managed in accordance with several policies including:
• Community Grants Policy (adopted 21 May 2020),
• Environment Grants Policy (adopted 19 September 2019), and
• Economic Development Grants Policy (adopted 16 November 2017).
Council allocated a total of $1,573,411.06 to support community organisations and activities.
In accordance with section 189 of the LG Regulation, a summary of all grants to community
organisations for the financial year is show in the table below.
Table 18: Expenditure on grants to community organisations
Grant Recipient Funding Amount ($)
Community Program / Project Grant
Cooroora United Football Club 30,000.00
Cooroy Tennis Club 8,000.00
Friends of Noosa Botanic Gardens Inc. 11,825.00
Katie Rose Cottage 10,000.00
Noosa Community Gardens (NCG) Inc. 30,000.00
Noosa District Community FM Radio Association Inc. 20,000.00
Noosa District Netball 5,000.00
Noosa Malibu Club Inc. 1,000.00
Noosa Outrigger Canoe Club Inc. 2,000.00
Noosa Pickleball Club Inc. 1,000.00
Noosa Shire Arts and Crafts 20,605.00
Noosa Strade Bianche Association 4,500.00
Zero Emissions Noosa 2,000.00
Noosa District Rugby Union Club 2,500.00
Noosa Trailblazers Mountain Bike Club Inc. 13,000.00
Noosa World Surfing Reserve 1,900.00
Peregian Beach Community House 7,500.00
Tewantin Pony Club 7,000.00
75
The text continues on section 76.