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2018-06-12 Services & Organisation Committee Agenda
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AGENDA
Services & Organisation
Committee Meeting
Tuesday, 12 June 2018
commencing at 1.30pm
Committee Room, 9 Pelican Street, Tewantin
Committee: Crs Joe Jurisevic (Chair), Frank Pardon, Tony Wellington, Frank Wilkie
“Noosa Shire – different by nature”
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Full text of sections 2 to 94 (of 118)
Section 2
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
TABLE OF CONTENTS
ITEM PAGE
ATTENDANCE & APOLOGIES -
PRESENTATIONS -
REPORTS FOR CONSIDERATION OF THE COMMITTEE 3
1 2018-19 COMMUNITY GRANTS PROGRAM FUNDING COMMUNITY PROJECT
GRANTS (ROUND ONE) AND THREE YEAR AGREEMENTS - OVERVIEW 3
2 2018-19 COMMUNITY GRANTS PROGRAM FUNDING COMMUNITY PROJECT
GRANTS (ROUND ONE) - PROGRAMS 7
3 2018-19 COMMUNITY GRANTS PROGRAM FUNDING COMMUNITY PROJECT
GRANTS (ROUND ONE) - EVENTS 10
4 2018-19 COMMUNITY GRANTS PROGRAM FUNDING COMMUNITY PROJECT
GRANTS (ROUND ONE) - EQUIPMENT 12
5 2018-19 COMMUNITY GRANTS PROGRAM FUNDING COMMUNITY PROJECT
GRANTS (ROUND ONE) - INFRASTRUCTURE 14
6 2018-19 COMMUNITY GRANTS PROGRAM FUNDING - THREE YEAR SPORTS
FIELD MAINTENANCE AGREEMENTS 17
7 2018-19 COMMUNITY GRANTS PROGRAM FUNDING - THREE YEAR ALLIANCE
AGREEMENT WITH NOOSA COMMUNITY TRAINING CENTRE INC 19
8 2018-19 COMMUNITY GRANTS PROGRAM FUNDING - THREE YEAR
MANAGEMENT AND MAINTENANCE - HALLS AND CENTRES AGREEMENTS 22
9 REGIONAL ARTS DEVELOPMENT FUND - GRANT RECOMMENDATIONS -
2018/19 24
10 COMMONWEALTH HOME SUPPORT PROGRAMME 2-YEAR FUNDING
ACCEPTANCE 28
11 REVISED HERITAGE LEVY POLICY AND DRAFT HERITAGE LEVY POLICY
GUIDELINE 30
12 TREE MANAGEMENT ON PUBLIC LAND POLICY 48
13 ADMINISTRATIVE ACTION COMPLAINTS PROCESS POLICY 55
14 COOROY RV STOPOVER - EXPRESSION OF INTEREST OUTCOME FOR NEW
FREEHOLD PERMIT 78
15 COUNCILLOR REPRESENTATION ON TOURISM NOOSA'S INDUSTRY
DEVELOPMENT & SUSTAINABILITY COMMITTEE 84
16 COUNCIL COMMITTEE MEETINGS 86
REPORTS FOR NOTING BY THE COMMITTEE 94
17 NOOSA TRAFFIC ADVISORY AND SPEED MANAGEMENT COMMITTEE - APRIL
2018 94
18 UPDATE ON LIFESAVING SERVICES AT PEREGIAN BEACH 106
19 UPDATE ON PURCHASE OF JOHNS LANDING & THE WORK OF THE NOOSA
COMMUNITY PARTNERSHIP ROUND TABLE 114
CLOSED SESSION -
Page 2 of 118
Section 3
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
REPORTS FOR CONSIDERATION OF THE COMMITTEE
1 2018-19 COMMUNITY GRANTS PROGRAM FUNDING - COMMUNITY PROJECT
GRANTS (ROUND ONE) AND THREE YEAR AGREEMENTS - OVERVIEW
DOCUMENT INFORM AT ION
Author Alison Hamblin, Community Development Manager
Community Services Department
Index ECM/Subject/Community Grants
Attachment Nil
EXECUTIVE SUMMARY
Not applicable
RECOMMENDATION
That Council note the overview report by the Community Development Manager to the Services
& Organisation Committee Meeting dated 12 June 2018 regarding recommended Round 1
2018/2019 Community Project Grants and proposed 3 year funding arrangements for Sports
Field Maintenance, Community Alliance and the Management and Maintenance of Halls and
Centres.
REPORT
Purpose
The purpose of this report is to provide a background and an overview of Round One of
2018/2019 Community Project Grants and proposed 3 year funding arrangements for Sports
Field Maintenance, Community Alliance and the Management and Maintenance of Halls and
Centres. These grant recommendations are being presented to Council for its consideration and
endorsement at the June 2018 round of meetings.
Seven reports are being presented to Council for this round of Community Grants funding. They
include:
2018/19 Round 1 Community Project grants
o Programs $28,115
o Events $26,750
o Equipment $7,500
o Infrastructure $63,269
3 year Sports Field Maintenance agreements $167,753
3 year Community Alliance agreement $15,000
3 year Management and Maintenance – Halls and Centres $80,592
Total $ 388,979
Background
2018/19 Round 1 Community Project Grants
The first 2018/2019 round of the Community Project Grants was advertised in local media and
through community networks with a closing date of 12 April 2018.
A total of 31 applications were received requesting $304,461.71.
Page 3 of 118
Section 4
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Applications were checked for eligibility against the Noosa Council Community Grants policy and
guidelines. Applications were then reviewed and commented on by specialist staff with
appropriate expertise.
All applications and staff comments were discussed and assessed by the grants assessment
panel.
The assessment panel is recommending 23 applications receive $125,634 funding from the
Community Project Grants.
These grants are split into the four categories of programs, events, equipment and infrastructure
for administrative purposes.
The remaining dollar allocation for Round 2 will be confirmed when the 2018/19 Budget is
adopted in June 2019.
As per the Noosa Council Community Grants Policy, assessors and assessment panel members
recognised and declared any material or perceived conflicts of interest and did not debate or
were not involved in any discussions on matters relating to that application.
Sports Field Maintenance
In July 2015, Council implemented a three year Sports Field Maintenance funding program for
eligible sporting organisations to assist them in undertaking ongoing maintenance of sporting
fields that are open to the public when not being used by those organisations.
Council now has to consider whether to continue this program for a further three years. These
agreements are by invitation only rather than a through a competitive process as per the
Community Grants program.
The amount of funding is determined by a formula and organisations are required to provide an
annual acquittal of their grant.
Staff are recommending no change to the organisations receiving Sports Field Maintenance
funding from previous years and a CPI increase over the previous year’s funding levels.
Management and Maintenance of Halls and Centres
In July 2015, Council implemented a three-year Management and Maintenance of Halls and
Centres funding program for eligible community organisations to assist them in undertaking
ongoing operation and/or maintenance of Council owned Halls and Community Centres.
Council now has to consider whether to continue this program for a further three years. These
agreements are by invitation only rather than a through a competitive process as per the
Community Grants program.
The amount of funding is determined by a formula and organisations are required to provide an
annual acquittal of their grant.
Staff are recommending no change to the organisations receiving Management and Maintenance
of Halls and Centres funding from previous years and a CPI increase over the previous year’s
funding levels.
Recipients of Three-Year Maintenance Agreements are ineligible for Three Year Community
Alliance Agreements and Three Year Signature Community Event Grants.
Community Alliance grants
Council provides financial support for up to three years for not for profit incorporated community
organisations whose services provide significant benefit to the Noosa community (beyond their
membership); demonstrate value for money; and closely align with Council’s strategic goals and
identified key initiatives.
Initially Council called for expressions of interest for this Grants program in 2016. Since that date,
applications for Community Alliance funding have been by invitation only. A new round of
expressions of interest for this grants program will be called in 2019.
Page 4 of 118
Section 5
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Staff are recommending a $15,000 annual Community Alliance grant for the next three years to
Noosa Community Training Centre Incorporated.
Recipients of Three Year Community Alliance Agreements are ineligible for Three-Year
Maintenance Agreements and Three Year Signature Community Event Grants.
Implementation
Following endorsement of this report, grant applicants will be notified of the outcomes. Funding to
successful applicants will be distributed in July 2018 providing they have no outstanding debt to
Council.
Previous Council Consideration
Ordinary Meeting, 17 November 2017, Items 4, 5, 6, and 7, Page 8
4. 2017-18 COMMUNITY GRANTS PROGRAM FUNDING - COMMUNITY PROJECT
GRANTS (ROUND TWO) – EQUIPMENT
That Council note the report by the Community Development Manager to the Services &
Organisation Committee Meeting dated 7 November 2017 and approve the 2017/2018
Round Two Community Project Grants – Equipment provided in Attachment 1 to the report.
5. 2017-18 COMMUNITY GRANTS PROGRAM FUNDING - COMMUNITY PROJECT
GRANTS (ROUND TWO) - EVENTS
That Council note the report by the Community Development Manager to the Services
&Organisation Committee Meeting dated 7 November 2017 and approve the 2017/2018
Round Two Community Project Grants – Events provided in Attachment 1 to the report.
6. 2017-18 COMMUNITY GRANTS PROGRAM FUNDING - COMMUNITY PROJECT
GRANTS (ROUND TWO) - INFRASTRUCTURE
That Council note the report by the Community Development Manager to the Services &
Organisation Committee Meeting dated 7 November 2017 and approve the 2017/2018
Round Two Community Project Grants – Infrastructure as provided in Attachment 1 to the
report.
7. 2017-18 COMMUNITY GRANTS PROGRAM FUNDING - COMMUNITY PROJECT
GRANTS (ROUND TWO) - PROGRAMS
That Council note the report by the Community Development Manager to the Services &
Organisation Committee Meeting dated 7 November 2017 and approve the 2017/2018
Round Two Community Project Grants – Programs provided in Attachment 1 to the report.
Finance
Traditionally, two funding rounds for Projects are run and budgeted for each financial year.
The Community Project Grants allocation for the 2018/2019 year will be adopted as part of the
2018/19 Budget in June 2018. This is the first of two rounds for the 2018-2019 financial year, with
the remainder to be allocated in the second round.
Provisionally there is $177,752.83 allocated to the 3 year Sports Field Maintenance Agreements
in the 2018/2019 Budget. $167,753 for grants and $10,000 for sports audits.
Funding for the Community Alliance - Noosa Community Training Centre Incorporated is to be
allocated from the Community Projects budget in 18/19 and then included in the 3 year
Community Alliance agreement budget in 19/10 and 20/21.
Provisionally there is $80,592.01 allocated to the 3 year Management and Maintenance – Halls
and Centres agreements in the 2018/2019 Budget.
Page 5 of 118
Section 6
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Risks & Opportunities
Community groups have the opportunity to leverage Council grant funding from other external
grant sources.
Consultation
External Consultation - Community & Stakeholder
Free information sessions and one on one meetings with potential applicants were held
across the Shire for eligible not for profit community organisation to learn about the Council
community grants program.
Tourism Noosa
State Government, Sport and Recreation Services
Internal Consultation
This report has been developed in consultation with staff across Council including
representatives from the following areas:
Community Development
Financial Services
Executive Services
Environment and Sustainable Development
Property and Facilities
Applications for Community Project Grants have been assessed by Specialist Officers and
moderated by the Director of Community Services, Community Development Manager, Financial
Services Manager and Environment Services Manager.
Departments/Sections Consulted:
x Chief Executive Officer x Community Services x Corporate Services
Executive Officer x Director Director
Executive Support x Community Development x Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws x Property
Waste & Environmental Health Revenue Services
Executive Services x Environment & Sustainable Development Infrastructure Services
Director x Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance x Economic Development Civil Operations
People and Culture x Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 6 of 118
Section 7
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
2 2018-19 COMMUNITY GRANTS PROGRAM FUNDING - COMMUNITY PROJECT
GRANTS (ROUND ONE) - PROGRAMS
Author Alison Hamblin, Community Development Manager
Community Services Department
Index ECM/Subject/Community Grants
Attachment 1. 2018/2019 Round One Community Project Grants - PROGRAMS
EXECUTIVE SUMMARY
Not applicable
RECOMMENDATION
That Council note the report by the Community Development Manager to the Services &
Organisation Committee Meeting dated 12 June 2018 and approve the 2018/2019 Round One
Community Project Grants – Programs, as provided in Attachment 1 to the report.
REPORT
Purpose
The purpose of this report is for Council to consider and endorse the first round of 2018/2019
Community Project Grants for Programs as provided at Attachment 1 of this report.
Refer to report titled “2018-2019 Community Grants Program Funding – Community Projects
Grants (Round One) and Three Year agreements – Overview” presented to the Services and
Organisational Committee Meeting dated 12 June 2018, for background and implementation
information.
Departments/Sections Consulted:
Chief Executive Officer X Community Services X Corporate Services
Executive Officer X Director Director
Executive Support X Community Development X Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws X Property
Waste & Environmental Health Revenue Services
X Executive Services X Environment & Sustainable Development Infrastructure Services
Director Director Director
X Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture X Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 7 of 118
Section 8
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Page 8 of 118
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Attachment 1. 2018/2019 Round One Community Project Grants - PROGRAM/PROJECT
Applicant Project Description Special Conditions Funding
Funding is for artist fee, graphic design fee, signage printing, signage
a. . structure, ID tags and is conditional on obtaining quotation for the
Kin Kin Community age . . . .
Group Inc Stage 2 of the Kin Kin Arboretum signage structure. The Community Development Officer to sign off $3,230.00
Pine. that these special conditions have been met before the grant can be
paid.
Pilot Integrated Citizen Science Water Quality
Monitoring Program - Collation and analysis of
Mary River Catchment water ways monitoring data from environment
Coordination Association |groups and Noosa Council. This will help inform $10,800.00
Inc. an integrated citizen science based water quality
monitoring program and the States review of
water quality objectives.
Noosa River Biopassage Remediation Field Day
Noosa And District - Stage 2 of the barriers to fish passage -
assessment - Facilitated bus tour and site visits $3,910.00
Landcare Group Inc. . Lo,
for key stakeholders regarding barriers in the
Noosa River system.
Gardens For Wildlife - is a community
0osa Integrate engagemen program that provides a resource Application withdrawn
N Int ted t that id
Catchment Assoc. Inc. and service for urban landowners wishing to
enhance urban ecology.
Noosa Community River Program Development
Project - There are three components to this
Noosa Integrated proposal: Review of the river ranges service, oo .
. . . Application withdrawn
Catchment Assoc. Inc. collation and analysis of current river health data
(mangroves, seagrass etc) and habitat
enhancement projects.
. . Soldiers Songs and Voices - A Creative Arts
People First Australia Ltd. . $0.00
Recovery Program for soldiers
Page 8 of 118Section 9
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Page 9 of 118
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Funding is conditional on the project NOT being funded by Stage 3
Peresian Beach Pocket Park Project - create a small park by BBRF - Infrastructure Projects Stream funding submission from
Communit Assoc. Inc enhancing the sandstone block circle in Rufous }Noosa Council. Awaiting funding outcome announcement in Mid- $2,000.00
Y — Street. May 2018. The project cannot be funded until the outcome of BBRF
application is known.
Our Shared History Seminar - Cooran - The
Sunshine Coast Reconciliation Group Inc and
Sunshine Coast Noosa Museum plan to collaborate ona
ae seminar about the shared history of European $3,300.00
Reconciliation Group Inc. .
settlement of Cooran and district and the
dispossession of the Kabi community, with prior
research and post seminar publication.
The Sustainable and Healthy Transport Project -
Zero Emissions Noosa Inc. |Module 2 - Twelve Introduction
5 1 1 1 16 10 1278 1151 34 24 93 to
5 1 1 1 16 11 1326 1147 113 29 92 E-Bike rides |Results from project to be reported back to Council $3,875.00
scheduled at 6 locations throughout the Shire.
. Healthy Towns accepts nominations and awards
Sunshine Coast Health . . . . eps . . .
with regional and rural communities to improve [That the Public Liability Insurance is provided to Council. $1,000.00
Network Ltd. . .
their overall health and happiness.
Total $28,115.00
Page 9 of 118Section 10
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
3 2018-19 COMMUNITY GRANTS PROGRAM FUNDING - COMMUNITY PROJECT
GRANTS (ROUND ONE) - EVENTS
DOCUMENT INFORM AT ION
Author Alison Hamblin, Community Development Manager
Community Services Department
Index ECM/Subject/Community Grants
Attachment 1. 2018/2019 Round One Community Project Grants - EVENTS
EXECUTIVE SUMMARY
Not applicable
RECOMMENDATION
That Council note the report by the Community Development Manager to the Services &
Organisation Committee Meeting dated 12 June 2018 and approve the 2018-2019 Round One
Community Project Grants – Events provided in Attachment 1 to the report.
REPORT
Purpose
The purpose of this report is for Council to consider and endorse the first round of 2018/2019
Community Project Grants for Events as provided at Attachment 1 to this report.
Refer to report titled ‘2018-2019 Community Grants Program Funding – Community Projects
Grants (Round One) and Three Year agreements – Overview” presented to the Services and
Organisational Committee Meeting dated 12 June 2018, for background and implementation
information.
Departments/Sections Consulted:
Chief Executive Officer X Community Services X Corporate Services
Executive Officer X Director Director
Executive Support X Community Development X Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws X Property
Waste & Environmental Health Revenue Services
X Executive Services X Environment & Sustainable Development Infrastructure Services
Director Director Director
X Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture X Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 10 of 118
Section 11
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Page 11 of 118
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Attachment 1. 2018/2019 Round One Community Project Grants - EVENTS
Applicant Project Description Special Conditions Funding
Australian a «4: . . .
Skateboarding Delivery of community skate program Funding is conditional on the applicant contacting the Sport and Recreation $4,000.00
. Officer to obtain relevant approvals for this event.
Federation Ltd
Friends of Noosa Funding to be used for entertainment, security, portaloo hire as outlined in the
Botanic Gardens Inc. Noosa Botanic Gardens Father's Day Plant Fair |grant application budget. $2,250.00
. . a. - oe . Funding is conditional on submission of a written quote for the band.
Kin Kin Community Contribution to the Kin Kin Community Bush The Community Development Officer is to sign off that this special condition $1,550.00
Group Inc. Dance :
has been met before the grant can be paid.
The Verdi Requiem - Two gala performance of Funding is conditional on submission of a written quote for the a soloist.
Noosa Chorale Inc. the Verdi Requiem by Noosa Chorale to celebrate |The Community Development Officer is to sign off that this special condition $2,500.00
the 25th anniversary at The J Theatre has been met before the grant can be paid.
4 U19 Men's State Championships - Supply of a
Noosa District Softball |. litied Sports Medic for the duration of Under 19 |Contribution to Sports Medic only. $2,700.00
Association Inc. ' . .
Men's State championships.
Noosa International Contribution to the Noosa International Film Prior to event, current Public Liability COC needs to be provided (certificate
. . . : $5,000.00
Film Festival Festival due to expire before event).
Noosa Strade Bianche |Contribution the a 3 day Noosa Strade Bianche Funding to be provided for Security and First Aid only $3,750.00
Association Inc Event
. Funding is conditional on resubmitting the budget, along with written
Sunshine Coast Open . . : Sa
House (auspice b quotations for budget items over $1000. Prior to event, current Public Liability
P y Contribution to the Sunshine Coast Open House |COC needs to be provided (certificate due to expire before event). The $5,000.00
The Royal Australian . . : a
. . event Community Development Officer to sign off that these special conditions
Institute Of Architects) .
have been met before the grant can be paid.
Surfing Queensland Immerse SUP & Paddle Festival - Delivery of a
9 community 'come & try' paddling and competitive $0.00
Inc. .
stand up paddle festival event.
Total $26,750.00
Page 11 of 118Section 12
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
4 2018-19 COMMUNITY GRANTS PROGRAM FUNDING - COMMUNITY PROJECT
GRANTS (ROUND ONE) - EQUIPMENT
DOCUMENT INFORM AT ION
Author Alison Hamblin, Community Development Manager
Community Services Department
Index ECM/Subject/Community Grants
Attachment 1. 2018/2019 Round One Community Project Grants - EQUIPMENT
EXECUTIVE SUMMARY
Not applicable
RECOMMENDATION
That Council note the report by the Community Development Manager to the Services &
Organisation Committee Meeting dated 12 June 2018 and approve the 2018/2018 Round One
Community Project Grants – Equipment provided at Attachment 1 to the report.
