2018-06-12 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA   12 JUNE 2018




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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                    12 JUNE 2018

           ORGANISATIONAL PROCEDURE — ADMINISTRATION ACTION COMPLAINTS PROCESS

           For complex complaints, the reviewing officer should prepare an action plan for conducting the
           investigation and gather all information necessary to conduct the investigation such as relevant
           laws and Council policies and processes. The reviewing officer may also obtain information from
           discussions with the complainant, Council officers and, where relevant, third parties.
           When undertaking an investigation, officers must adhere to the principles of procedural fairness
           and natural justice. All relevant, credible and dispute issues must be properly examined free of
           bias. Any resulting decisions must be supported by evidence. A person whose rights, interests, or
           legitimate expectations could be affected by the review has a right to a non-biased, impartial
           assessment of the facts and allegations.
           For complex matters, the reviewing officer shall prepare a report setting out their findings, what
           action, if any, is proposed to be taken and, if necessary, any recommendations for improvements
           to Council's administrative processes for consideration by the CEO.

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