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2018-06-12 Services & Organisation Committee Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
Page 62 of 118
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 JUNE 2018
COUNCIL POLICY - ADMINISTRATION ACTION COMPLAINTS PROCESS
MEASUREMENTS OF SUCCESS
In reviewing the effectiveness of Council's Policy and Process, consideration should be given to the
accessibility of the complaints process to complainants, timeliness of resolution, satisfaction of
complainants with the process, and Council's compliance with the process.
RELATED POLICIES AND LEGISLATION
Local Government Act 2009
Local Government Regulation 2012
Public Sector Ethics Act 1994
Crime and Corruption Act 2001
Public Interest Disclosure Act 2010
Councillor Code of Conduct
Employee Code of Conduct
Australian Standard AS/NSZ 10002:2014 - Guidelines for complaint management
Page 6
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