REPORT
Purpose
The purpose of this report is for Council to consider and endorse the first round of 2018/2019
Community Project Grants for Equipment as provided at Attachment 1 of this report.
Refer to report titled “2018-2019 Community Grants Program Funding – Community Projects
Grants (Round One) and Three Year agreements – Overview” presented to the Services and
Organisational Committee Meeting dated 12 June 2018, for background and implementation
information.
Departments/Sections Consulted:
Chief Executive Officer X Community Services X Corporate Services
Executive Officer X Director Director
Executive Support X Community Development X Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws X Property
Waste & Environmental Health Revenue Services
X Executive Services X Environment & Sustainable Development Infrastructure Services
Director Director Director
X Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture X Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 12 of 118
Section 13
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Page 13 of 118
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Attachment 1. 2018/2019 Round One Community Project Grants - EQUIPMENT
Applicant Project Description Special Conditions Funding
Pomona District Meals |Replace an Air Exchange Conditioner in Pd $0.00
on Wheels Inc. kitchen and in the office. ,
. Purchase Large Mower - Purchase a
eonening Coast Sports mower suitable to maintaining Teewah $7,500.00
, Airfield.
The Noosa Croquet Upgrade Sporting Equipment - Purchase
of specialised hoops and clips for use in $0.00
Club Inc. .
playing croquet.
Total $7,500.00
Page 13 of 118Section 14
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
5 2018-19 COMMUNITY GRANTS PROGRAM FUNDING - COMMUNITY PROJECT
GRANTS (ROUND ONE) - INFRASTRUCTURE
DOCUMENT INFORM AT ION
Author Alison Hamblin, Community Development Manager
Community Services Department
Index ECM/Subject/Community Grants
Attachment 1. 2018/2019 Round One Community Project Grants -
INFRASTRUCTURE
EXECUTIVE SUMMARY
Not applicable
RECOMMENDATION
That Council note the report by the Community Development Manager to the Services &
Organisation Committee Meeting dated 12 June 2018 and approve the 2018/2019 Round One
Community Project Grants – Infrastructure as provided in Attachment 1 to the report.
REPORT
Purpose
The purpose of this report is for Council to consider and endorse the first round of 2018/2019
Community Project Grants for Infrastructure as provided at Attachment 1 of this report.
Refer to report titled “2018-2019 Community Grants Program Funding – Community Projects
Grants (Round One) and Three Year agreements – Overview” presented to the Services and
Organisational Committee Meeting dated 12 June 2018, for background and implementation
information.
Departments/Sections Consulted:
Chief Executive Officer X Community Services X Corporate Services
Executive Officer X Director Director
Executive Support X Community Development X Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws X Property
Waste & Environmental Health Revenue Services
X Executive Services X Environment & Sustainable Development Infrastructure Services
Director Director Director
X Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture X Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 14 of 118
Section 15
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Page 15 of 118
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Attachment 1. 2018/2019 Round One Community Project Grants - INFRASTRUCTURE
Applicant Project Description Special Conditions Funding
Upgrade Den Building - Install insect proof
PE . é P . Funding is conditional on the submission of a written quotation for
. screens to windows and doors and roller blinds . .
Lions Club of Cooroy . . — the Insect Screens on Supplier Letterhead. The Community
to all windows in the building. Install : : . a $3,000.00
Pomona Inc. . Development is to sign off that these Special Conditions have been
weatherproof floorcovering to the deck and .
. met before the grant can be paid.
stairs for safety reasons.
Noosa District Rugb Field Fence - Install new black 1200mm high Funding is conditional on obtaining a third written quotation.
Bey fence around field 1 to protect both the The Sport and Recreation Officer to sign off that these special $5,000.00
League Football Club Inc. _. .
spectators and the players conditions have been met before the grant can be paid.
oosa Sea Scouts Group Scout Grounds Flood Mitigation and Drainage -
N t
(auspice by The Scout .
. Implementation of a water management $5,000.00
Assoc. of Australia Qld strategy for the site
Branch Inc.) By
Tennis court roof cover - Contribution to the
Noosa Tennis Club Inc. construction of the weatherproof roof over two $0.00
tennis courts.
Peregian Tennis Club Inc. |Overhaul of large upstairs area of clubhouse $0.00
Funding is conditional on obtaining approvals from owner and
Pomona & District Upgrade Office, Lawson Shed and Gazebo provision of current Public Liability Certificate. The Community $7,769.00
Community House Inc. Development is to sign off that these Special Conditions have been
met before the grant can be paid.
St Vincent de Paul Sun-Safe, Good Works - Purchase and install a
. shade sail at the rear of Vinnies Noosaville to $2,500.00
Society Queensland . .
provide protection from the sun for volunteers.
Page 15 of 118Section 16
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Page 16 of 118
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Funding is conditional on:
- Obtaining Land owners consent through Council's Property Team.
Tewantin Noosa Pony Construct new amenities block - Obtaining building approval, and _ $20,000.00
Club Inc. - Provision of current Public Liability Certificate.
The Sport and Recreation Officer is to sign off that these special
conditions have been met before the grant can be paid.
Funding is conditional on obtaining building approval and LED
Tewantin Tennis Club Inc. Night lighting - Upgrade of lighting to four tennis |lighting being installed. The Sport and Recreation Officer is to sign $20,000.00
courts off that these special conditions have been met before the grant can
be paid.
Total $63,269.00
Page 16 of 118Section 17
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
6 2018-19 COMMUNITY GRANTS PROGRAM FUNDING - THREE YEAR SPORTS FIELD
MAINTENANCE AGREEMENTS
DOCUMENT INFORM AT ION
Author Alison Hamblin, Community Development Manager
Community Services Department
Index ECM/Subject/Community Grants
Attachment 1. Three Year Sports Field Maintenance agreements (1 July 2018 – 30
June 2021)
EXECUTIVE SUMMARY
Not applicable
RECOMMENDATION
That Council note the report by the Community Development Manager to the Services &
Organisation Committee Meeting dated 12 June 2018 and approve the three year Sports Field
Maintenance agreements as provided in Attachment 1 to the report.
REPORT
Purpose
The purpose of this report is for Council to consider and endorse the three year Sports Field
Maintenance agreements as provided at Attachment 1 to this report.
Refer to report titled “2018-2019 Community Grants Program Funding – Community Projects
Grants (Round One) and Three Year agreements – Overview” presented to the Services and
Organisational Committee Meeting dated 12 June 2018, for background and implementation
information.
Departments/Sections Consulted:
Chief Executive Officer X Community Services X Corporate Services
Executive Officer X Director Director
Executive Support X Community Development X Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws X Property
Waste & Environmental Health Revenue Services
X Executive Services X Environment & Sustainable Development Infrastructure Services
Director Director Director
X Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture X Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 17 of 118
Section 18
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Attachment 1
Page 18 of 118
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Attachment 1
Three Year Sports Field Maintenance Agreements (1 July 2018 - 30 June 2021)
pennans — siis
Organisation Name Recommended
Funding Amount
Total $167,752.83
Page 18 of 118Section 19
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
7 2018-19 COMMUNITY GRANTS PROGRAM FUNDING - THREE YEAR ALLIANCE
AGREEMENT WITH NOOSA COMMUNITY TRAINING CENTRE INC
DOCUMENT INFORM AT ION
Author Alison Hamblin, Community Development Manager
Community Services Department
Index ECM/Subject/Community Grants
Attachments 1. Three Year Alliance Agreement (1 July 2018 - 30 June 2021)
EXECUTIVE SUMMARY
Not Applicable.
RECOMMENDATION
That Council note the report by the Community Development Manager to the Services &
Organisation Committee Meeting dated 12 June 2018 and approve three year Alliance funding to
Noosa Community Training Centre Inc as provided in Attachment 1 to the report.
REPORT
Purpose
The purpose of this report is for Council to consider and endorse three year Alliance funding to
Noosa Community Training Centre Inc (NCTC) as provided at Attachment 1 of this report.
Background
As part of this round of Community Grants funding Noosa Community Training Centre
Incorporated was invited to apply for a three Year Community Alliance Agreement.
The invitation resulted from the Council decision of 15 February 2018 that requested the CEO to
explore ways in which Council can support NCTC to deliver their local training programs in the
absence of revenue from the Briteside Tip Shop and report back to Council.
Provision of this 3-year Alliance funding will help ensure the long term sustainability of the
organisation and allow it to continue to provide training programs for long term unemployed
people within the Noosa Community.
For further background on Community Alliance Grants refer to the Report titled “2018-2019
Community Grants Program Funding – Community Projects Grants (Round One) and Three Year
agreements – Overview” presented to the Services and Organisational Committee Meeting dated
12 June 2018.
Previous Council Consideration
Ordinary Meeting 15 February 2017 Item 3 Page 11
That Council note the report by the Manager Waste and Environmental Health to the Services
and Organisation Committee Meeting dated 6 February 2018 regarding a new licence for
operation of the Reusable Goods Recycling and Sales Facility at the Resource Recovery Facility,
Eumundi Road, Doonan and:
Page 19 of 118
Section 20
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
A. Award a licence for a period of 7 years (plus three licence extensions of one year each at
Councils discretion) to Resource Recovery Australia;
B. The licence commencement date to be prior to 1 July 2018 as determined by the CEO;
C. Authorise the CEO to extend the current licence for Noosa Community Training Centre to
operate the site until a transfer of licence to RRA can be smoothly achieved;
D. Offer to purchase the existing Noosa Surf Club building and the small storage shed on site
from Noosa Community Training Centre for an agreed market valuation;
E. Require an undertaking from the successful tenderer in accordance with their proposal to
offer employment to existing Briteside staff where staff met the relevant employment
criteria;
F. Request the CEO to explore ways in which Council can support NCTC to deliver their local
training programs in the absence of revenue from the Briteside Tip Shop and report back to
Council.
Finance and Risk
Staff are recommending a $15,000 annual Community Alliance grant for the next three years to
Noosa Community Training Centre Incorporated.
Consultation
External Consultation - Community & Stakeholder
Noosa Community Training Centre Inc
Internal Consultation
This report has been developed in consultation with staff across Council including
representatives from the following areas:
CEO
Director Community Development
Waste and Environmental Health
Financial Services
Environment and Sustainable Development
Departments/Sections Consulted:
x Chief Executive Officer x Community Services x Corporate Services
Executive Officer x Director Director
Executive Support x Community Development x Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
x Waste & Environmental Health Revenue Services
Executive Services x Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture x Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 20 of 118
Section 21
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Attachment 1. Three Year Alliance Agreements (1 July 2018 — 30 June 2021)
. Panel recommended funding
Applicant
amount
Noosa Community Training Centre Incorporated $15,000.00
Total $15,000.00
Page 21 of 118Section 22
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
8 2018-19 COMMUNITY GRANTS PROGRAM FUNDING - THREE YEAR MANAGEMENT
AND MAINTENANCE - HALLS AND CENTRES AGREEMENTS
DOCUMENT INFORM AT ION
Author Alison Hamblin, Community Development Manager
Community Services Department
Index ECM/Subject/Community Grants
Attachment 1. Three Year Management and Maintenance - Halls and Centres
Agreements (1 July 2018 - 30 June 2021)
EXECUTIVE SUMMARY
Not applicable
RECOMMENDATION
That Council note the report by the Community Development Manager to the Services &
Organisation Committee Meeting dated 12 June 2018 and approve the three year Management
and Maintenance – Halls and Centres agreements as provided in Attachment 1 to the report.
REPORT
Purpose
The purpose of this report is for Council to consider and endorse the three year Management and
Maintenance – Halls and Centres agreements as provided at Attachment 1 of this report.
Refer to report titled “2018-2019 Community Grants Program Funding – Community Projects
Grants (Round One) and Three Year agreements – Overview” presented to the Services and
Organisational Committee Meeting dated 12 June 2018, for background and implementation
information.
Departments/Sections Consulted:
Chief Executive Officer X Community Services X Corporate Services
Executive Officer X Director Director
Executive Support X Community Development X Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws X Property
Waste & Environmental Health Revenue Services
X Executive Services X Environment & Sustainable Development Infrastructure Services
Director Director Director
X Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture X Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 22 of 118
Section 23
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Attachment 1
Page 23 of 118
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Attachment 1
Three Year Maintenance and Management - Halls and Centres Agreeements (1
July 2018 - 30 June 2021)
_, Panel Recommended
Organisation Name .
Funding Amount
Cooran Memorial School of Arts Inc. $7,396.09
Cooroy Memorial Hall 12,364.35
Federal Memorial Hall Inc. $5,060.04
Kin Kin Community Group Inc. $6,136.04
Peregian Beach Community House Inc. $9,390.51
Pomona & District Community House Inc. $17,567.40
Pomona Memorial School of Arts Inc. $12,565.92
Ridgewood Community Hall Assoc. Inc. $4,409.36
Tait Duke Cottage (The Rotary Club of Noosa Heads) $2,575.56
Tinbeerwah Hall Incorporated $3,126.74
Total $80,592.02
Page 23 of 118Section 24
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
9 REGIONAL ARTS DEVELOPMENT FUND - GRANT RECOMMENDATIONS - 2018/19
DOCUMENT INFORM AT ION
Author Community Development Manager, Alison Hamblin
Community Services Department
Index ECM/Subject/RADF 2018/19
Attachments 1. RADF Recommendations for Funding
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Community Development Manager to the Services &
Organisation Committee Meeting dated 12 June 2018 and approve the Regional Arts
Development Fund recommendations for 2018/19, as outlined in Attachment 1 to the report.
REPORT
The Regional Arts Development Fund (RADF) supports cultural activity through the professional
development and employment of arts and cultural workers in regional Queensland. RADF is a
partnership between State Government, through Arts Queensland and Noosa Council.
The current RADF Committee is made up of one Councillor, four external professional arts
industry representatives and Council officers in supporting roles. The current RADF Committee
members are Jane Rivers, Rosie Lloyd-Giblett, Ulrike Sturm, and Janet Brimson and Councillor
Jess Glasgow (Chair).
This report covers the RADF grant round for 2017/18 which closed on 12 April 2018.
Promotion
Promotion of this RADF grant round included media releases to newspapers, promotions to our
arts database and social media (Facebook). All relevant information and support documentation
was posted on the Council website. An arts funding information session was held at The J in
February 2018.
Support to applicants was provided by the Arts and Culture Development Officer, Community
Development Officer and Grants Officer. Staff attended face-to-face meetings with individual
applicants and responded to telephone enquiries and emails. As per the Community Grants
Policy, all RADF applicants were required to speak to a grants officer to discuss their project and
get support through the application process.
Assessment
RADF applications were assessed and scored against the following RADF assessment criteria:
1. Will the project develop the paid artist’s professional life?
2. Will the project benefit the community, both directly and indirectly?
3. Is the project well planned and achievable?
4. Will the project increase the sustainably of quality and diverse creative communities?
RADF also has two priority areas in 2018-19: Arts Outside and Arts + Environment. Seven
applications addressed one or both of these priority areas.
A total of 14 applications requesting $103,943.20 were received and assessed by the RADF
committee.
In accordance with RADF Guidelines, committee members are required to declare any conflicts
of interest and once declared the committee member is not involved in related deliberations. In
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Section 25
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
this round, Jane Rivers declared a conflict of interest for the Noosa Arts Theatre application and
Ulrike Sturm declared a perceived conflict of interest for the Ceramics of Excellence application.
The RADF Committee recommended eight applications totalling $24,947 for funding. The
projects recommended for funding are excellent in quality and diversity, and will employ quality
artists and arts workers who will engage in valuable arts and cultural activities across the region.
RADF funding notification
Upon Council endorsement of this report, successful applicants will be notified by email, including
a letter of acceptance for signature by the applicant.
Unsuccessful applicants who do not meet the grant criteria or who are not funded due to lack of
available funds will be advised in writing. The assessment panel provides feedback on areas of
the project or application that may be modified or improved.
Previous Council Consideration
Since 2014, Noosa Council has had a partnership with Arts Queensland. As part of this
partnership, Noosa Council is able to offer grants to artists and arts organisations within the
Noosa Shire. These are assessed by the RADF committee and approved by Council each year.
Finance
RADF is a partnership between State Government, through Arts Queensland and Noosa Council.
Council has a funding agreement that runs from October 2017 to October 2018 with Arts
Queensland.
Risks and Opportunities
There are no risk implications.
Consultation
External Consultation - Community & Stakeholder
The RADF Committee
Arts Development Officer, Art Queensland
Internal Consultation
Councillor Jess Glasgow– RADF Committee Chairperson
Director Community Services
Libraries and Galleries Manager
Community Development Officer – Arts and Culture
Grants Officer, Community Development
Management Accountant
Departments/Sections Consulted:
Chief Executive Officer x Community Services x Corporate Services
Executive Officer x Director Director
Executive Support x Community Development x Financial Services
Community Facilities ICT
x Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 25 of 118
Section 26
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Attachment 1
Page 26 of 118
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
RADF Round 9 (Feb-Apr 2018) Attachment 1
Applicant Brief Description Art form of project |Special conditions of the funding. vane reccinnended
funding amount
Publication of 'A Life Worth Stealing’ Women's Fiction Manuscript - To
Ms Louise Guy bring a fiction manuscript to publication, i.e. Developmental editing, copy Writing
editing, proof-reading, cover design and book formatting are required.
Mr James Stuchbery- |Produce and Distribute Single/Music Video - To professionally record, film Music, Visual Art $5,000
Davis and release a single. Employ publicist to market / distribute single.
Need to provide evidence of partnership with youth
(schools etc.), budget and project plan to be
Noosa Junction Assoc Boring Walls and Lanes with Art - Creating public art on 4 blank walls in Community Arts and |resubmitted to reflect reduced funding. Council
Inc “|Junction laneways, walls and public spaces that attracts people, highlights Cultural Development, |staff and property owners to approve location of $6,000
. the arts, expands social activation and discourages antisocial behaviour. Visual Art artwork and consultation with the design of the
artwork to be undertaken with the Noosa Council
Gallery Director.
Max : Melbourne - Maxine Stibbe’s solo exhibition December 2018 Melbourne |Community Arts,
Ms Maxine Stibbe creating professional development, increasing national profile, representing Development, Multi-
regional emerging female arts and practice. arts, Visual Art
A Vaudeville Affair @ The Majestic - The Majestic Theatre (Pomona)
Pomona Arts Inc presents ‘a vaudeville affair’ with the Doo Wop Dolls and others. This show is |Dance, Multi-arts, $3,000
. a celebration of love and creative inspiration: A fun filled night of many and Music ,
varied sensational performances.
(auepieed by Nova. Take an Element - Seeing the possibilities - A quilt design workshop and
P Y Trunk Show with Margaret Sampson-George will be held at Wallace House on |Craft, Design $1,700
Arts and Crafts Assoc. :
17-18 April 2019
Inc.)
Noosa and District Wild Weaving - Motoyuki artistically replicates a woven Australian Wild Nest Community Arts and
Landcare Group Inc and Kilagi creates weaving PNG style Commal Devekipmens,
, . Visual Art, Craft
Page 26 of 118Section 27
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
= - = as P 5 a _ Panel recommended
Applicant Brief Description Art form of project |Special conditions of the funding. funding amount
Wolf Lullaby - A group of young creatives mentored by two theatre
professionals in the creation of a performance of Hilary Bell’s play Wolf Community Arts and
Mrs Tania Nash Lullaby. The setting is Tait Duke Cottage and performance includes original Cultural Development,
soundscape, projected imagery and lighting designed to compliment the Multi-arts, Theatre
eeriness that surrounds Halloween.
Noosa Orchestra combines with Noosa Alive! and a professional pianist
Noosa Orchestra Simon Tedeschi for a spectacular concert including young emerging $2,107
musicians.
Tim Christensen Workshop and Residency - To host USA sgraffito artist, .
: ; : : 2 ; Community Arts and
Ceramic Centre For Tim Christensen, for one week showcase residency in Cooroy in the Noosa
. : : . Cultural Development, $1,600
Excellence Inc. Shire and to present one weekend of intensive workshops in Cooroy, open to Visual Art
the wider ceramic arts community.
