Annual Report 2016-17

Overseas travel                                            Equal opportunity                                       Administrative action complaints
No official overseas travel was undertaken by                employment                                              Council is committed to managing customer                          •     all staff members are aware of their
Councillors or staff during the period.                                                                                                                                                      responsibilities regarding the complaints; and
                                                           Council is an equal opportunity employer, which         feedback and ensuring all complaints are dealt with
                                                           is committed to providing equal employment              in a fair, prompt and confidential manner. Council                  •     complaints are used to identify problems and to
                                                           opportunities for its current and prospective           aspires to provide a level of service that does not                      continuously improve the Council’s services.
                                                           employees. Council’s employment practices are           attract complaints. However, Council acknowledges
Executive remuneration                                     aligned to Queensland’s Anti-Discrimination Act         the public’s right to provide feedback on services,                A copy of the Council’s current Administrative
                                                                                                                                                                                      Action Complaint Process Policy can be viewed on
                                                           1991 and relevant federal anti-discrimination laws.     including the right to lodge a complaint about a
Under the LG Act, the annual report of a local                                                                     decision or other action Council has taken, or failed              Council’s website.
government must state the total remuneration               Council recognises the importance workforce             to take, where considered appropriate to do so.                    Table 7 below provides a summary of Administrative
packages that were payable during the reporting            diversity and promotes a working environment                                                                               Action Complaints for the period. Council reviews
period to its senior management, and the number            where people are treated on their merits at every       Council’s Administrative Action Complaints Policy
                                                                                                                   has been developed to ensure:                                      each complaint it receives objectively and aims
of employees in senior management who are being            stage of their employment.                                                                                                 to ensure that any improvement opportunities
paid each of the total remuneration packages.                                                                      •      complaints are handled in a structured,                     identified by a particular complaint are implemented
                                                           At Noosa Council, all staff are encouraged to
                                                                                                                          timely and professional manner which is fair,               into operations.
The senior management of a local government                embrace equity and diversity at all levels within the
                                                                                                                          considerate and respectful of privacy;
consists of the chief executive officer and all senior       organisation. The Noosa Council Employee Code
executive employees of the local government. A             of Conduct reinforces the standards of behaviours
senior executive employee is an employee who               required of employees including non-discriminatory
                                                           workplace practices.                                        Table 7 - Administrative Action Complaints
reports directly to the chief executive officer and
whose position would ordinarily be considered to be                                                                    Complaint statistics 30 June 2016 to 30 June 2017
a senior position in the corporate structure.              Council will continue to strive to build a workforce
                                                           and supporting organisational culture that reflects                 Complaints                    Complaints                      Complaints                  Complaints
The total of remuneration packages payable                 the diversity of the greater community and is free of              outstanding                 received during                     resolved                  outstanding
to senior management during the period was                 all forms of discrimination and harassment                        as at 30/06/16                  the period                   during the period            as at 30/06/17
$1,077,410.
                                                                                                                                    0                            23                              17                          6
The annual package bands for Council’s senior
management team are outlined in table 6 below.                                                                         Note: The above statistics relate to formal administrative action complaints, which can be distinguished from ‘a
                                                                                                                       request for service’ by members of the public. An administrative action may include a decision, or a failure to make
                                                                                                                       a decision, a failure to provide a written statement of reasons for a decision, an act, a failure to do an act, the
Table 6 - Executive Remuneration                                                                                       formulation of a proposal or intention, or the making of a recommendation.

Package Band                          Number of senior
                                         management
                                          employees

$100,000 - $200,000                                    3

$200,001 - $300,000                                    2                                                           Council registers
                                                                                                                   Council is required under the LG Regulation to develop and maintain certain registers. A number of these
                                                                                                                   registers are available for public inspection at Council’s Tewantin Office or can be viewed on Council’s
                                                                                                                   website.

                                                                                                                   Below is a list of the registers kept by Council:
                                                                                                                   •      Asset Register                                              •     Other Development Fees and Charges
                                                                                                                   •      Delegations Register                                        •     Local Laws Register
                                                                                                                   •      Complaints Register                                         •     Roads Register
                                                                                                                   •      Claims Register                                             •     Instrument of Appointments
                                                                                                                   •      General Cost Fees and Commercial Charges                    •     Noosa Policy Register
                                                                                                                   •      Engineering and Environment Fees and                        •     Gifts and Benefits Register
                                                                                                                          Charges
                                                                                                                                                                                      •     Contracts Register
                                                                                                                   •      Planning and Development Fees and Charges
                                                                                                                                                                                      •     Registers of Interests
                                                                                                                   •      Building and Plumbing Fees and Charges




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