2020-08-11 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                11 AUGUST 2020


6                        EXECUTIVE SERVICES DEPARTMENT UPDATE - 4TH QUARTER 2019-20
DOCUMENT INFORM AT ION




Author                           Director Executive Services, Debra Iezzi
                                 Executive Services Department

Index                            ECM/Subject/Executive Branch Updates

Attachments                      Nil


EXECUTIVE SUMMARY
Not applicable.

RECOMMENDATION
That Council note the report by the Director Executive Services to the Services & Organisation
Committee Meeting dated 11 August 2020 providing an update on operations of the Executive
Services Department for the period 1 April to 30 June 2020.


REPORT
The adopted organisation structure includes the following branches under the Executive Services
Department:
   Governance;
   People and Culture;
   Community Engagement; and
   Customer Service.

This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the Executive Services Department.

The impact of the COVID-19 pandemic has required the reprioritisation of some projects however
every effort has been made to maintain standards of service to the community and support our
employees. The Department has also been responsive in dealing with emerging issues,
highlights include:
    Governance:
      -      Providing support to operational areas in effective risk management and business
             continuity planning.
    People and Culture:
      -      Supporting our employees and Managers to implement new temporary flexible work
             arrangements;
      -      Providing advice and assistance to employees in support of their health and
             wellbeing; and
      -      Providing WH&S advice relating to special work arrangements to ensure the safety of
             our employees and the community.
    Community Engagement:
      -      Providing relevant and timely communications through the media and web to inform
             our community of developments on the response to COVID-19 and available support.
    Customer Service:
      -      Working to ensure the needs of our customers are met and our customer service
             levels are maintained as far as possible.


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