Joanne - Produce a short film, showcasing Noosa, the region and talent from Multi-arts. Writin
Mrs Rachel Forsyth the Noosa and the Sunshine Coast, invigorating the film and TV industry and ; 9,
: : : “se Other
promoting our region through the short film festival circuit.
er : sy cas 5s Community Arts and
Noosa Arts Theatre Cosi Lignting - Design and rig lighting, conduct training and a workshop for Cultural Development, |ABN for lighting professional $3,000
Inc. Noosa Arts’ production of Cosi in September 2018. Design
Hildegard Multimedia Project - Multimedia works (voice, psaltery, language, Music. Visual Art Resubmit budget and demonstrate community
Dr Amanda Cole translation, images — still and moving) to exhibit in Tree Project (Noosa or , benefit by explaining how the project will extend $2,540
; Writing sess
Regional Gallery) and beyond. beyond the exhibition.
Mr Timothy Stainlay Surf on Mars “A look at the everyday conditions of the working class in Visual Art Olfier
coastal-suburbia, Australia.
Total $24,947.00
Page 27 of 118Section 28
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
10 COMMONWEALTH HOME SUPPORT PROGRAMME 2-YEAR FUNDING ACCEPTANCE
DOCUMENT INFORM AT ION
Author Noosa Community Support Coordinator, Greg Tucker
Community Services Department
Index ECM/ Subject/ 1.05 Community Support Management
Attachments Nil.
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Noosa Community Support (NCS) Coordinator to the
Services & Organisation Committee meeting dated 12 June 2018 regarding the Commonwealth
Government’s provision of 2-year funding from July 1 2018 to 30 June 2020, which will allow
NCS to continue to deliver Commonwealth Home Support Programme (CHSP) activities.
REPORT
NCS provides services to aged and frail members of the Noosa community, delivering over
40,000 services each year. These services are funded by the Commonwealth and State
Governments and have been delivered by Noosa Council for over 20 years. The services include
the following activities:
Domestic assistance Counselling / support, information and
Social support advocacy
Allied health and therapy services Carer support
Personal care Goods and assistive technology
Centre-based day care Transport
In-home respite care Home maintenance
Case management Home modifications
Over 70% of total funding for NCS comes from the Commonwealth Government via its
Commonwealth Home Support Programme (CHSP) grant. Council is grateful for the significant
financial support it receives from the Commonwealth Government via CHSP funding.
The new 2-year CHSP funding grant runs from 1 July 2018 to 30 June 2020 and totals
$3,816,728 across this period. This will allow Council, via NCS, to continue to provide the full
range of services previously delivered to the community.
The CHSP model has a strong focus on client wellness and re-ablement and the provision of
services facilitating this allows for the ongoing strengthening of the local community.
Despite signals that at some point the CHSP funding will shift towards a consumer directed care
(CDC) funding model, the nature of the funding through to June 2020 remains largely
unchanged.
The NCS management team will continue to monitor the funding landscape closely and will be
proactive in their approach to ensuring NCS is well prepared for any future changes.
Previous Council Consideration
Nil.
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Finance
The grant provides $3,816,728 of revenue across a 2-year period from 1 July 2018 to 30 June
2020. A breakdown of the various funding streams is outlined below:
Activity 2018/19 2019/20 Total
Goods Equipment and Assistive Technology $5,065 $5,065 $10,129
Care Relationships and Carer Support $62,532 $62,532 $125,064
Domestic Assistance $189,195 $189,195 $378,390
Social Support (Centre-based Day Care) $896,823 $896,823 $1,793,645
Allied Health and Therapy Services $66,902 $66,902 $133,803
Home Maintenance $378,944 $378,944 $757,887
Home Modifications $52,903 $52,903 $105,806
Social Support - Individual $134,390 $134,390 $268,780
Personal Care $38,951 $38,951 $77,901
Transport $82,662 $82,662 $165,323
$1,908,364 $1,908,364 $3,816,728
Risks & Opportunities
There is no increase in operational risk above that of previous funding periods. NCS is fully
funded by Commonwealth and State grants and therefore the financial risk to Council in
undertaking this service is minimal.
A possible change in funding models beyond 2020 presents both risk and opportunity to Council.
Performing poorly in a more competitive CDC market may result in a financial cost to the
organisation. Conversely, performing strongly in such a market may be financially rewarding.
Management will continue to do all it can to ensure that the second of these options is more
likely.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Departments/Sections Consulted:
x Chief Executive Officer x Community Services x Corporate Services
x Executive Officer x Director x Director
Executive Support Community Development x Financial Services
x Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 29 of 118
Section 30
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
11 REVISED HERITAGE LEVY POLICY AND DRAFT HERITAGE LEVY POLICY
GUIDELINE
DOCUMENT INFORM AT ION
Author Libraries & Galleries Manager, Kerri Contini
Community Services Department
Index ECM/Subject/Revenue Management/47.01 - Heritage Levy
Attachments 1. Revised Heritage Levy Policy – Draft
2. Heritage Levy Policy Guideline - Draft
3. Heritage Levy Policy – Current (showing proposed changes)
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Libraries & Galleries Manager to the Services & Organisation
Committee Meeting dated 12 June 2018 and:
A. Repeal the current Heritage Levy Policy and adopt the revised Heritage Levy Policy
provided at Attachment 2 to the Report;
B. Approve the Heritage Levy Policy Guideline provided at Attachment 3 to the Report; and
C. Request the Chief Executive Officer to appoint suitable representatives to the vacant
positions on the Heritage Reference Group.
REPORT
The purpose of this report is to present a revised Heritage Levy Policy and proposed Heritage
Levy Policy Guideline for Council’s consideration.
1. Background
Council charges ratepayers an annual Heritage Levy. The purpose of the Heritage Levy (“the
Levy”) is to raise funds to preserve and promote the history and cultural heritage of Noosa Shire.
The head of power for the Levy comes from Section 94 of the Local Government Act 2009 that
gives Council the ability to impose a separate charge on all rateable land in the shire.
Council adopted a Heritage Levy Policy on 16 June 2016 to replace the policy that Noosa
Council inherited from the Sunshine Coast Regional Council following de amalgamation. The
Noosa Heritage Levy policy outlines the heritage and administrative principles that will provide
direction for the allocation of Heritage Levy funds by Council.
The current policy has been revised following an evaluation of the practical implementation of the
Policy over the past two years and a policy guideline developed to provide direction to Council
officers regarding expenditure and activities under the Levy program.
2. Revised Heritage Levy Policy
The Heritage Levy Policy has been reviewed taking into consideration feedback from key
stakeholders including Council officers and the Noosa Heritage Reference Group. The revised
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Section 31
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
policy improves the practical application of the policy and takes into account emerging local
heritage priorities.
The main changes include:
Revising the wording of the expenditure categories to provide greater clarity
Providing allowance for use of the Heritage Levy funds to assist the employment of a
suitably qualified Heritage Coordinator
Expanding the membership of the Reference Group to provide more diversity and expertise
Updating the relevant referenced legislation
Transferring the operational details to the proposed Heritage Levy Guideline
Under the revised Policy, the allocation of Levy revenue will be applied to the following four
categories:
1. Heritage Assets: the preservation of Council-owned Built Heritage infrastructure, sites or
collections and the acquisition of heritage assets by Council.
2. Heritage Projects: to fund heritage projects and initiatives by Council or in partnership with
the community.
3. Heritage Coordination and Advice: to undertake routine heritage coordination and engage
heritage professionals, architects, advisors or consultants as required.
4. Heritage Sector Sustainability: to undertake activities which assist or support the ongoing
sustainability and development of local organisations with a focus on heritage.
3. Proposed Heritage Levy Policy Guideline
The purpose of the Heritage Levy Policy Guideline is to provide comprehensive detail on the
practical application of the Heritage Levy Policy and provide direction and clarity to Council
officers regarding expenditure, activities and responsibilities under the Levy program.
The Guideline applies to all programs, activities or incentives that are directly or indirectly funded
or supported, wholly or partly, by the Heritage Levy. The Guideline does not apply to other
Heritage related activities or services undertaken by Council that are not funded by the Heritage
Levy.
4. Heritage Reference Group
The revised Policy recommends expanding the positions of the Reference Group to include two
additional members with professional heritage expertise who are currently working in the heritage
field. This recommendation is endorsed by the current Reference Group and seen as a positive
move to enhance the currency and diversity of knowledge and skills within the group.
In addition, there are currently two unfilled positions on the Heritage Reference Group due to a
recent resignation and the Queensland Government position remaining unfilled.
It is proposed to call for nominations to fill the new and vacant positions early in the new financial
year.
Previous Council Consideration
Ordinary Meeting Minutes, 16 June 2016, Item 3, Page 5
That Council note the report by the Director Community Services to the Services & Organisation
Committee Meeting dated 7 June 2016 and:
A. Rescind the existing Heritage Levy Policy that transferred to Noosa Council from the
Sunshine Coast Regional Council under the Local Government (De-amalgamation
Implementation) Regulation 2013;
B. Adopt the Heritage Levy Policy provided at Attachment 1 to the Report; and
C. Appoint Cr Glasgow to the proposed Noosa Heritage Reference Group.
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Finance
The Heritage Levy is currently raised at $10 per rateable property per year.
The amount of the Heritage Levy is considered as part of the annual budget process and
collected through the rates process. Unspent levy funds from any specific year are recognised as
restricted cash within Council's financial statements to be expended in future years.
The allocation of the Heritage Levy expenditure is determined on a year by year basis as part of
the annual budget process. The proportion of funds allocated to each of the four Heritage Levy
categories will take into consideration the recommended parameters of expenditure within the
Heritage Levy Guideline:
A minimum of 50% of the annual collected Heritage Levy will be used or reserved for the
preservation or acquisition of heritage infrastructure and assets under Category 1.
A maximum of 30% of the annual collected Heritage Levy will be used or reserved for
Heritage Projects under Category 2.
20% of the annual collected Heritage Levy will be used for ongoing activities and tasks in
Categories 3 and 4 of the Heritage Levy Policy, including an allocation towards the
employment of Council’s Heritage Coordinator. These funds will be allocated by the
Heritage Coordinator according to annual priorities and needs.
Risks & Opportunities
The revised Policy and proposed Guideline increases alignment with emerging and future
priorities and improves clarity on the practical application of the Levy Policy.
Consultation
External Consultation - Community & Stakeholder
Noosa Heritage Reference Group
Internal Consultation
Departments/Sections Consulted:
X Chief Executive Officer X Community Services X Corporate Services
Executive Officer X Director X Director
Executive Support Community Development X Financial Services
Community Facilities ICT
X Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
X Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
X Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 32 of 118
Section 33
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Attachment 1
Page 33 of 118
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Attachment 1
| ¢ » | NOOSA Council Policy
@ | COUNCIL HERITAGE LEVY POLICY
Corporate Plan Reference: Looking after community assets
Endorsed by Council: 21 June 2018
Policy Author: Manager, Libraries & Galleries
POLICY PURPOSE
The purpose of the Heritage Levy (“the Levy’) is to raise funds to preserve and promote the history and
heritage of Noosa Shire. This policy outlines the heritage and administrative principles that will provide
direction for the allocation of Heritage Levy funds by Council.
The head of power for the Levy comes from Section 94 of the Local Government Act 2009 that gives
Council the ability to impose a separate charge on all rateable land in the shire. In doing so, Council
can only use funds raised via a separate charge for the specific purpose identified in the Revenue
Statement adopted each year as part of Council’s annual budget process. In that context, this policy
provides guidance and further details about how the Council will manage the Levy and its
implementation.
Key aims of the Levy are to:
e preserve and protect the tangible and intangible history and cultural heritage of the Shire,
including Indigenous heritage;
e implement heritage programs and projects across the Shire;
e identify, document, and record the history and cultural heritage of the Shire including its oral
history, social history, built heritage, natural heritage, landscape heritage, and historical
collections;
e increase community awareness of and access to Noosa’s heritage;
e establish and foster partnerships that have the capacity to enhance the preservation of heritage
facilities and resources; and
e promote heritage values and strategies across the Shire.
POLICY SCOPE
This policy applies to all programs, activities or incentives that are directly or indirectly funded or
supported, wholly or partly, by the Levy. Council will review the amount of the Levy each year as part
of the preparation of the annual budget and adoption of the annual revenue statement. The Levy is
supported by a Heritage Levy Guideline to guide staff in operational matters relating to the
implementation of the Heritage Levy Policy.
Page 1 of 4
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HERITAGE LEVY POLICY
POLICY STATEMENT
Revenue from the Levy will be expended on a range of priorities and projects which meet the aims of
the Levy and support the priorities outlined in the Noosa Cultural Plan 2018-2023 with advice from
relevant stakeholders, including the Heritage Reference Group.
It is the responsibility of Council to determine the amount of the Levy each year as part of the budget
process and to determine the projects which will be funded from the Levy.
The allocation of Levy revenue will be applied to the following four categories:
1. Heritage Assets: the preservation of Council-owned Built Heritage infrastructure, sites or
collections and the acquisition of heritage assets by Council.
2. Heritage Projects: to fund heritage projects and initiatives‘by Council or in partnership with the
community.
3. Heritage Coordination and Advice: to undertake routine heritage coordination and engage
heritage professionals, architects, advisors or consultants as required.
4. Heritage Sector Sustainability: to undertake activities which assist or support the ongoing
sustainability and development of local organisations with a focus on heritage.
USE OF LEVY REVENUE
e Financial management of Levy revenue must be in.accordance with relevant legislation and
Council policies, including Council's Revenue Policy.
e All revenue including any revenue raised.through approved Levy business activities is to be
accounted for separately from Council’s general revenue and shall not at any time be available
for expenditure as general revenue.
e Unspent levy funds from any specific year will be recognised as restricted cash within Council's
financial statements to be expended in future years.
e The apportionment of Heritage Levy funds across the four categories outlined above will be
subject to Council’s annual budget process and, program priorities.
e The-Levy canbe used for leveraging grants and partnership opportunities from the state and
federal governments and other agencies, provided there is no impediment to achieving the
agreed outcomes of Levy funding.
e Any major acquisitions under Category 1 will be subject to a separate business case and the
conditions outlined in the Heritage Levy Guidelines.
HERITAGE LEVY GUIDELINES
Specific provisions for implementing the Heritage Levy Policy including comprehensive details
regarding expenditure of the Levy are contained in the Heritage Levy Policy Guideline.
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NOOSA HERITAGE REFERENCE GROUP
A Noosa Heritage Reference Group will be formed to provide input and advice to Council on heritage
related matters. The Reference Group will consist of:
e One Councillor appointed by Council (Chairperson)
e 3x Community Representatives
e 1x Representative of Traditional Owners
e 1x Architect or town planner with significant heritage experience
e 1x Representative of the Department of Environment and Heritage
e 2x Representatives with professional heritage expertise currently working in the heritage field
e 2x Council Staff appointed by Council.
Council's Heritage Coordinator will coordinate the activities of the group and the meetings and provide
administrative functions for the group.
The Reference Group will:
1. Attend scheduled meetings of the Noosa Heritage Reference Group
2. Provide input and suggestions regarding heritage priorities and potential heritage projects in the
Noosa Council area.
3. Assist in identifying opportunities for partnerships that will enhance cultural heritage activities in
the Noosa Council area
4. Provide expert or professional advice on particular aspects of cultural heritage or on specific
projects in line with the Reference Group member's individual qualifications and experience.
The Reference group will be an advisory body withoutidecision-making capacity and will operate in
accordance with the Heritage Reference Group Terms of Reference.
DEFINITIONS
Built heritage: Buildings or structures and their environments valued by a community because of their
historic, scientificyaesthetic, social or architectural significance to that community and which, because
of their heritage significance, may appear on the Register of the National Estate, the register of the
National Trust of Australia, and/or state, territory or local government heritage registers or studies.
Cultural heritage: The legacy of physical (tangible) artefacts and intangible attributes of a group or
society that is inherited from past generations) maintained in the present, and bestowed for the benefit
of future generations. It presents evidence of past human activity and associations and includes places,
objects, customs, traditions and artistic expression.
Culture: The identity and values that a community develops over time which defines them as a
distinctive group and which are to be remembered, celebrated and preserved for future generations.
Heritage Sector: The collective of individuals and organisations which conduct heritage activities or
provide heritage services. This includes professions such as historians, archaeologists, archivists,
conservators, librarians, curators and educators and organisations such as museums, libraries,
archives and historical societies.
Indigenous: Persons of Aboriginal or Torres Strait Islander descent who identify as an Aboriginal or
Torres Strait Islander and who are accepted as such by the community in which they live.
Intangible cultural heritage: The customs, languages, beliefs, oral traditions, knowledge, rituals,
skills, stories and histories associated with a particular community and place that are created over time
and transmitted (generally orally) from generation to generation within the community and which
contribute to a sense of a community identity and continuity.
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Landscape heritage: The cultural landscapes and sites which demonstrate natural significance such
as physical, biological or geological formations, precisely delineated areas that constitute habitat of
indigenous species of plants or animals, or other natural sites of significance from the point of view of
science, conservation or natural beauty.
Natural heritage: Areas used for outdoor recreation such as national or state parks or reserves, and
other natural areas on the Register of the National Estate or similar state or territory registers.
Tangible cultural heritage: The physical artefacts that can be movable, such as paintings, sculptures,
coins, manuscripts or immovable, such as monuments, buildings, and archaeological sites.
RELEVANT REFERENCES
Aboriginal and Torres Strait Islander Heritage Protection Act 1984
Aboriginal Cultural Heritage Act 2003
Australian Heritage Council Act 2003
Australia ICOMOS Charter for Places of Cultural Significance, The Burra Charter, 2013 (Burra Charter)
Australian Natural Heritage Charter, Second edition
Environment Protection and Biodiversity Conservation Act 1999
Environmental Protection Act 1994
Local Government Act 2009
National Trust of Queensland Act 1963
Noosa Cultural Plan 2018-2023 (draft)
Noosa Design Principles (2015)
The Noosa Plan (16 September 2013)
Planning Act 2016
Queensland Heritage Act (1992)
Queensland Planning Provisions.version 4.0 January 2016
Register of National Estate (non-statutory archive)
South East Queensland Regional Plan 2017 (Shaping SEQ)
Torres Strait Islander Cultural Heritage Act 2003
7 rsion / me ason) iggen Changenty/N) Endorsed/ Reviewed by Date
Noosa Council Page 4 of 4
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Attachment 2
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Attachment 2
LO} NOOSA Policy Guideline
me mi Ree eie HERITAGE LEVY POLICY
GUIDELINE
Corporate Plan Reference: Looking after community assets
Endorsed by Chief Executive Officer: <signature> <DD Month, YYYY>
Guideline Owner and Department: Manager, Libraries & Galleries
GUIDELINE PURPOSE
The purpose of the Heritage Levy Guideline is to detail the administration of the Heritage Levy Policy
and provide direction to Council officers regarding,expenditure and activities under the Levy
program.
GUIDELINE SCOPE
This guideline applies to all programs, activities or incentives that are directly or indirectly funded or
supported, wholly or partly, by the Heritage Levy.
This guideline does not apply to other Heritage related activities.or services undertaken by Council
that are not funded by the Heritage Levy.
POLICY GUIDELINE
The Heritage Levy Policy outlines four categories under which the Heritage Levy revenue can be
used to fund heritage relatedinitiatives. This guideline provides further clarification on the eligibility
of proposed activities under each. category:
1. Heritage Assets
Heritage assets includes buildings, structures, sites, collections and artefacts considered to have
heritage value because of their historic, scientific, aesthetic, social or architectural significance to
the Noosa region or. community.
Funds under this category will be applied to the preservation of Council-owned heritage assets or
the acquisition of heritage assets by Council.
A. Heritage Preservation is characterised as major works to preserve, repair or refurbish
Council-owned heritage assets, infrastructure, sites or collections.
Consideration of funding under this category will be on an individual basis and advice will be
taken from relevant experts and stakeholders to determine the merit of using Heritage Levy
funds for preservation purposes. Heritage Levy funding will be prioritised for works that would
not receive funding under another Council program.
Heritage infrastructure proposals may include major renewals, repairs or refurbishments and
major works to ensure the preservation of the structure such as treatment of major pest
damage.
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Built heritage assets do not need to be listed on a Heritage Register in order for Heritage Levy
funding to be used to assist their preservation.
Heritage site proposals may include works to stabilise, rehabilitate or secure heritage sites.
Heritage collection proposals may include major projects to preserve and maintain Council-
owned heritage collections.
Heritage Levy funding should not be used for routine preventative or minor reactive
maintenance.
B. Heritage Acquisitions are characterised as the purchase of a heritage asset by Noosa Council.
The use of the Heritage Levy to acquire a heritage asset by Council shall be considered if:
e The item is considered to be of outstanding heritage significance to the Noosa region or
community;
e The item is at risk of being lost or damaged or removed from the local region; and
e Council is either the most appropriate body or most able body to purchase the item.
Consideration of funding under this category will be on an individual basis and advice will be
taken from relevant experts and stakeholders including the Heritage Reference Group to
determine the merit of using Heritage Levy funds for acquisition purposes.
The acquisition of a heritage building or other major asset by Council will be subject to a separate
business case and consideration by Council, taking into account the following factors:
e Heritage significance of the building or asset;
e Condition of the building or asset;
e Future maintenance requirements;
e Current ownership or tenancy;
e Vulnerability to damage or loss;
e Capacity of the Heritage Levy to fund the purchase;
e Purchase cost and relative value for money;
e Future use and management options.
Heritage Levy funding will generally not be used to acquire heritage buildings or assets which
are being well cared for in private ownership and not considered vulnerable.
Heritage Levy funding will not be granted or gifted to organisations or individuals external to
Council for their purchase of heritage buildings or assets.
2. Heritage Projects
Funds under this category will be applied to Heritage projects and initiatives developed and
implemented by Council or in partnership with the community.
Heritage Projects are generally characterised as short to medium term heritage initiatives that have
a defined purpose or outcome. Heritage Projects may include initiatives such as the production of
exhibitions or events, preservation of heritage items, digitization of records or images and
development of heritage promotion or education materials. Heritage Projects may also be related to
a key historical theme or anniversary e.g. Centenary of World War I.
Heritage Projects will generally be developed by Council’s Heritage Coordinator in consultation with
stakeholders including the Heritage Reference Group. Heritage Projects will be prepared and
submitted as Budget Initiatives and subject to the annual Council budget process. They would
generally only receive funding for one or two years.
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Consideration may be given to projects during a financial year in response to an event that could not
have been anticipated during the budget preparation process e.g. emergent preservation work on a
community heritage building, activity commemorating death of a key local identity, or the digitization
of records at risk of damage or loss.
3. Heritage Coordination and Advice
Funds under this category will be used to assist employing heritage expertise for the coordination of
Heritage activities within Council, undertake routine heritage activities as part of the Heritage
Coordination role and engage external Heritage consultants.
A. Heritage Coordination Funding will be provided under this category to assist Council to employ
a suitably qualified heritage professional in the Heritage Coordinator role.
The Heritage Coordinator will oversight heritage activities within Council, provide expert heritage
advice to Council and the community, develop and implement heritage related projects and
engage heritage consultants.
B. Heritage Activities Funding will be provided under this category to undertake activities that will
be undertaken regularly or continually as part of the Heritage Coordination role to achieve the
aims of the Heritage Levy Policy and Noosa Cultural Plan 2018-2023. Heritage Activities may
include items such as facilitation of the Heritage Reference Group, printing heritage promotion
or education materials, undertaking oral history interviews and processing heritage materials.
C. Heritage Advice Funding will be provided under this category to engage suitably qualified
heritage professionals to provide advice to Council, community organisations, property owners
or developers in relation to heritage matters. Heritage professionals may include heritage
architects, historians, planners, conservators, or similar. Heritage matters may include built
heritage, historical research, preservation and management, specific collection items and
objects or similar.
Consideration of funding under this category will be on an individual basis and application made
to Council's Heritage Coordinator.
Heritage consultancy advice provided to private property owners and developers will be limited
to a single initial consultation only. Consultants will be chosen from Council’s preferred advisors.
4. Heritage Sustainability
Funds under this category will be used to undertake activities which assist or support the ongoing
sustainability and development of the Noosa heritage sector. Sustainability activities funded under
the Heritage Levy may include training to develop heritage related skills, activities that encourage
collaboration and sharing of ideas, support to increase resilience of local organisations with a focus
on heritage.
Prioritisation for funding under this category will be considered with advice taken from relevant
experts and stakeholders including the Heritage Reference Group.
One-off funding in exceptional circumstances may be considered to support the sustainability of a
heritage related organisation. Provision of funding in these circumstances will require a separate
business case and consideration by Council, taking into account the following factors:
e The nature of the circumstances facing the organisation;
e The significance of the organisation to local heritage matters;
e The prospect of the organisation remaining viable; and
e The willingness of the organisation to review its operations.
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ALLOCATION OF ANNUAL HERITAGE LEVY
The precise allocation of the Heritage Levy will be determined on a year by year basis depending on
priorities and the annual budget process. The levy will generally be allocated within the following
parameters:
e A minimum of 50% of the annual collected Heritage Levy will be used or reserved for the
preservation or acquisition of heritage infrastructure and assets under Category 1.
e A maximum of 30% of the annual collected Heritage Levy will be used or reserved for
Heritage Projects under Category 2.
e 20% of the annual collected Heritage Levy will be used for ongoing activities and tasks in
Categories 3 and 4 of the Heritage Levy Policy, including an allocation towards the
employment of Council’s Heritage Coordinator. These funds will be allocated by the Heritage
Coordinator according to annual priorities and needs.
Unspent levy funds from any specific year will be recognised as restricted cash within Council's
financial statements to be expended in future years. These funds will be considered in the
development of the annual budget.
ROLES AND RESPONSIBILITIES
It is the responsibility of Council to determine the amount of the Levy each year as part of the
budget process and to determine the projects which will be funded from the Levy.
It is the responsibility of Council officers to ensure that the Heritage Levy program is:
e Administered transparently and accountably
e Aligned with Council's objectives, goals and priorities
e Communicated effectively to the community
It is the responsibility of the Heritage Coordinator to:
e Coordinate heritage activities and projects within Council
e Provide advice and information on heritage related matters
e Oversight Heritage Levy expenditure throughout the financial year
e Support the preparation of budget submissions
e Develop and implement Heritage Levy funded projects and activities
e Support the Heritage Reference Group
It is the responsibility of the Heritage Reference Group to:
1. Provide input and suggestions regarding heritage priorities and potential heritage projects
in the Noosa Council area.
2. Provide expert or professional advice on particular aspects of cultural heritage or on
specific projects in line with the Reference Group member's individual qualifications and
experience.
3. Assist in identifying opportunities for partnerships that will enhance cultural heritage
activities in the Noosa Council area.
4. Provide feedback from the community regarding heritage matters and projects.
The Reference group will be an advisory body without decision-making capacity and will operate in
accordance with the Heritage Reference Group Terms of Reference.
RELEVANT LEGISLATION
Aboriginal and Torres Strait Islander Heritage Protection Act 1984
Aboriginal Cultural Heritage Act 2003
Australian Heritage Council Act 2003
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Australia |COMOS Charter for Places of Cultural Significance, The Burra Charter, 2013 (Burra Charter)
Australian Natural Heritage Charter, Second edition
Environment Protection and Biodiversity Conservation Act 1999
Environmental Protection Act 1994
Local Government Act 2009
National Trust of Queensland Act 1963
Noosa Cultural Plan 2018-2023 (draft)
Noosa Design Principles (2015)
The Noosa Plan (16 September 2013)
Planning Act 2016
Queensland Heritage Act (1992)
Queensland Planning Provisions version 4.0 January 2016
Register of National Estate (non-statutory archive)
South East Queensland Regional Plan 2017 (Shaping SEQ)
Torres Strait Islander Cultural Heritage Act 2003
Version control:
Version Reason/ Trigger Change (Y/N) Endorsed/ Reviewed by Date
reate new guid DD/MM/YYY
Page 5
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Attachment 3
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Attachment 3
| ¢ ¥yq NOOSA Council Policy
me i Reeves HERITAGE LEVY POLICY
i Reeleneus
Corporate Plan Reference: | Looking after community assets
| Endorsed by Council: | <tnsert Date-of Gouncit Meeting=21 June 2018 |
| Policy Author: | Manager, Libraries & Galleries-Manager |
POLICY PURPOSE
The purpose of the Heritage Levy (“the Levy’) is to raise funds to preserve and promote the history and
| culturalheritage of Noosa Shire. This policy outlines the heritage and administrative principles that will
provide direction for the allocation of Heritage Levy funds by Council.
The head of power for the Levy comes from Section 94 of the Local Government Act 2009 that gives
Council the ability to impose a separate charge on all rateable land in the shire. In doing so, Council
can only use funds raised via a separate charge for the specific purpose identified in the Revenue
Statement adopted each year as part of Council’s annual budget process. In that context, this policy
provides guidance and further details about how the Council will manage the Levy and its
implementation.
Key aims of the Levy are to:
e preserve and protect the tangible and intangible history and cultural heritage of the Shire,
including Indigenous heritage;
e implement heritage programs and projects across the Shire;
e identify, document, and record the history and cultural heritage of the Shire including our
ladigenous-heritage-its oral history, social history, built heritage, natural heritage, landscape
heritage, and historical collections;
| e increase community awareness of; and access tothe-Shire's Noosa’s heritage;
e establish and foster partnerships that have the capacity to enhance the preservation of heritage
facilities and resources; and
¢ promote heritage values and strategies across the Shire.
POLICY SCOPE
This policy guidesapplies to all programs, activities or incentives that are eligib!ete-bedirectly or
indirectly funded or supported, wholly or partly, by the Levy. Council will review the amount of the Levy
each year as part of the preparation of the annual budget and adoption of the annual revenue
| statement. The Levy will-beis_ supported by a Heritage Levy Guideline* to guide staff in operational
matters relating to the implementation of the Heritage Levy Policy.
| Yehiedstebatoed
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POLICY STATEMENT
Revenue from the Levy will be expended on a range of emerging-priorities and projects which meet the
aims of the Levy as-decided by Counci-and support the priorities outlined in the Noosa Cultural Plan
2018-2023 with advice from relevant stakeholders, including the Heritage Reference Group.
It is the responsibility of Council to determine the amount of the Levy each year as part of the budget
The allocation of Levy revenue will be applied to the following four categories:
1. CounsitHeritage Assets: the maintenance anc preservation of Council-owned Built Heritage
infrastructure, sites or collections_and the acquisition of heritage assets by Council.
2. Heritage Projects-andtnitiatives: to fund newandeongeing-eutturalheritage projects and
acquisitionsinitiatives by Council or in partnership with the community.
3. Heritage ConsultancyCoordination and Advice: to undertake routine heritage coordination and
engage heritage professionals, architects, advisors!or simillarto-provide-advice te-Councitand
propert_owners_in relation to-culttural heritage mattersconsultants as required.
4. Heritage Sector DevelopmentSustainability: to undertake networdagactivities which assist or
support the ongoing sustainability and proféssisnaldevelopment aetvities fortheof local
organisations with a focus on heritage-seeterand+to facilitate the Noceaitieritage Reference
USE OF LEVY REVENUE
Council policies, including Council's RevenuesPolicy.
e All revenue including any revenue raised through approved Levy business activities is to be
accounted for separately from Council’s general revenue and shall not at any time be available
for expenditurevas general revenue.
e_ @iSpent levy fundS trom anYSpecific year Will be recognised as restricted cash within Council's
financial statementst6 be expended in future years.
e The apportionment of Heritage Levy funds across the four categories outlined above will be
subject to Council’s annual budget process and program priorities.
e The Levy can be used for leveraging grants and partnership opportunities from the state and
federal governments and other agencies, provided there is no impediment to achieving the
agreed outcomes of Levy funding.
— cial some aie - pie wile ie sii = ; ness dance-with-rolevant-legisiation-and
e Any major acquisitions under Category 21 will be subject to a separate business case and the
conditions outlined in the Heritage Levy Guidelines.
| ~taaienineepamceete
HERITAGE LEVY GUIDELINES
Noosa Council Page 2 of 6
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HERITAGE LEVY POLICY
Specific provisions for implementing the Heritage Levy Policy will-be-detailedincluding comprehensive
details regarding expenditure of the Levy are contained in the Heritage Levy GuideltinesPolicy
Guideline.
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a
- : acti ‘
NOOSA HERITAGE REFERENCE GROUP
A Noosa Heritage Reference Group will be formed to provide input and advice to Council on heritage
related matters. The Reference Group will consist of:
| e One Councillor appointed by Council (Chairperson)
‘ es :
e 3x Community Representatives
| ¢ 1x Representative of !ocal-Traditional Owners
e 1x Architect or town planner with significant heritage experience
e 1x Representative of the Department of Environment and Heritage
e 2x Representatives with professional heritag@ expertise currentl¥Werking in the heritage field
e 2x Council Staff appointed by Council.
Council’s Heritage Coordinator will coordinate the activities of the@roup and the‘m@etings and provide
administrative functions for the group.
The Reference Group will:
1. Attend scheduled meetings of the Noosa Heritage Reference Group
2. Provide input and suggestions regarding heritage priorities and potential heritage projects in the
| Noosa Council area.
3. Assist in identifying opportunities for partnerships that will enhance cultural heritage activities in
the Noosa Council.area
4. Provide expert or professional advice on particular aspects of cultural heritage or on specific
projects in line with the Reference.Group membersmember's individual qualifications and
experience)
The Reference group will be.an advisory body without decision-making capacity and will operate in
accordancewith the Heritage ReferenceyGroup Terms of Reference.
DEFINITIONS
Built heritage: Buildings.or structures and their environments valued by a community because of their
historic, scientific, aesthetic, social or architectural significance to that community and which, because
of their heritage significance, may appear on the Register of the National Estate, the register of the
| National Trust of Australia, and/or state, territory or local government heritage registers or studies.
| Cultural heritage:—is The legacy of physical (tangible) artefacts and intangible attributes of a group or
society that is inherited from past generations, maintained in the present, and bestowed for the benefit
of future generations. It presents evidence of past human activity and associations and includes places,
objects, customs, traditions and artistic expression.
Culture: The identity and values that a community develops over time which defines them as a
distinctive group and which are to be remembered, celebrated and preserved for future generations.
Heritage Sector: The collective of individuals and organisations which conduct heritage activities or
provide heritage services. This includes professions such as historians, archaeologists, archivists
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HERITAGE LEVY POLICY
conservators, librarians, curators and educators and organisations such as museums, libraries
archives and historical societies.
Indigenous-peepte=: Persons of Aboriginal or Torres Strait Islander descent who identify as an
Aboriginal or Torres Strait Islander and who are accepted as such by the community in which they live.
Intangible cultural heritage: +actudes-The customs, languages, beliefs, oral traditions, knowledge,
rituals, skills, stories and histories associated with a particular community orand place; that are created
over time and transmitted (generally orally) from generation to generation within the community and
| which contribute to a sense of a community identity and continuity.
| NaturatLandscape heritage: actudesThe cultural landscapes and sites which demonstrate natural
significance such as physical, biological or geological formations, precisely delineated areas that
constitute habitat of indigenous species of plants or animals, or other natural sites of significance from
the point of view of science, conservation or natural beauty.
Natural heritage: Areas used for outdoor recreation Such as national or state Parks or reserves, and
other natural areas on the Register of the National Estate or similar state or territoty hegisters.
Tangible cultural heritage: actudes the physical artefacts that can be movable-eg, such as
paintings, sculptures, coins, manuscripts} or immovable, such as monuments, buildings, and
archaeological sites}.
RELEVANT REFERENCES
| Aboriginal and Torres Strait Islander Heritage Protection Act 1984
Aboriginal Cultural Heritage Act 2003
Australian Heritage CoureilAct 2003
Australia ICOMOS Charter for Places of Cultural Significance, The Burra Charter, 2013 (Burra Charter)
Australian Natural Heritage Charter, Second edition
Enviroament Protection and Biodiversity. ConservatiomAct 1999
Environmental Protection Act 7994
Local Government Act 2009
National Trust of Queensland Act 1963
Noosa Cultural Plait_2018-2023 (Gfatt)
Noosa Design Pringiples (2015)
The Noosa Plan (16 September 2013)
| Planning Act 2016
Queensland Heritage Act (1992)
| Queensland Planning Provisions version 34.0 25-Osteber2043January 2016
Register of National Estate (non-statutory archive)
South East Queensland Regional Plan 2099-20342017 (Shaping SEQ)
Sustainable Planning Act 2009
Torres Strait Islander Cultural Heritage Act 2003
Version control:
Version Reason! Trigger Change (Y/N) Endorsed/ Reviewed by Date
42.0 NewPeticyMinor Review ee 44546 DD/MM/YYY
Eg-Review
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12 TREE MANAGEMENT ON PUBLIC LAND POLICY
DOCUMENT INFORM AT ION
Author Manager Civil Operations, Allan Hull
Civil Operations Branch, Infrastructure Services
Index ECM/ Subject/Governance & Executive/Council Polices
Attachments 1. Revised Council Policy - Tree Management on Public Land
EXECUTIVE SUMMARY
The existing Tree Management on Public Land Policy was adopted in April 2015. This policy has
been reviewed and the proposed revised policy includes a number of amendments which are
intended to better define Council’s position regarding tree management on Council controlled
land.
RECOMMENDATION
That Council note the report by the Civil Operations Manager to the Services & Organisation
Committee Meeting dated 12 June 2018, repeal the current Tree Management on Public Land
Policy, and adopt the revised Council Policy – Tree Management on Public Land as set out in
Attachment 1 to the report.
REPORT
Trees form a major element of the urban landscape in Noosa Shire and provide a range of
benefits apart from their visual amenity including improving air quality, stormwater management
and energy reduction as well as providing homes and food for our local wildlife.
The intent of the ‘Tree Management on Public Land’ policy is to ensure that trees on public land
are managed in a consistent, transparent and sustainable manner, in accordance with all
relevant legislation and are recognised and treated as valuable assets of the community, whilst
balancing the risks associated with trees which require managing. The current policy was
endorsed by Council on 9 April 2015.
The table below shows a summary of the changes incorporated in the revised policy.
Section Heading Summary of changes
Purpose A new section which outlines the reason for the policy and how it sits
within the hierarchy of tree management documents used within
Council.
Scope Wording from the ‘Policy Background’ has been used to form this new
section.
Changes have been made to the listing of land types and tenures for
which the policy does not apply including:
• Land controlled by Council for conservation purposes and bushland
reserves have been consolidated into one dot point.
• “Declared pest plants” has been replaced by “Plants identified under
the Noosa Council Pest Management Plan” and
• “Trees on public land not managed by Council e.g. National Parks”
has been added.
Page 48 of 118
Section 49
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Section Heading Summary of changes
Policy Background and Renamed from ‘Policy Background’ and expanded to reference the
Context Noosa Design Principles “Look and Feel” concept. Includes added text
underlining the concept of trees as valued assets and the need for a
balanced risk-management approach.
Policy Objectives Renamed from ‘Council Policy’. All points have been re-phrased to
form objectives. Objectives have also been listed in order of
importance, with risk and safety issues being at the top of the list.
The following objectives in particular have been modified:
• The item relating to Council’s approach to assessing dangers posed
by trees has been reworded to an assessment of risks and benefits
posed by trees in accordance with defined criteria
• The item relating to proactive maintenance of trees on public land
has been reworded with a focus on the identification and
minimisation of risk.
Dealing with Requests for Substitution of “Council’s expert staff and/or skilled contractors hired
Tree Pruning and Removal for their expertise” with “Council’s qualified staff and/or consultant
arborists”.
Changes to the second paragraph from several specific and examples
of risk and benefit to the following summary sentence: “Trees will only
be removed or pruned after consideration of potential risks and
benefits.”
The original 2015 policy outlined only two reasons that a tree would not
be removed (views and leaf litter) and one reason for removal/pruning
(roots). The revised policy has a more comprehensive list of tree works
that Council may agree to, and the type of tree works that Council
generally won’t agree to.
Added new point about Council sometimes allowing non-essential
works to be undertaken in mitigating circumstances at the cost of the
applicant via a tree permit.
Added new point about trees being removed if required for access in
emergency events (definition of “emergency event” is from Disaster
Management Act 2003 and included in the Definitions section of the
policy).
Deletion of “Council will maintain a good neighbour approach…”
sentence as it has been found to create confusion due to the link with
the Neighbourhood Disputes (Dividing Fences and Trees) Act 2011
which does not apply to trees on public land.
Replacement Trees and Added text to this section which further explains Council’s rationale and
Offsets approach to replacement planting strategy with the “right tree in the
right location”.
Roles and Responsibilities No change
Definitions Some definitions have been removed from the original as they are not
actually referred to in the document e.g. Declared Pest Plant, Native
Vegetation, Nuisance. Two new definitions have been added as they
are now referenced – “Emergency event” and “Interference”.
Relevant Legislation / Updated in consultation with Local Laws as well as Natural Areas staff.
Standards Relevant Australian Standards have been added.
The proposed revised policy is in line with those tree policies of several other local councils
throughout Australia which deliberately exclude issues such as leaves falling or loss of solar
access. It has been evident that a high proportion of tree requests received by Noosa Council fall
into this category. It is expected that the revisions to the policy will provide greater clarification on
Council’s position relating to tree related issues.
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Section 50
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
The information on Council’s website related to trees, including details regarding the Policy will
be improved so that residents are better informed about tree management on public land.
Previous Council Consideration
Ordinary Meeting, 9 April 2015, Item 2, Page 3
That Council note the report by the Civil Operations Manager to the Infrastructure & Services
Committee Meeting dated 31 March 2015 and adopt the Council Policy – Tree Management on
Public Land as set out in Attachment 1 to the report.
Finance
There are no additional costs associated with the implementation of the updated Policy.
Risks & Opportunities
The intent of the revision to the Policy is to provide additional clarification on Council’s position
relating to tree related issues. This will assist the tree management staff when responding to
customer requests.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
The Draft Tree Management on Public Land Policy was circulated to staff within Environmental
Services (Natural Areas), Local Laws and Governance, to the Director Infrastructure Services,
the Chief Executive Officer, and presented at a Councillor workshop on 18 April 2018. Comments
received have been incorporated in the revised Policy.
Departments/Sections Consulted:
X Chief Executive Officer X Community Services Corporate Services
X Executive Officer Director Director
Executive Support Community Development Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
X Local Laws Property
Waste & Environmental Health Revenue Services
X Executive Services X Environment & Sustainable Development X Infrastructure Services
Director Director X Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
X Governance Economic Development X Civil Operations
People and Culture X Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
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Section 51
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Attachment 1
Page 51 of 118
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Attachment 1
COUNCIL POLICY - TREE MANAGEMENT ON PUBLIC LAND
| @ NOOSA Council Policy
@ | COUNCIL TREE
MANAGEMENT ON PUBLIC
LAND
Corporate Plan Reference: ’Custodianship of Noosa’s Environment’, ‘Quality
Service Delivery’ and ‘Looking after Community
Assets’.
Endorsed by Council: DRAFT
Policy Author: Manager Givil Operations, Infrastructure Services
PURPOSE
The purpose of this Policy is to:
° Establish Noosa Council's commitment and strategic direction for the protection, management,
enhancement and maintenance of the trees on public land within the Noosa Shire.
° Address tree management and maintenance issues faced by Noosa Council.
e Provide a framework for decision-making, documentation and standardised processes to
ensure consistency of the management of trees on public land within Noosa Shire.
The Tree Management on Public Land Policy is one of a suite of documents used to manage trees on
public land in Noosa Shire and is the over-arching document to which the others reference and are
guided and informed by.
SCOPE
This Policy applies to all trees under care and control of Council on public land within the Noosa
Shire. This includes parks, environmentalhreserves, road reserves, and council-owned land including
community facilities.
This Policy does not apply to:
° Trees on private property
° Trees on land controlled by,Council for Conservation purposes including bushland reserves
except where they abut private land
° Plants identified under the Noosa Council Pest Management Plan
° Removal of regrowth in constructed drains and firebreaks
° Trees on public land not managed by Council e.g. National Parks
For trees on private land, The Noosa Plan regulates vegetation clearing through application of shire
wide tree protection provisions and the Biodiversity Overlay Code. Vegetation is also regulated by the
State Government through the provisions of the Vegetation Management Act (1999).
This policy does not replace requirements determined by legislation and associated regulations, local
laws or planning scheme requirements.
Noosa Council Page 1 of 4
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
COUNCIL POLICY - TREE MANAGEMENT ON PUBLIC LAND
POLICY BACKGROUND AND CONTEXT
Trees on public land are fundamental to the character of Noosa Shire. Noosa’s natural green
environment characterises the Noosa Council vision - ‘different by nature’. Trees form the aesthetic and
ecological framework for this environment. They also shade parks, cool and soften buildings, enhance
streetscape amenity and provide habitat and food for wildlife. As such, trees have a significant value to
Noosa Council and the community.
Trees in urban areas have a cooling effect that may significantly reduce energy consumption in
summer. Trees can prevent soil erosion, filter wind, reduce noise and air pollutants, store carbon and
produce oxygen. They also screen built form and ensure that buildings are blended into the natural
landscape. This upholds the “Noosa Look and Feel” as outlined in the Noosa Design Principles which
have been developed by Council and the community of Noosa.
This Policy ensures that trees on public land are managed in a.consistent, transparent and sustainable
manner, in accordance with all relevant legislation and are recognised and treated as valuable assets.
It also recognises that tree management in urban areas requires a balanced approach to risk
management whilst maximising benefits to the community.
POLICY OBJECTIVES
This Policy is underpinned by the following objectives:
1. Trees are valuable assets and will.be managed accordingly
2. Council will maintain a consistent approach to assessing, risks and benefits posed by trees in
accordance with defined criteria
3. Council will maintain.a commitment to the sustainableymanagement of trees on public land and
also the greening of open spaces
4. Trees on public land will. be proactively maintained where possible in a manner that is consistent
with relevant Australian Standards to.ensure the identification and minimisation of risk
5. | Where it is unavoidable that trees are to be removed from public land, Council may consider an
offset planting
6. Council will provide a consistent response to resident requests for tree maintenance, planting and
removal
7. | Acknowledgement that certain trees may be trees of importance having particular cultural,
environmental, landscape or other significance
8. Trees on public land will be protected, as far as possible, from damage during any construction
activities
9. | Unauthorised interference with trees on Council land is prohibited and will be managed in
accordance with local laws and relevant legislation.
DEALING WITH REQUESTS FOR TREE PRUNING AND REMOVAL
Council regularly receives requests to remove part or all of trees on land under its control. Decisions as
to whether to act on these requests will be made by Council's qualified staff and/or consultant arborists.
Trees will only be removed or pruned after consideration of potential risks and benefits.
Noosa Council Page 2 of 4
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COUNCIL POLICY - TREE MANAGEMENT ON PUBLIC LAND
Council may agree to the following works if the risk presented outweighs the benefit:
e Removal of trees that present an unacceptable hazard
e Removal of trees in conflict with utilities and built structures where all engineering alternative
solutions have been considered
° Maintenance pruning to remove dead, dying, diseased or defective branches
e Selective pruning to remove branches causing conflict i.e. encroachment onto buildings
e Vegetation works for service lines
° Vegetation works to reduce unacceptable hazards to pedestrians or vehicular access
° Pruning for vehicle sight lines, public signage and the requirements of the Department of
Transport and Main Roads
e Root pruning of trees to ameliorate damage to built or natural structures, or to remove trip
hazards
° Minimal vegetation works to trees that are identified as providing habitat to specific species.
Council will remove the minimum amount determined to make it safe, whilst still retaining habitat
value (e.g. leaving a hollow stump for nesting birds).
Council will not undertake the following works:
e Removal or pruning of trees to benefit private views
° Removal of healthy and stable trees that do not present an unacceptable risk
° Removal of trees to facilitate private construction works including fences
e Removal of trees for leaf, flower, fruit, minor branchor sap drop, or animal feces
° Removal of trees which are inhibiting.grass growth, shading property or shading solar panels
e Removal of trees which are claimed to be damaging water or sewage pipes, unless evidence is
provided that indicates that tree roots are the:cause of the damage
° Pruning of trees contrary to Australian Standard 4373:2007 Pruning of Amenity Trees
° Pruning of trees for privateand commercial signage
° Vegetation works that will cause the tree to decline or die:
In mitigating circumstances, Council may grant permission for non-essential tree works to be
undertaken at the cost of the applicant. This will involve a tree permit application and using Council’s
approved contractors.
Trees may be removed for emergency.access or work that is immediately required in response to an
emergency event.
Special consideration will be given to trees that are classed as threatened, near threatened or
endangered under the Nature Conservation Act (1992) or those that provide significant habitat for rare
and threatened species.
REPLACEMENT TREES AND OFFSETS
Noosa Council will proactively identify opportunities to increase tree canopy cover across the shire
where appropriate. Improving the quality of this canopy cover will be achieved through planting “the
right tree in the right location”. Consideration of this includes stock quality, installation, species
selection criteria and diversity. Where possible, residents will be consulted prior to planting of new
street trees.
Where appropriate, Council will seek to replace trees that are removed with either more appropriate
trees or else equivalent trees in a more appropriate location.
Where a tree will need to be removed, Council may choose to plant a new tree nearby and wait until
that new tree is established before removing the original tree.
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COUNCIL POLICY - TREE MANAGEMENT ON PUBLIC LAND
ROLES AND RESPONSIBILITIES
This Policy applies to all Council Officers dealing with the management of trees on Council controlled
public land. Council’s associated Tree Management on Public Land Guideline further clarifies the
specific responsibilities and operational details for tree management on public land.
The Manager Civil Operations is responsible for developing and maintaining the abovementioned
guideline in consultation with Councillors and staff.
DEFINITIONS
Amenity A feature or features that provide comfort, convenience or pleasure, in this
context related to open space and landscapes.
Emergency event A cyclone, earthquake, flood, storm, storm>tide, tornado, tsunami, volcanic
eruption or other natural happening
Hazard A source or a situation with a potential for harm in terms of human injury or ill-
health, damage to property, damage to the environment, or a combination of
these.
Interference The deliberate act by a person of engaging in an unapproved activity which
damages trees or vegetation on Council land:
Offset Planting undertaken to»counterbalance the impact caused by a loss of tree/s or
vegetation from a particularlocation and/or.the landscape.
Risk The likelihood that a harmful consequence (death, injury or illness) might result
when» exposed to the hazard. This will. include the level of use of the areas
surrounding trees, and the proximity of roads, buildings and other structures.
Tree Long lived woody perennial plant with one or relatively few main stems or trunks,
usually greater than»5 metres in height on maturity. Also includes palms and
cycads for the purposes of.this Policy.
RELEVANT LEGISLATION / STANDARDS
Australian Standard 31000:2009 Risk Management
Australian Standard 31000:2009 Risk Management Principles
Australian Standard 4373:2007 Pruning of Amenity Trees
Environmental Protection and Biodiversity Conservation Act (1999)
Land Protection (Pest and Stock Route Management) Act (2002)
Local Law No. 1 (Administration) 2011
Local Law No. 4 (Local Government Controlled Areas, Facilities, Infrastructure and Roads) 2011
Nature Conservation Act (1992)
Queensland Heritage Act (1992) Vegetation Management Act (1999)
Work Health and Safety Act (2011)
Disaster Management Act (2003)
Version control:
Version Reason/ Trigger Change (Y/N) Endorsed/ Reviewed by Date
Noosa Council Page 4 of 4
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
13 ADMINISTRATIVE ACTION COMPLAINTS PROCESS POLICY
DOCUMENT INFORM AT ION
Author Governance Advisor, Paul Bright
Executive Services Department
Index ECM/ Complaints Management
Attachments 1. Administrative Action Complaints Policy
2. Administrative Action Complaints Procedure
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Governance Advisor to the Services & Organisation
Committee Meeting dated 12 June 2018 and
A. Repeal the current Administrative Action Complaints Process Policy and adopt the new
Administrative Actions Complaints Process Policy provided at Attachment 1; and
B. Note the Administrative Action Complaints Procedure provided at Attachment 2.
REPORT
1. Background
Pursuant to section 268 of the Local Government Act 2009 (LGA), a local government must
adopt a process for resolving administrative action complaints.
Section 306 of the Local Government Regulation 2012 (LGR) provides that a local government’s
administrative action complaints process must:
Support the management of complaints to their resolution;
Require the local government to quickly and efficiently respond to complaints in a fair and
objective way;
Include the criteria considered when assessing whether to investigate a compliant;
Require the local government to inform an affected person of the local government’s
decision, unless the compliant was made anonymously;
Ensure that all administrative action complaints are recorded; and
Ensure mechanisms are in place to:
o Identify, analyse and respond to complaint trends;
o Monitor the effectiveness of the complaints management process.
2. New Policy and Procedure
The Administrative Action Complaints Process Policy (provided at Attachment 1) replaces the
current Administrative Action Complaint Process Policy, which was adopted by Council on
29 May 2014. The new policy provides further detail around:
The intended outcomes of the policy;
Legislative requirements;
Analysis and reporting requirements;
The available review process with greater flexibility in terms of who can undertake a review;
and
Various roles and responsibilities.
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Section 56
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
The new organisational procedure (provided at Attachment 2) provides further detail and
guidance to support both complainants and Council officers involved in the complaints process.
The procedure is aligned to the requirements of the policy and can be updated by the Chief
Executive Officer as improvement opportunities are identified. Both the policy and procedure will
be made available to the public on Council’s website.
Previous Council Consideration
Ordinary Meeting Minutes, 29 May 2014, Item 10, Page 16
That Council note the report by the Project Officer Governance to the Planning and Organisation
Committee Meeting dated 20 May 2014 and:
A. Rescind the existing Complaints Management Process that transferred to the Noosa
Council from the Sunshine Coast Regional Council under the Local Government (De-
amalgamation implementation) Regulation 2013;
B. Adopt the Administrative Action Complaints Process and authorise the Chief Executive
Officer to make administrative amendments to the Process referred to in Attachment 1.
Finance
Whilst there are no immediate financial implications associated with policy and procedure, it is
acknowledged that effective complaints management, particularly at the early stages of a
complaint, can reduce potential significant costs associated with complex reviews.
Risks & Opportunities
Failing to have an effective complaints management process in place exposes the organisation
to increased risk of reputational damage and reduced efficiencies with respect to complaint
resolution. Council recognises the positive opportunity that genuine complaints can have in terms
of improving various processes and services for the Community.
Consultation
External Consultation - Community & Stakeholder
In developing the new policy and procedure, the Governance Team has consulted with the Office
of the Queensland Ombudsman, which is the State Government.
Internal Consultation
Significant internal consultation has been undertaken with respect to the policy and procedure.
Departments/Sections Consulted:
X Chief Executive Officer X Community Services X Corporate Services
Executive Officer Director Director
Executive Support Community Development Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
X Executive Services X Environment & Sustainable Development X Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
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Section 57
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Attachment 1
Page 57 of 118
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Attachment 1
| @ NOOSA Council Policy
@ | COUNCIL Administrative Action
Complaints Process
Corporate Plan Reference: ‘Excellence as a Council’
Endorsed by Council: <Insert Date of Ordinary Meeting >
Policy Author: Governance Advisor
POLICY BACKGROUND
Noosa Council is committed to delivering quality customer service and communicating effectively
with our community. However, we realise that sometimes, despite our best efforts, people may not
be happy with an administrative action of Council.
Council welcomes complaints as a form of feedback from our community and will endeavour to
respond to complaints appropriately and use them as a means to improve our services, systems,
procedures and policies.
COUNCIL POLICY
The objective of this policy and supporting procedure is to effectively manage all administrative
action complaints from receipt to resolution in a fair, efficient and consistent manner.
The intended outcomes of the policy include:
° Maintaining a high level of customer service whilst managing complaints in keeping with
the spirit of Council's Customer Service Charter;
° Detection and rectification, where appropriate, of administrative errors;
° Identification of areas for improvement in Council’s administrative practices;
° Enhancement of the community's confidence in the complaints management process and
the reputation of Council as being accountable and transparent; and
° Building the capacity of Council officers to manage complaints effectively and continuously
improve processes.
Legislative requirements
Pursuant to section 268 of the Local Government Act 2009 (LGA), a local government must
adopt a process for resolving administrative action complaints.
Section 306 of the Local Government Regulation 2012 (LGR) provides that Council’s
administrative action complaints process must:
1: Support the management of complaints to their resolution;
2: Require the local government to quickly and efficiently respond to complaints in a fair and
objective way;
3. Include the criteria considered when assessing whether to investigate a complaint;
4. Require the local government to inform an affected person of the local government’s
decision, unless the complaint was made anonymously;
5: Ensure that all administrative action complaints are recorded; and
6. Ensure mechanisms are in place to:
° Identify, analyse and respond to complaint trends;
° Monitor the effectiveness of the complaints management process.
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COUNCIL POLICY - ADMINISTRATION ACTION COMPLAINTS PROCESS
SCOPE
The Administrative Action Complaint Policy and supporting procedure applies to all administrative
action complaints received by Council.
Defining a complaint
The Australian Standard AS/NZS 10002:2014 defines a complaint as an expression of
dissatisfaction made to or about an organisation related to its products, services, or staff or the
handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally
required.
Defining an administrative action
Section 268(2) of the LGA defines an administrative action, complaint as one about an
administrative action of Council by an affected person, i.e. one who is apparently directly affected
by the administrative action.
An administrative action of a local government includes the following:
(i) | adecision, a failure to make a decision, including a failure to provide written statement of
reasons for a decision,
(ii) an act, or a failure to do an act,
(iii) | the formulation of a proposal or intention; and
(iv) the making of a recommendation.
Examples of administrative action complaints:
Type of Administrative action Complaint examples
An act or, failure to do an act. e A repeated complaint about the general quality
of a park that is not responded to by Council;
e Failure to take action after a request has been
received to fix a pothole in the complainant’s
street or other place they regularly travel;
e Failure to take appropriate action following a
request by an affected person to investigate a
barking dog or noisy air conditioner; or
e Acomplaint about a process that Council is
undertaking that is impacting on the complainant.
A decision, a, failure to make a decision, e A complaint in respect of a Council decision to
including a failure to provide a written statement vary a service.
of reasons for a decision. e Acomplaint in respect of a Council decision to
not action a request.
The formulation of a proposal or intention. e Acomplaint in respect of a proposal by Council
to take a particular action in the future.
The making of a recommendation. e Acomplaint in respect of a recommendation
made by Council.
Distinction between an administrative action and a request for service
A request for service is not considered an administrative action complaint and is not subject to this
policy.
Examples of requests for service commonly mistaken for as administrative action complaints
include:
e A missed wheelie bin pick up;
e A request to mow a park;
e A request to clean a park barbeque;
° A notification of a barking dog; or
e A request to fix a pothole.
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COUNCIL POLICY - ADMINISTRATION ACTION COMPLAINTS PROCESS
Matters not within the scope of this policy
The Administrative Action Complaint Policy and Process do not apply to the following matters:
° Initial request for services or information; or
e Decisions made under a local law which are reviewable under a local law; or
° Any matter covered by a separate statutory prescribed review process, for example:
° The following matters, which have separate processes under the Local Government
Act 2009:
. Rates and charges disputes, or
. Competitive neutrality complaints, or
. Councillor conduct complaints.
° A process under the Planning Act 2016.
e A decision of the Court.
A THREE TIERED APPROACH
Council adopts a three tiered approach to its administrative action complaint management process,
which promotes timely responses to complaints whilst also providing an opportunity for internal and
external review.
*First Level - Investigation and response from the
operational area
4 Frontline complaint management
* Second Level - Internal Review
Internal Council Review of frontline complaint investigation and
Pe response
* Third Level - External Review
External Review of Council's Internal Review by the relevant
o complaints oversight agency (e.g Office of the Queensland
Ombudsman
Whilst Council will aim, to resolve complaints at the first level, if complainants are dissatisfied with
the way Council has managed a complaint and/or its decision, they have a right to seek an internal
review (stage 2) and following that process an external review (stage 3).
Supporting procedure
A detail procedure will be developed and approved by the CEO, which aligns to the policy requirements
and provides detailed guidance to Council Officers managing complaints. All administrative action
complaints received by Council must be managed in accordance with this procedure.
Both Council's policy and supporting procedure will be available to the public via Council’s website.
ANALYSIS AND REPORTING OF COMPLAINTS RECEIVED
All administrative action complaints received by Council will be recorded in the organisation's electronic
management system (ECM). An administrative action complaints register will be maintained by the
Governance Team.
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COUNCIL POLICY — ADMINISTRATION ACTION COMPLAINTS PROCESS
Internal Reporting
Council’s Governance Advisor will provide Council's Executive Team with a quarterly update on the
operation of Council’s Administrative Complaints Process including number of complaints received and
the status of implementing process improvement opportunities identified through the complaints
process.
Where trends in complaints are identified, additional steps will be undertaken to identify any additional
operational improvement opportunities.
Annual Report
Section 187 of the LGR requires Council to outline the following items in its Annual Report:
e A statement about how it has implemented its complaints management process, including an
assessment of its performance in resolving complaints under the process;
e The number of administrative action complaints made in the financial year;
e The number of administrative action complaints resolved in the financial year;
e The number of administrative action complaints not resolved in the financial year; and
e The number of administrative action complaints not resolved in the previous financial year.
ROLES AND RESPONSIBILITIES
Councillors
A Councillor who receives a complaint is obliged to report the complaint to the relevant area of Council
for recording and investigation in accordance with this Policy.
Council Officers
All Council Officers have a duty to undertake theimwork in a professional manner and, in accordance
with Council's Customer Service Charter and the Employee Code of Conduct.
Council Officers must assist customers wishing to make a complaint and assist with any complaint
related investigation.
Chief Executive Officer
The Chief Executive Officer will review all requests. for a second level review and nominate an
appropriate officer touundertake that investigation and provide a response to the complainant.
Where appropriate, the CEO may request that anvexternal consultant be engaged to undertake the
second level investigation andreview.
The CEO may also request that an initial complaint proceed directly to the second level stage having
regard to the history and complexity, of the matter.
Directors
Generally, Directors are responsible for investigating and responding to second level complaints having
regard to the relevant area of operation and expertise.
Directors are also responsible for the oversight of implementing operational improvement opportunities
identified from the complaints process (level 1 or 2).
Management
Generally, Council Officers at the Manager/Supervisor/Coordinator level are responsible for
investigating and responding to first level complaints received by Council.
Where process improvement opportunities are identified as part of the first level complaints process,
the relevant manager is responsible for the implementation and monitoring such improvements in
consultation with their Director.
Reviewing Officer
The reviewing officer who is investigating the complaint shall do so as expeditiously as possible
and where a complex investigation is required, update the complainant on the progress of the
response.
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COUNCIL POLICY — ADMINISTRATION ACTION COMPLAINTS PROCESS
Governance
The Governance Advisor is responsible for:
° Maintenance of the Complaints Register and complaints reporting;
° Supporting Council Officers with assessing complaints received (as required);
° Supporting Council Officers investigating and responding to a complaint received;
° Coordinating the complaints process; and
° Coordinating complaints training for the organisation.
Complainants
Complainants are entitled to:
° A prompt acknowledgement of Council's receipt of the complaint;
° A prompt response to the complaint;
e Be kept informed of the progress and outcome of the complaints process;
° Confidentiality of personal details (where possible within the law); and
e A thorough and objective investigation or review of a complaint.
Expectations of Complainants
In order to ensure that a complaint is handled inthe most efficient manner, Council requests that
complainants:
° Clearly identify the issues of complaint, or ask for help from Council staff to do this;
° Give Council all the available information in support of the complaint in an organised format
and not provide any information that is intentionally misleading or knowingly wrong or
vexatious;
e Cooperate with the Council's inquiries or investigations; and
° Treat staff with courtesy and respect.
If complainants do not meet these expectations, the Council may set limits or conditions on the
handling of the complaint. Any abuse, harassment or threats to the safety or welfare of staff may
result in discontinuation of the complaint investigation and contact with the complainant may
cease.
Similarly, if it is found that the complainant has made a frivolous, trivial, or knowingly false or a
vexatious complaint, future contact with the complainant may cease.
A complaint may be considered frivolous or trivial. if it is considered by the reviewing officer as
without merit or unreasonably, minor in)nature.
A complaint may be considered vexatious if is it clearly mischievous, without merit and serving only
to cause annoyance.
Once a reviewing officer has been allocated to the complaint, the complainant should direct all
correspondence to that officer so that the complaint can be managed as efficiently as possible.
Ways to make a complaint
Any affected persons can make an administrative action complaint to Council as follows:
° by telephone or in person at our Customer Service Centre; or
° via online form on Council’s website; or in writing by letter or email to addressed to the Chief
Executive Officer at:
°
° Chief Executive Officer
Noosa Shire Council
PO Box 141
Tewantin QLD 4565
A complaint may be made on another person’s behalf; however, Council will check that the
affected person is happy for Council to respond directly to their representative.
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MEASUREMENTS OF SUCCESS
In reviewing the effectiveness of Council's Policy and Process, consideration should be given to the
accessibility of the complaints process to complainants, timeliness of resolution, satisfaction of
complainants with the process, and Council's compliance with the process.
RELATED POLICIES AND LEGISLATION
Local Government Act 2009
Local Government Regulation 2012
Public Sector Ethics Act 1994
Crime and Corruption Act 2001
Public Interest Disclosure Act 2010
Councillor Code of Conduct
Employee Code of Conduct
Australian Standard AS/NSZ 10002:2014 - Guidelines for complaint management
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ATTACHMENT 1 — Administrative Action Complaints Process
= yy . ae? a af —
jege, NOOSA COUNCIL COMPLAINT MANAGEMENT
PROCESS
Complaint received
- Assign Responsible Officer
- Notify Governance & Consult with
Manager/Director
ane, (Second Level)
Operational Area Complaint to be acknowledged in accordance eee . a
Reviewing Officer within procedure timeframes Reviewing Officer
' Neneaen (usually Director)
usually Supervisor/
Reviewing Officer Investigates complaint and
undertakes preliminary review of
documentation (where appropriate,
complaints may be resolved at the frontline)
Reviewing Officer prepares preliminary
findings and if necessary, plans for further
analysis and review
Liaise with CEO,
Directors, Operational
- — - — ~ Area and complainant
Review, may include interviewing parties and as necessary
consider:
- policies, procedures, standards (internal
and extemal) etc.
- best practice
-expertise
If review recommends operational
improvements, refer these to the relevant
Director/CEO
Advise parties of the outcome including:
- the Complainant
- the Operational Area
Where outcome involves enacting a remedy,
ensure remedy enacted within a reasonable
time
If complainant remains unsatisfied with
response/remedy, refer complainant to
relevant agency for (Third Level) External
Review
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Attachment 2
| @ NOOSA Organisational Procedure
mm mi Reeleele Administrative Action
Complaints Process
Corporate Plan Reference: | Excellence as Council
Endorsed by Chief Executive Officer: | <signature> <DD Month, YYYY>
Policy Author: | Governance Advisor
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Contents
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PROCESS FOR MANAGING ADMINISTRATIVE ACTION COMPLAINTS
Office of Queensland Ombudsman Good Decision Making Guidance
The below list outlines a ten step guide to good decision making provided by the Office of the
Queensland Ombudsman. This list should be utilised by Officers when investigating a complaint.
1. Maintain a document trail;
2. Identify the power to make a decision;
3. Consider the authority and suitability of the decision maker;
4. Identify all relevant matters;
5. Follow procedures;
6. Gather all relevant information;
7. Provide Procedural Fairness;
8. Determine the facts;
9. Evaluate the facts to make the decision; and
10. Give meaningful and accurate reasons for your.decisions.
Defining an administrative action
Section 268(2) of the LGA defines an administrative action complaint as one about an
administrative action of Council by».an affected person, i.e. one who is affected by the
administrative action.
An administrative action of a local government includes the following:
(i) a decision, a failure to make a decision, including a failure to provide written statement
of reasons for a decision,
(ii) an act, or a failure to do an act,
(iii) | the formulation of a proposal or intention; and
(iv) the making of a recommendation.
Examples of administrative action complaints:
Type of Administrative action Complaint examples
An act or, failure to do an act. e A repeated complaint about the general quality
of a park that is not responded to by Council;
e Failure to take action after a request has been
received to fix a pothole in the complainant's
street or other place they regularly travel;
e Failure to take appropriate action following a
request by an affected person to investigate a
barking dog or noisy air conditioner; or
e A complaint about a process that Council is
undertaking that is impacting on the
complainant.
A decision, a failure to make a decision, e A complaint in respect of a Council decision to
including a failure to provide a written statement vary a service.
of reasons for a decision. e A complaint in respect of a Council decision to
not action a request.
The formulation of a proposal or intention. e Acomplaint in respect of a proposal by Council
to take a particular action in the future.
The making of a recommendation. e A complaint in respect of a recommendation
made by Council.
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Distinction between an administrative action and a request for service
A request for service is not considered an administrative action complaint and is not subject to this
policy.
Examples of requests for service commonly mistaken for as administrative action complaints
include:
e A request to mow a park;
e A request to clean a park barbeque;
e A notification of a barking dog; or
e A request to fix a pothole.
Ways to make a complaint
Any affected person can make an administrative action complaint to Council as follows:
e by telephone or in person at our Customer Service Centre; or
e via online form on Council’s website; or
in writing by letter or email to addressed to the Chief Executive Officer, at:
°
o Chief Executive Officer
Noosa Shire Council
PO Box 141
Tewantin QLD.4565
A complaint may be made on another person’s behalf; however, Council will check that the
affected person is happy for council to respond directly to their representative.
Anonymous Complaints
Affected persons are able to make a complaint anonymously either in writing, via email or by
telephone. In doing so it is important to provide as much information and supporting documents for
the complaint to. be assessed and investigated. As a consequence of making an anonymous
complaint, it will not.be possible to advise the complainant of Council’s decision.
Complainants Rights
Complainants are entitled to:
e A prompt acknowledgement of Council’s receipt of the complaint;
e A prompt response to the complaint;
e Be kept informed of the progress and outcome of the complaints process;
e Confidentiality of personal details (where possible within the law); and
e A thorough and objective investigation or review of a complaint.
Provision of assistance to complainants
Where requested, a Council officer will assist complainants on how to make a complaint.
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Expectations of complainants
In order to ensure that a complaint is handled in the most efficient manner, Council requests that
complainants:
e Clearly identify the issues of complaint, or ask for help from Council staff to do this;
e Give Council all the available information in support of the complaint in an organised format
and not provide any information that is intentionally misleading or knowingly wrong or
vexatious;
e Cooperate with the Council’s inquiries or investigations; and
e Treat staff with courtesy and respect.
If complainants do not meet these expectations, Council may set limits or conditions on the
handling of the complaint. Any abuse, harassment or threats to the safety or welfare of staff may
result in discontinuation of the complaint investigation and contact with the complainant may
cease.
Similarly, if it is found that the complainant has engaged in unreasonable complaint conduct or has
made a frivolous, trivial, or knowingly false or a vexatious complaint, future contact with the
complainant may cease.
Unreasonable complaint conduct can have a major impact on staff and allocation of resources,
which can raise equity issues as they lead to less resources for other complaints and priorities.
A complaint may be considered frivolous or trivial if.the reviewing officer as without merit or
unreasonably minor in nature.
A complaint may be considered vexatious if is it clearly mischievous, without merit and serving only
to cause annoyance.
Once a reviewing officer has been allocated to the complaint, the complainant should direct all
correspondence to that officer so that the complaint can be managed as efficiently as possible.
Receiving, Assessing and acknowledging a complaint
Guidance for timing of investigations and responses
Council will aim to respond to complaints as quickly as possible having regard to the following
factors:
e Resource availability;
e The risk and urgency of the situation;
e The complexity of the complaint and number of issues involved; and
e The number of operational areas within Council involved in working through the complaint
issues.
Assessment of complaint
Upon receipt of a complaint, the relevant Council officer must undertake a preliminary assessment
to determine the appropriate resolution process. Council’s Governance Team can provide
assistance with this process as required.
The initial assessment process involves the following:
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e Confirming that the subject of the complaint within Council’s jurisdiction and responsibility;
e Confirming that the Administrative Action Complaints Process is the appropriate process for
managing the complaint received as opposed to other review processes (if applicable), or
initiating a request for service;
e Confirming whether the matter has already been considered as a first or second level
complaint; and
e Advising the relevant manager of the complaint and, for second level complaints, the relevant
Director, CEO and Governance Team.
Where a compiaint is a ‘public interest disclosure’
In instances where a complaint may involve any of the items below, it must be referred to Council's
Governance Advisor, CEO, or Director of Executive Services for further review as it may be a
Public Interest Disclosure and require management in accordance with the Public Interest
Disclosure Act 2010 and Council’s Public Interest Disclosure Procedure:
e Corrupt Conduct;
e Maladministration;
e A substantial misuse of public resources;
e A substantial and specific danger to public healthhand safety;
e A substantial and specific danger to the health and safety of a person with a disability;
e A substantial and specific danger to the environment; or
e Areprisal.
Where a complaint involves staff conduct
Complaints involving staff conduct will be dealt with in conjunction with Council's People and
Culture processes and proceduresas well asthe Administrative Complaints Policy. Where a
complaint involves staff conduct, our People and Culture Manager must be notified to determine
what role they may be required to play in the complaint process.
Acknowledgement of complaint by Council
Council staff will aim to acknowledge complaints received as soon as possible but no later than 5
business days, Response times,may vary.depending how the complaint was made to Council and
whether the customer prefers to be contacted by post, email, online or telephone.
Registration of complaints
All complaints received by Council must be recorded in ECM and entered into Council's
Complaints Register by the Governance Team.
At times complaints may be received directly by an operational area within Council. If this is the
case, the reviewing officer assessing the complaint must inform:
e The Governance Team of the complaint so it can be entered onto the Complaints Register; and
e The relevant Director/Manager for information.
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Management of first level complaints received
Initial assessment and allocation of first level complaints
First level complaints are administrative action complaints, which have not previously been
reviewed/assessed by Council.
As a general rule, first level complaints should be managed by the relevant operational area and
investigated, managed and responded to at the manager, coordinator or supervisor level referred
to as the reviewing officer. For non-complex matters, first level complaints may be capable of
resolution at the frontline.
The table below outlines the initial assessment and allocation of first level complaints.
How the complaint was made to Council Assessment and allocation process
Directly to an operational area e For non-complex complaints, frontline officers
may be able to respond to and resolve
complaints in the moment.
e Provide the complaint to the reviewing officer for
investigation and response and the relevant
Director for information.
e Advise the Governance Team of the complaint to
enter on Councils Complaints Register.
e If the complaint is made via telephone, the
relevant officer should document the complaint
details and confirm them with the complainant
via email/letter.
Centrally via Council mailbox/post e Council's Records Team to task Complaint via
ECM to relevant operational area manager for
action and Governance for information.
Customer service via telephone e The customer service officer can, depending on
the customers preference:
(a) Provide the complainant with the details to
make the complaint via email / letter/ online
form; or
(b) Record the details of the complaint and
provide that to the operational area to action
(as outlined above); or
(c) Obtain the complainant's contact details for
the relevant manager \to discuss further.
Guidance for managing and resolving first level complaints
Required item Guidance
Acknowledgement of complaint For non-complex complaints, frontline officers may be able to
respond to and resolve complaints in the moment.
If a complaint cannot be resolved on the frontline, the complaint
should be formally acknowledged by a reviewing Officer as soon
as possible but within 5 days.
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Required item Guidance
When providing an acknowledgement, the reviewing officer
should also:
e Provide an estimate of the time expected to respond to the
complaint; and
e Contact details for providing further information.
For a non-complex matter, the reviewing officer should aim to
resolve the complaint within 10 business days.
Investigation process The investigation process should consider the following matters
where relevant:
e Obtain clarification from the complainant;
e Relevant Council policies and established processes, local
laws and other statutory provisions;
e Relevant correspondence and other communications
relating to the complaint;
¢ Concerns raised by the complainant; and
e Evidence andiother material available to Council.
Decision At the completion of the investigation, the reviewing officer
should make a decision as to:
e Whether the complaint is upheld; and
e What remedy or remedies (if applicable) will be appropriate.
A summary of supporting reasons for the decision must be
included in the response to the complainant. Where relevant, it
may be appropriate to explain Council's roles and relevant
powers with respect to the particular issues.
Remedies available Remedies available to resolve a complaint may include:
e Admission of fault;
e Explanation;
e Apology;
e Change of decision;
e»»Change to policy or procedure;
e ~~ Repair/rework/replacement; or
e Further assistance.
Notification of decision to the Once the investigation has been completed, the reviewing
complainant officer must:
e Notify the complainant in writing of the decision;
e Consider whether a courtesy telephone call is appropriate to
explain the decision to the complainant;
e Notify the Governance Team as to the outcome to update
the Complaint’s Register; and
e Provide notice to the complainant that if they remain
unsatisfied with Council’s response, they can request for an
internal review in writing to Council’s Chief Executive Officer.
Management of second level complaints - Internal Reviews
Initial Assessments and allocation of second level complaints
Generally, a complaint will not be investigated at the second level (internal review) until it has
progressed through the first level complaint process and the complainant remains unsatisfied.
In certain instances, it may be appropriate for a matter to escalate straight to internal review having
regard to the history of the matter, complexity, or other reasons deemed appropriate by the CEO.
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All requests for an internal review should be addressed to Council's CEO in the first instance. The CEO
will then nominate an appropriate Council Officer or external consultant to undertake the review having
regard to the following factors:
e¢ Subject matter of the complaint;
e Availability of in house expertise;
¢ Complexity of the complaint; and
e History of the complaint
Generally, internal reviews will be undertaken by the Director of the relevant operational area that the
complaint relates to provided they have not been involved in the original matter or first level review.
Guidance for managing and resolving a second level complaint
Required item Guidance
Acknowledgement of request for A request for internal review should be formally acknowledged
internal review by Council’s Governance Team as soon as possible but within 5
days.
When providing an acknowledgement, the Governance Team,
will advise the complainant of:
e The details of the internal reviewer and their contact details
for providing further information (as required); and
e The estimated time expected to complete the review (with 6-
8 weeks considered appropriate for complex matters).
Investigation process The investigation process should consider the following matters
where relevant:
e Relevant Council policies and established processes, local
laws and other statutory provisions;
e Relevant correspondence and other communications
relating to the complaint;
¢... Concerns raised by the complainant;
e Evidence and.other material available to Council; and
e Council's first level response and supporting reasons.
Decision At the completion of the investigation, the reviewing officer
should make a decision as to:
¢ Whether the complaint is upheld; and
e What remedy or remedies (if applicable) will be appropriate.
A detailed summary of the investigation process and supporting
reasons for the decision should be included in the response.
Further guidance can be provided from the Governance Team
as to the appropriate review format.
Remedies available Remedies available to resolve a complaint may include:
e Admission of fault;
e Explanation;
e Apology;
e Change of decision;
e Change to policy or procedure;
e Repair/rework/replacement; or
e Further assistance.
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Required item Guidance
Notification of decision to the Once the investigation has been completed, the reviewing
complainant officer must:
¢ Notify the complainant in writing of the decision;
¢ Consider whether a courtesy telephone call is appropriate to
explain the decision to the complainant;
e Notify the Governance Team as to the outcome; and
e Provide notice to the complainant that if they are unsatisfied
with Council’s internal response, they can request for an
external review by the Office of the Queensland
Ombudsman
Request for review by an external agency
Where a complainant remains dissatisfied with the outcome of a second level (internal review),
they may wish to lodge a complaint with an external agency such as the Office of the Queensland
Ombudsman.
Generally, the Office of the Queensland Ombudsman will not review a complaint until it has been
reviewed at the internal review level by Council.
General Guidance for managing and resolving complaints
Record keeping
When reviewing a complaint the reviewing officer must_keep detailed and accurate records to be
stored and retained in Council’s.ECM record, management system under the relevant complaint
file. Records include:
e File notes of discussions regarding the complaint;
e Material relating to investigation;
e All correspondence relating to the matter;and
e Any documents relating to a review, including recommendations and outcomes.
Confidentiality and privacy
A complainant’s details should remain confidential. However, Council may be obliged to disclose a
person’s details to an.external body for investigation or under a legal or statutory process.
Council officers should bear insmind that under Information Privacy Principle (IPP) (11), personal
information must not be disclosed to an entity other than the person the subject of the personal
information, relevant exclusions may include the following:
1. The person has expressly or impliedly agreed to the disclosure; or
2. Council officers are satisfied, on reasonable grounds, that the disclosure is necessary to lesson
or prevent a serious threat to the life, health, safety or welfare of an individual, or to public
health, safety or welfare; or
3. The disclosure is authorised or required under law.
Guidance for investigations
The reviewing officer who is investigating the complaint shall do so as expeditiously as possible
and where a complex investigation is required, update the complainant on the progress of the
response.
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For complex complaints, the reviewing officer should prepare an action plan for conducting the
investigation and gather all information necessary to conduct the investigation such as relevant
laws and Council policies and processes. The reviewing officer may also obtain information from
discussions with the complainant, Council officers and, where relevant, third parties.
When undertaking an investigation, officers must adhere to the principles of procedural fairness
and natural justice. All relevant, credible and dispute issues must be properly examined free of
bias. Any resulting decisions must be supported by evidence. A person whose rights, interests, or
legitimate expectations could be affected by the review has a right to a non-biased, impartial
assessment of the facts and allegations.
For complex matters, the reviewing officer shall prepare a report setting out their findings, what
action, if any, is proposed to be taken and, if necessary, any recommendations for improvements
to Council's administrative processes for consideration by the CEO.
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DEFINITIONS
Administrative action complaint is a complaint that —
(a) is about an administrative action of a local government, including the following, for
example —
(i) a decision, or a failure to make a decision, including a failure to provide a
written statement of reasons for a decision;
(ii) an act, or a failure to do an act;
(iii) the formulation of a proposal or intention;
(iv) the making of a recommendation; and
(b) is made by the affected person.
Affected person refers to any person who is apparently affected by.an administrative action
of Noosa Council.
CEO refers to the Chief Executive Officer of the Council.
Complainant refers to the affected person or organisation making a complaint.
Complaint means an expression of dissatisfaction by a person regarding an administrative action
of Council
Corrupt conduct means conduct of a person, regardless of whether the person holds or held an
appointment, that —
(a) Adversely affects, or could adversely affect, directly or indirectly, the performance of functions
or the exercise of powers of —
(i) A unit of public administration;.or
(ii) A person holding an appointment; and
(b) Results, or could result, directly.or indirectly, in. the performance of functions or the exercise of
powers mentioned in paragraph (a).in a way that —
(i) Is not honest or is not impartial; or
(ii) Involves a breach of trust placed in a person holding an appointment, either knowingly
or recklessly; or
(iii) Involves a misuse of information or material acquired in or in connection with the
performanceof functions or the exercise of powers of a person holding an appointment;
and
(c) Is engaged in for the purpose of providing a benefit to the person or another person or causing
a detriment to another person; and
(d) Would, if provided, be —
(i) A criminal offence; or
(ii) A disciplinary breach providing reasonable grounds for terming the person’s services, if
the person is or were the holder of an appointment.
Fair and objective means that complaints are considered on their merits and addressed in an
unbiased and equitable manner, the principles of natural justice are observed and complainants
will not suffer any reprisal from Council.
Maladministration is defined in schedule 4 of the Public Interest Disclosure Act 2010,
maladministration is administrative action that —
(a) Was taken contrary to law; or
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(b) Was unreasonable, unjust, oppressive, or improperly discriminatory; or
(c) Was in accordance with a rule of law or a provision of an Act or a practice that is or may be
unreasonable, unjust, oppressive, or improperly discriminatory in the particular circumstances; or
(d) Was taken —
(i) For an improper purpose; or
(ii) On irrelevant grounds; or
(iii) Having regard to irrelevant considerations; or
(e) Was an action for which reasons should have been given, but were not given; or
(f) Was based wholly or partly on a mistake of law or fact; or
(g) Was wrong.
Natural Justice means that persons who are the subject of a complaint allegation and other
potentially affect parties have the following rights:
1. To be informed of the substance of allegations that may affect their rights and interests in as
much detail as possible;
2. To be given a reasonable opportunity to present.their case to a.decision maker or investigator
in writing or at a meeting; and
3. To have the decision maker act fairly without bias.
A reprisal is a form of detriment to a person because itis believed that somebody has made or
intends to make a public interest disclosure)
A Reprisal may include any action that:
e Causes personal injury orprejudice to safety;
e Results in property damage onloss;
e Intimidates or harasses;
e Discriminates against or disadvantages the discloser’s career, profession, employment, trade
or
e business;
e Causes financialloss; and/or
e Causes damage to reputation:
Reviewing officer means a Council officer who has been tasked with investigating an
Administrative Action Complaint. At the first level, the reviewing officer will generally be a branch
manager/supervisor of. coordinator. At the second level, the reviewing officer will generally be a
Director.
Substantial misuse of public resources is defined in Section 13 of Public Interest Disclosure Act
2010 as more than an alleged misuse based on mere disagreement over policy that may properly
be adopted about amounts, purposes or priorities of expenditure.
Substantial and specific danger to public health and safety includes any substantial and
specific danger to the health and safety of the public. Public health or safety is defined in
schedule 4 of the Public Interest Disclosure Act 2010 to include the health or safety of individuals
who are:
e Under lawful care or control (i.e. students, patients, prisoners); or
° Using community facilities or services provided by the public or private sector; or
° In employment workplaces.
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A substantial and specific danger to the health and safety of a person with a disability
means any substantial and specific danger to the health or safety of a person with a disability.
Section 11 of The Disability Services Act 2006, defines ‘disability’ as follows:
(1) A disability is a person’s condition that —
(a) Is attributable to —
(i) an intellectual, psychiatric, cognitive, neurological, sensory or physical impairment; or
(ii) a combination of impairments mentioned in subparagraph (i); and
(b) Results in —
(i) a substantial reduction of the person’s capacity for communication, social interaction, learning,
mobility or self-care or management and
(ii) The person needing support.
(2) For subsection (1), the impairment may result from an acquired brain injury.
(3) The disability must be permanent or likely to be permanent.
(4) The disability may be, but not need be, of a chronic episodic nature.
A_ substantial and _ specific danger to the environment refers to any conduct that is an
offence, or the contravention of a condition imposed, under Queensland environmental legislation
Unreasonable complaint conduct is any behaviour by a person because of its nature and/or
frequency raises substantial health, safety, resource or equity issues for the parties involved.
Unreasonable persistence, demands, lack of cooperation; arguments and behaviours can be
considered as unreasonable complaint conduct.
Version Reason/ Trigger Change (Y/N Endorsed/ Reviewed by Date
Page 14
Page 77 of 118Section 78
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
14 COOROY RV STOPOVER - EXPRESSION OF INTEREST OUTCOME FOR NEW
FREEHOLD PERMIT
DOCUMENT INFORM AT ION
Author Property Advisor, Denis Wallace
Corporate Services Department
Index ECM/ Applications/MCU15/0003/VP16/0011/Property/17 Mary River Rd
Attachments 1. EOI Evaluation Summary Sheet
EXECUTIVE SUMMARY
Council established the Cooroy RV Stopover in 2015 to address an identified need to cater for
RV travellers in the Noosa hinterland. Following recent review of the facility’s operation, it
resolved to proceed to an Expression of Interest (EOI) process for a new community-led model.
The EOI was undertaken for a Freehold Permit for the Cooroy RV Stopover offered to not-for-
profit community groups based in the Cooroy. Submissions were received from the Cooroy
Future Group Inc. and the Cooroy Chamber of Commerce (CCOC).
Council’s EOI assessment panel scored the submission of the CCOC highest, noting it provided
a greater level of detail, demonstrated a higher level of understanding of the facility and indicated
the CCOC has access to greater financial and human resources. The assessment panel
recommends Council agree to enter a 3 year Freehold Permit with the Cooroy Chamber of
Commerce.
RECOMMENDATION
That Council note the report by the Property Advisor to the Services and Organisation Committee
Meeting dated 12 June 2018 regarding the Expression of Interest process undertaken for a
community-led model for operation of the Cooroy RV Stopover site and authorise the CEO to
enter into a new Freehold Permit with the Cooroy Chamber of Commerce for the Cooroy RV
Stopover site for an initial three (3) year term.
REPORT
The purpose of this report is to provide the results of a recent Expression of Interest (EOI)
process for a new Freehold Permit offered to community groups to operate the RV Stopover
facility on Council land in Cooroy.
1. Background
Council operates the Cooroy RV Stopover on freehold community land at 17 Mary River Road,
Cooroy. The facility was established in 2015 to address an identified need for RV travellers in
the Noosa hinterland. Recent reports to Council have outlined the facility’s visitation, financial
performance and the results of an EOI process for third-party management of the site. In April
2018 Council resolved to proceed to a new EOI process for a new community-led model for the
operation of the Cooroy RV Stopover.
2. Expressions of Interest
An EOI for a Freehold Permit for the Cooroy RV Stopover offered to not-for-profit community
groups based in the Cooroy area was advertised in the Noosa News and Cooroy Rag and listed
on Council’s website. A number of potentially interested parties and community groups were
also advised directly. Respondents were invited to submit applications to LG Tenderbox -
Council’s e-tender portal, with applications closing on 22 May 2018. The EOI supporting material
included:
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
An EOI Invitation providing background and outlining the Freehold Permit offered by
Council;
The facility’s MCU Development Approval;
The facility’s Disaster Management Plan;
A schedule of operational and maintenance undertakings;
A schedule of visitor history data;
An indicative schedule of annual interruption dates (i.e. Pony Club and Car Club event
dates); and
A draft Freehold Permit.
The proposed Freehold Permit area is shown below. The Permit is initially offered for a 3 year
term, with rental set at a nominal amount of 1 Unit under Council’s adopted Fees and Charges
Schedule (currently $274).
Figure 1 – Cooroy RV Stopover Permit Area Shown Blue
There were 14 downloads of the EOI material from separate entities through the e-portal and 2
formal EOI submissions were received.
An evaluation panel comprising of Council property and governance staff reviewed the
submissions in accordance with the assessment criteria and obligations under Council’s EOI
processes. The panel’s summary evaluation spreadsheet is included as Attachment 1. Brief
discussion of the submissions is provided below.
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Cooroy Future Group Inc.
The panel considered Cooroy Future Group’s submission showed it has a reasonable capacity
and resources to operate the Cooroy RV Stopover but noted the Group’s limited finances. The
Group is based near the site, at the Cooroy Butter Factory, and demonstrated experience and a
good track record in running community projects, events and facilities. The submission outlined
a reasonable understanding and methodology proposed for the operation of Cooroy RV
Stopover, however, no preliminary budget was provided.
Cooroy Chamber of Commerce
The panel considered the CCOC’s submission showed it has good capacity and resources to
operate the Cooroy RV Stopover, with the Chamber providing a preliminary budget and indicating
it has strong finances allowing it to easily sustain any operational costs associated with the
Cooroy RV Stopover. The CCOC indicates it runs existing websites and uses existing booking
systems suitable for the RV Stopover operation. The CCOC has demonstrated experience and a
good track record in running large community projects and events. The submission provide a
good understanding and detailed methodology proposed for the operation of Cooroy RV
Stopover, including detailed preliminary budgets.
Overall, the assessment panel scored the CCOC’s submission higher for its greater level of
detail, demonstrated understanding of the facility, its development approval and disaster
management plan and access to a higher level of financial and human resources.
The assessment panel recommends Council agree to enter a 3 year Freehold Permit with the
Cooroy Chamber of Commerce.
Previous Council Consideration
Ordinary Meeting Minutes, 28 August 2014, Item 6, Page 17
Council note the report by the Executive Officer to General Committee Meeting dated 25 August
2014 relating to the provision of a recreational vehicle (RV) stopover area, waste dump point and
associated facilities at Cooroy, and request staff to:
A. Enter into formal negotiations with the Combined Coastal Car Club to allow for a 12 month
trial for an RV Stopover utilising the open space included in the Club’s permit to occupy
over part of Lot 1 SP242414, 17 Mary River Road, Cooroy;
B. Submit an application for material change of use to allow temporary use of the site for up to
2 years by fully self-contained compact recreational vehicles (excluding big rigs over 12.5
m in length), subject to satisfactory arrangements being made with the Combined Coastal
Car Club;
C. Develop a detailed minimum design and associated estimate of costs for a waste dump
point and associated facilities to be located within Lot 1 SP242414, 17 Mary River Road,
Cooroy (as per Figure 2 outlined in the report), together with associated directional and
user signage with a view to a request for funding being submitted to the quarterly budget
review process to allow construction to occur during 2014-15;
D. Prepare a feasibility assessment of the project to ensure that all financial and risk issues
are addressed including the approach to the management model for the 12 month trial; and
E. Investigate options and estimated costs to provide parking spaces for long “recreational”
vehicles in close proximity to Cooroy town centre and revisit usage of the Council freehold
land opposite Cooroy Library for an interim parking area for longer vehicles until a
permanent solution can be implemented.
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Ordinary Meeting Minutes, 4 June 2015, Item 4, Page 15
That Council note the report by the Development Planner to the Planning & Organisation
Committee Meeting dated 26 May 2015 regarding Application No. MCU15/0003 for a
Development Permit for a Self-Contained RV Stop & Waste Dump Point situated at 17Mary River
Road, Cooroy and:
A. Approve the application subject to the conditions and grounds for approval contained in the
Planning & Organisation Committee Agenda dated 26 May 2015 with the deletion of
condition 11 and amendments to conditions 13 and 16 to read as follows:
13. To ensure the safety of visitors, the site must be managed by a caretaker.
16. The vehicle access road, passing bays, access driveways and waste dump point
must be constructed generally in accordance with the approved plans. These works
must be completed prior to the commencement of the use.
B. Reaffirm Council’s position that the Combined Coastal Car Club and Cooroy Horse & Pony
Club’s needs for use of the site will be given priority, with the area in front of club house
and the first access driveway only used on an as needs basis after consultation with the
Combined Coastal Car Club.
Ordinary Meeting Minutes, 17 August 2017, Item 2, Page 8
That Council note the report by the Property Advisor to the Services & Organisation Committee
Meeting dated 8 August 2017 and proceed to an Expression of Interest process for management
of Council’s RV Stop facility at 17 Mary River Road, Cooroy (Lot 1 SP242414), as detailed in the
report.
Ordinary Meeting Minutes, 18 January 2018, Item 1, Page 3
That Council note the report by the Property Advisor to the General Committee Meeting dated 15
January 2018 regarding the expressions of interest process undertaken for management
services for the Cooroy RV Stopover and:
A. Not award the expression of interest for management services for the Cooroy RV Stopover in
accordance with Section 228 (8) of the Local Government Regulation 2012 and clause 8.1(a)
of the Expression of Interest Process Terms;
B. Request the Chief Executive Officer to inform all applicants of Council’s decision;
C. Continue operating the Cooroy RV Stopover under the current interim management
arrangement until no longer required by Council; and
D. Seek to define, negotiate and implement a community led management model which results
in the Cooroy RV Stopover being operated at nil cost to ratepayers.
Ordinary Meeting, 19 April 2018, Item 1, Page 6
That Council note the report by the Property Advisor to the Services and Organisation Committee
Meeting dated 10 April 2018 regarding the Cooroy RV Stopover and agree to proceed to a new
Expression of Interest process to identify a suitable Cooroy community group to offer a Freehold
Permit for the site, as detailed in the report.
Finance
Previous reports have outlined the existing financial performance of Cooroy RV Stopover under
the original third party management model and outlined various options. The new community-led
Freehold Permit operation model is anticipated to allow the facility to operate at nil cost to
ratepayers.
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Risks & Opportunities
The proposed model should allow Council to meet broad Cooroy community expectation that the
facility will continue to operate. Community managed facilities can represent increased
administrative, compliance and staffing risk for Council when compared to those run by a
professional commercial business (as previously proposed).
Consultation
External Consultation - Community & Stakeholder
Nil
Internal Consultation
Procurement Advisor
Governance Advisor
Property Manager
Departments/Sections Consulted:
Chief Executive Officer Community Services X Corporate Services
Executive Officer Community Development Financial Services
Executive Support Community Facilities ICT
Libraries & Galleries x Procurement & Fleet
Local Laws x Property
Waste & Environmental Health Revenue Services
X Executive Services Environment & Sustainable Development Infrastructure Services
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
x Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 82 of 118
Section 83
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Attachment 1
Page 83 of 118
Attachment 1
Final Evaluation
NOOSA SHIRE COUNCIL Weighted Attribute Evaluation Spreadsheet - Final Evaluation
frees
NAME OF TENDERER PRICE
(Conforming Tenders Only) (excl of GST)
1
2
7 SSS Ss
5 |
SS |
—_—_—_—_— |
Tf
8
ee
M0
NON-CONFORMING TENDERS
1 2
. Goroy Chamber o, Ft 0
PARTA-Non price clements_ Commerce Inc
Resultant score pas
Evaluation Griteria Weighting (%) cebighting — s
a
Tm fw fw fe | |
Normalised Technical Score (Tn)
Contract Administrator & Assesment Panel Member |
Assesment Panel Member 2
Assesment Panel Member 3
Assesment Panel Member 4 PO
Assesment Panel Member 5 Pe
The Contract Administrator confirms the above scores and weightings of this evaluation o> h) I ‘a
COMPLETED RV Cooroy Evaluation Workbook Page | 1/06/2018
Page 83 of 118Section 84
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
15 COUNCILLOR REPRESENTATION ON TOURISM NOOSA'S INDUSTRY
DEVELOPMENT & SUSTAINABILITY COMMITTEE
DOCUMENT INFORM AT ION
Author Chief Executive Officer, Brett de Chastel
CEO’s Office
Index ECM/ Subject/ Councillors/ Mayor – Governance & Administration
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Chief Executive Officer to the Services & Organisation
Committee Meeting dated 12 June 2018 and appoint Cr ___________ as Council’s
representative on Tourism Noosa’s Industry Development & Sustainability Committee.
REPORT
The Chairperson of Tourism Noosa has recently approached Council requesting that Council
nominate a Councillor representative to participate on their Industry Development & Sustainability
Committee (IDSC).
The purpose of the IDSC, as advised by Tourism Noosa, is to provide strategic and tactical
advice to the Tourism Noosa Board on the development of tourism industry, product and
sustainability initiatives. The tourism industry development and sustainability objectives (as
outlined in the Tourism Strategy 2017 – 2022) form the basis of the broader objectives of the
IDSC.
Essentially, the purpose of the group is to provide advice to the Tourism Noosa Board on these
issues to ensure best practice and evidenced based decision making at the Board level on
tourism development and sustainability. It is understood that the Committee is looking to have
more emphasis on the sustainability element of its role and is looking for a Councillor to add to its
deliberations in that regard.
Tourism Noosa has advised that Committee members are required to contribute to an exchange
of ideas through a commitment to industry/product development and sustainability principles for
the benefit of the tourism industry in the Noosa area.
Council’s Director Environment & Sustainable Development and Economic Development
Manager currently attend IDSC meetings as invited observers.
Previous Council Consideration
Nil.
Finance
Nil.
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Risks & Opportunities
Nil.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
The request for a Councillor nominee has been discussed with the Mayor.
Departments/Sections Consulted:
X Chief Executive Officer Community Services Corporate Services
Executive Officer Community Development Financial Services
Executive Support Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 85 of 118
Section 86
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
16 COUNCIL COMMITTEE MEETINGS
DOCUMENT INFORM AT ION
Author Chief Executive Officer, Brett de Chastel
CEO’s Office
Index ECM/ Subject/ Council Meetings - General
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Chief Executive Officer to the Services & Organisation
Committee meeting dated 12 June 2018 and:
A. Note that in future, the Planning and Environment Committee, Services and Organisation
Committee and General Committee meetings will note the movers and seconders of
motions in accordance with section 270 of the Local Government Regulation 2012;
B. Exempt the Planning and Environment Committee and Services and Organisation
Committees from the keeping of minutes pursuant to section 272 (6) of the Local
Government Regulation 2012 on the basis that the sole purpose of these Committees is to
provide recommendations to Council for consideration at its Ordinary Meeting (noting that
the outcomes of these meetings will record Councillor attendance, details of all items
deliberated on, details of any conflicts of interest or material personal interests declared by
Councillors, any changes to staff recommendations and the final recommendations to the
Ordinary Meeting made by these Committees); and
C. Exempt the General Committee from the keeping of minutes pursuant to section 272 (6) of
the Local Government Regulation 2012 on the basis that the sole purpose of this
Committee is to provide recommendations to Council for consideration at its Ordinary
Meeting (noting that the outcomes of the General Committee meeting will record Councillor
attendance, details of all items deliberated on, details of any conflicts of interest or material
personal interests declared by Councillors, any changes to staff recommendations and the
final recommendations to the Ordinary Meeting made by the General Committee).
REPORT
The purpose of this report is to address some technical requirements in relation to Council’s
compliance with the Local Government Regulation 2012.
1 COUNCIL COMMITTEES
At the Post Election meeting on 5 April 2016, Council established a number of Standing
Committees. These Committees do not have the power to make decisions - their sole purpose is
to consider issues and make recommendations to Council for consideration at its monthly
Ordinary meeting. The final decision on all items is made by the full Council at its Ordinary
meeting.
The way in which we currently operate our Committees is not in strict compliance with the Local
Government Regulation.
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
2 QUESTIONS AND ANSWERS
As there has been some public interest in this matter, I have set out a series of questions and
answers which explain the matters under consideration.
Q. Is the current system of Committees, agendas and minutes the same as has been used
since de-amalgamation in 2014?
A. Yes - although the names of the Committees have changed slightly. The current system of
Committees, agendas and minutes is essentially the same as the system used by Noosa
Shire Council for at least 10 years prior to amalgamation (again, with slightly different
Committee names).
Q. What is the role of standing committees established by Council?
A. The role of standing committees is to consider issues and make recommendations to the
Council. Although it is possible under the Local Government Act, our Council has not
delegated any decision-making role to these committees. Their sole purpose is to make
recommendations to the Council. It is the Council that makes the decision at its Ordinary
Meeting.
Q. How are the deliberations of our Committees currently reported to Council?
A. The following outcomes of all of our Committee meetings are currently recorded in writing:
the names of all Councillors attending the Committee meeting;
the details of all items considered by the Committee;
the details of any Councillor declared conflicts of interest or material personal
interests;
all recommendations by the Committee to the Ordinary meeting;
any changes to staff recommendations (which are reported in the Committee meeting
agenda) are shown in revision mode.
The outcomes of the Committee meetings (including all of the details mentioned above) are
then reported to the full Council and are included in the monthly agenda for the Ordinary
meeting.
Q. Are Committee meeting agendas, outcomes of the Committee meetings, Ordinary meeting
agendas, and Ordinary meeting minutes publicly available on Council’s website?
A. Yes. The only exception to this is when a report is confidential (pursuant to section 275 of
the Local Government Regulation 2012) covering matters such as legal action, contracts
etc. Noosa Council seldom has confidential reports. In these rare instances, the process is
that the report is kept confidential, the Committee meeting is closed for consideration of the
specific matter and the meeting is then reopened to the public for Councillors to consider
the report recommendation. The Committee recommendation then forms part of the
outcomes of Committee meeting and is publicly reported in the Ordinary meeting agenda.
The final decision made by Council on the confidential matter is also included in the
Ordinary meeting minutes.
Q. What isn’t currently being recorded and reported to Council as part of the outcomes of the
Committee meetings?
A. There are two parts to this answer.
1. The mover/ seconder of motions at the Planning and Environment Committee and the
Services and Organisation Committee are not recorded at all. This is due to the
informal nature of these Committee meetings where matters are dealt with via
Councillor consensus and therefore motions are not moved by Councillors (refer also
to the question below on compliance with the Local Government Regulation 2012).
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Matters on which there is not consensus are referred to the General Committee for
consideration.
2. At the General Committee, the outcomes of the meeting reported to the Ordinary
meeting include the final recommendation being made by the General Committee to
the full Council (the same process as used for the Planning and Environment
Committee and Services and Organisation Committee). The outcomes do not include
any lost motions/amendments, divisions on voting, requests by a Councillor to record
how they voted, or specific amendments moved by Councillors. During the meeting,
minutes of all deliberations are recorded and projected on screen to allow Councillors
and the public attending the meeting to keep track of the debate but it is currently
only the final recommendations that are reported to Council and form part of the
Council meeting agenda.
Q. Is Council currently in full technical compliance with the Local Government Regulation
2012?
A. No. There are two areas of current non-compliance – sections 270 and 276. Details of
these sections are outlined below. Essentially, section 270 requires a mover / seconder
and as Councillors are aware, our Planning and Environment Committee and Services and
Organisation Committee have been operating on a consensus model without requiring a
formal mover/seconder of motions. Further, section 276 sets out a series of requirements
for the keeping of minutes and given that we haven’t passed an exemption resolution
pursuant to section 272 (6) we don’t currently comply.
Q. Does the non-compliance with these provisions of the Local Government Regulation 2012
mean that past Council decisions are “unlawful”?
A. No. To ensure clarity around this issue, the CEO sought legal advice from King and
Company Solicitors. Their advice was very clear. The non-compliance is a matter of
procedure, not substance and the decisions of Council are not “legally invalid” as a result.
Council Committees do not have decision making power and their sole purpose is to make
a recommendation to Council and it is Council that makes the actual decision at the
Ordinary meeting.
3 THE PROVISIONS OF THE LOCAL GOVERNMENT REGULATION 2012
The relevant provisions of the Local Government Regulation 2012 are set out below for
information.
Section 270 Procedure at meetings
(1) Business may be conducted at a meeting of a committee only if a quorum is present.
(2) At a meeting of a committee—
(a) voting must be open; and
(b) a question is decided by a majority of the votes of the members present; and
(c) each member present has a vote on each question to be decided and, if the votes are
equal, the member presiding also has a casting vote; and
(d) if a member present fails to vote, the member is taken to have voted in the negative.
Section 272 Minutes
(1) The chief executive officer must ensure minutes of each meeting of a local government are
taken under the supervision of the person presiding at the meeting.
(2) Minutes of each meeting must include—
(a) the names of councillors or committee members present at the meeting; and
(b) if a division is called on a question—the names of all persons voting on the question
and how they voted.
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
(3) At each meeting, the minutes of the previous meeting must be—
(a) confirmed by the councillors or committee members present; and
(b) signed by the person presiding at the later meeting.
(4) A copy of the minutes of each meeting—
(a) must be available for inspection by the public, at a local government’s public office
and on its website, within 10 days after the end of the meeting; and
(b) when the minutes have been confirmed—must be available for purchase at the local
government’s public office.
(5) The price for purchasing the minutes must not be more than—
(a) the cost to the local government of having the copy printed and made available for
purchase; and
(b) if the copy is supplied to a purchaser by post—the cost of postage.
(6) This section does not apply to a committee which a local government has, by resolution,
exempted from the requirement to take minutes of its proceedings.
(7) A local government may only exempt a committee under subsection (6) if the committee’s
only function is to advise, or otherwise make a recommendation to, the local government.
(8) Also, a committee which has been exempted under subsection (6) must give the local
government a written report of its deliberations and its advice or recommendations.
4 LEGAL ADVICE
The CEO sought legal advice from King and Company Solicitors in relation to this matter. Their
advice can be summarised as follows:
The current non-compliance is a matter of procedure, not substance;
Neither the Local Government Act or the Local Government Regulation prescribe any
specific consequences for failure to comply with the meeting procedure requirements;
Neither the Local Government Act or the Local Government Regulation specifies that non-
compliance with one or more of the requirements about the regulation of conduct of
meetings (including committee meetings) voids any decision of the meeting;
In each and every instance, the relevant decision of Council is the decision made at an
Ordinary meeting of Council, not a committee meeting;
The absence of a resolution under section 272 (6) of the Regulation (exempting a
Committee from the keeping of minutes) means that Council is not in strict compliance with
the procedural requirements of the regulation but that does not mean that the decisions of
the Council are “legally invalid”; and
Council should have a mover and seconder at all of its Committee meetings in accordance
with section 270.
5 THE WAY FORWARD
There are a number of matters Council will need to change in its current meeting processes to
bring us into strict compliance with the Local Government Regulation 2012. In doing so, we
should be mindful that any changes should reflect the desired goals of a good Council decision
making process, namely:
enabling good debate to ensure the best decisions can be made by Council;
ensuring that the best information is available to Councillors to inform debate and make
decisions;
ensuring that the process is open and transparent to the community; and
ensuring that due process is followed.
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Mover/seconder of motions at the Planning and Environment Committee and Services and
Organisation Committee meetings
To comply with section 270, we will need Councillors to move/ second motions at the Planning
and Environment Committee and Services and Organisation Committee meetings. This is
already done at the General Committee meetings. This should not mean that the Planning and
Environment Committee and Services and Organisation Committee meetings need to become
significantly more formal.
There is no reason that the same level of current informality cannot continue apply with the only
difference being that a mover and seconder will be required to make a recommendation to
Council (or to refer the matter to General Committee) on each matter. This can occur at the end
of the informal discussion on each particular item. As is currently the practice, any matter that is
not dealt with by consensus can be referred to the General Committee.
Exempting the Planning and Environment Committee and Services and Organisation
Committee meetings from the keeping of minutes under section 272 (6)
With a change to the process to include a mover/seconder of each item at these Committees as
proposed above, the outcomes that would be reported to the Ordinary meeting are essentially a
full set of minutes. What is currently recorded and reported to Council from these meetings are:
the names of all Councillors attending the Committee meeting;
the details of all items considered by the Committee (effectively, the details of what the
Committee has deliberated on);
the details of any Councillor declared conflicts of interest or material personal interests;
all recommendations by the Committee to the full Council; and
any changes to staff recommendations (which are reported in the Committee meeting
agenda) are shown in revision mode.
Including a mover/seconder for each item effectively makes this a full set of minutes.
The only reason that it might be beneficial to exempt these two Committees from the keeping of
minutes is not so much in relation to the format and detail of the proposed minutes but rather to
exempt the need for the following Committee meeting to confirm their previous minutes. Given
that the recommendations of the Committee have been considered and decided upon at the
Ordinary meeting in the meantime, there is perhaps not a lot of value in confirming the previous
minutes at the subsequent Committee meeting. This is not a major issue either way.
It is recommended that Council exempt these two Committees from the keeping of minutes using
the provisions of section 272 (6), noting that this exemption will not affect the format and detail of
those minutes.
Exempting the General Committee from the keeping of minutes under section 272 (6)
The other matter for consideration is whether or not to exempt the General Committee from the
keeping of minutes. This matter is more nuanced than the above issue because such a decision
would affect the content of what is reported to the Ordinary meeting as the outcomes/
recommendations of the General Committee.
Under our existing Committee meeting system, at the Planning and Environment Committee and
Services and Organisation Committee meetings, Councillors do not move motions, amendments,
request divisions on voting to be recorded etc because any matter that is not unanimously
agreed by the Committee is referred to the General Committee for consideration. More formal
debate occurs at the General Committee.
As outlined earlier in this report, our current practice with the General Committee is the same as
the Planning and Environment and Services and Organisation Committee meetings, that is to
report to the Ordinary meeting the final outcomes of the Committee’s deliberations. These
outcomes of General Committee meetings currently include the meeting attendees, Councillor
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
conflicts of interest or material personal interest declarations and details of all matters deliberated
on by the General Committee and the final Committee recommendation on each item
(determined by majority vote). Council then deliberates on these final recommendations at the
Ordinary Meeting.
If the “full minutes” approach was to be taken, then in addition to the matters already reported to
Council, the following additional items would need to be included:
movers and seconders of motions;
details of all motions/amendments that are moved whether they be carried or lost; and
details of individual Councillor votes in the event that a division on voting has been called
or if an individual Councillor requests their vote be recorded on a particular matter.
As Councillors would be aware, our meeting management staff currently record all of these items
already in “live format” and project them on screen during the meeting to allow Councillors and
the public attending the meeting to keep track of the debate as the General Committee meeting
is taking place. Therefore, the “full minutes” are being recorded in “live format” however only the
final recommendations of the Committee are being reported to the Ordinary meeting which is
consistent with the process applied for the other two Council Committees.
There are arguments for and against as to whether or not the General Committee should be
exempt from the keeping of “full minutes”. The arguments for include:
The final recommendation of the General Committee (reached by majority vote) is what
ultimately needs to be considered at the Ordinary meeting. Including all deliberations that
occurred at the General Committee (including those that are procedural in nature) could
potentially distract from the final recommendation of the Committee;
At the Ordinary Meeting Council can, of course, make a decision that is different to that
which was recommended by the General Committee. There may be some confusion if at
the subsequent General Committee meeting the minutes of the previous General
Committee meeting need to be adopted, particularly if the recommendations are different to
what was ultimately decided by Council at the Ordinary meeting;
Including additional information is not relevant because the primary purpose of the General
Committee is to make recommendations to the Ordinary meeting, not to make the final
decision. The additional information is mainly relevant at the decision making stage (the
Ordinary meeting of Council);
Consistency with the Planning and Environment and Services and Organisation Committee
meeting processes (in the event that Council also exempts those committees under section
272 (6)).
The arguments against include:
These “full minutes” are already taken by meeting management staff during the meeting so
there is no additional workload required to produce this information;
The “full minutes” would show the process that the General Committee took to reach its
final determination on its recommendation to the Ordinary Meeting; and
The “full minutes” would show more information about the General Committee
deliberations.
On balance, the CEO is recommending that we retain the current practice of reporting the final
recommendations of the General Committee (reached by majority vote) to the Ordinary meeting.
The reason for this recommendation is that ultimately, the General Committee’s role is to make
recommendations to the Ordinary meeting and it is the final recommendation that is the most
critical aspect that should be reported to Council as the outcome of the General Committee. This
would require a resolution under section 272 (6) of the Local Government Regulation 2012 and
the report recommendation is framed accordingly.
Page 91 of 118
Section 92
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
6 STANDING ORDERS
As Councillors would be aware, it has been our intention to review our Standing Orders
notwithstanding the matters raised in this report. Our Standing Orders were originally adopted
very quickly following de-amalgamation and there are some inconsistencies/ improvements that
need to be made.
While it was originally intended to undertake a review of our Standing Orders 6 months ago,
Councillors have been advised that this review has been on hold pending the outcome of
legislation associated with the Belcarra local government reforms. Included in that reform
package are proposed mandated provisions to govern elements of Council meetings and it would
have been premature to review our Standing Orders until those mandated provisions were
published.
Now that the legislation has been passed, the Department of Local Government, Racing and
Multicultural Affairs has published consultation copies of model meeting procedures which
mandate how conflicts of interest and Council behaviour matters are to be dealt with in Council
and Committee meetings.
Further, the Department has also published for consultation a best practice guide for Standing
Orders for Council meetings including Standing Committees. Once these documents are
finalised by the State government following consultation (most likely to be in July), we will be in a
position to revisit our own Standing Orders to incorporate the new mandated provisions and also
draw upon the best practice guideline for Standing Orders published by the State government.
We should accordingly be in a position to commence this review of our Standing Orders in July or
August 2018.
Previous Council Consideration
Post election meeting, 5 April 2016, Item 2, Page 2
That Council note the report by the Chief Executive Officer to the Post Election meeting dated
5 April 2016 regarding the establishment of Standing Committees and the adoption of the Council
meeting timetable for the remainder of 2016 and:
1. Approve the establishment of the Planning and Environment Committee, the Services and
Organisation Committee, and the General Committee as Standing Committees under
section 264 of the Local Government Regulation 2012, with the relevant roles and
responsibilities identified in the Chief Executive Officer’s report;
2. Appoint the following Councillors to each of the Committees:
Planning and Environment Committee
Councillor Wellington
Councillor Jurisevic
Councillor Jackson
Councillor Stockwell
Services and Organisation Committee
Councillor Wellington
Councillor Pardon
Councillor Wilkie
Councillor Glasgow
General Committee
The Mayor and all Councillors
3. Note that pursuant to section 267 of the Local Government Regulation 2012, each
Committee will appoint its own chairperson; and
4. Adopt the times and dates of future meetings of the Council and Committees in accordance
with the Meeting Calendar 2016 shown at Attachment 1 to the report, with all meetings to
be held at the Council Chambers at Tewantin other than the Ordinary Meeting on 20
October 2016 which will be held offsite at Cooroy.
Page 92 of 118
Section 93
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Ordinary Meeting, 15 March 2018, Item 7, Page 15
That Council note the report by the Chief Executive Officer to the General Committee Meeting
dated 12 March 2018 and:
A. Amend the membership of Council’s Standing Committees so that Councillor membership
is as follows:
1. Planning and Environment Committee – Cr Stockwell (Chairperson), Cr Jackson,
Cr Glasgow and Mayor Wellington;
2. Services and Organisation Committee – Cr Jurisevic (Chairperson), Cr Pardon,
Cr Wilkie and Mayor Wellington; and
3. General Committee – continuing as the Mayor and all Councillors with Cr Wilkie as
Chairperson.
B. Appoint Cr Stockwell in place of Cr Jurisevic as a member of the Case Management
Working Group;
C. Appoint Cr Jurisevic in place of Cr Pardon as Council’s representative on the Northern
SEQ Regional Roads and Transport Group;
D. Appoint Cr Glasgow in place of Cr Stockwell as a member of the Park Road Boardwalk
Reference Group;
E. Appoint Cr Stockwell as Council’s representative to the Noosa Integrated Catchment
Association Inc.; and
F. Appoint the Mayor and Cr Jackson as Council’s representatives on the proposed
Sustainable Tourism Stakeholder Reference Group.
Finance
Nil.
Risks & Opportunities
Council needs to comply with the provisions of the Local Government Regulation 2012.
Consultation
External Consultation - Community & Stakeholder
King and Co Solicitors
Internal Consultation
Mayor and Councillors
Departments/Sections Consulted:
X Chief Executive Officer Community Services Corporate Services
Executive Officer Director Director
X Executive Support Community Development Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 93 of 118
Section 94
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
REPORTS FOR NOTING BY THE COMMITTEE
17 NOOSA TRAFFIC ADVISORY AND SPEED MANAGEMENT COMMITTEE - APRIL 2018
DOCUMENT INFORM AT ION
Author Technical Officer-Transport & Traffic, Scott Morgan
Infrastructures Department
Index ECM / Subject / Traffic Management / Speed Management Committee
ECM / Subject / Traffic Management / Traffic Advisory Committee
Attachments 1. Minutes of Meeting
2. Action Matrix
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Senior Officer, Transport and Traffic to the Services &
Organisation Committee Meeting dated 12 June 2018 detailing the key outcomes of the Noosa
Traffic Advisory and Speed Management Committee meeting held on 4 April 2018.
REPORT
The last meeting was in March 2017, as the subsequent meetings were postponed due to the
absence of significant agenda items. This was agreed with the Department of Transport and
Main Roads.
The purpose of this report is to update Council on the key outcomes of the Noosa Traffic
Advisory and Speed Management Committee meeting held on 03 April 2018. Details of which
are in the attached documents.
One (1) significant speed review related issue was discussed during the meeting as set out
below.
1. Speed Review – Cooroy Noosa Road
The Department of Transport and Main Roads (DTMR) implemented previously approved
changes to the speed limit on Cooroy Noosa Road, from 100km/h to 90km/h in March 2017.
Customers expressed concern to Council and DTMR in relation to this change particularly in the
Swift Drive area. DTMR and the Queensland Police Service have been monitoring the situation
for the past 12 months and reported to the Committee that there have been no crashes and no
further community complaints and consider the item now closed.
Finance
There are ongoing costs associated with traffic investigations in order to ensure a safe road
environment for our community. In most cases, safety improvements determined from these
investigations will be funded from operational budgets or referred for consideration in future
budget deliberations.
Page 94 of 118
The text continues on section 95.