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2020-08-11 Services & Organisation Committee Agenda
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Page 86 of 100
OUR SYSTEMS & PROCESSES
Measure Measure
Identify growth of online services Identify growth of online services
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a TE eee
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50%
10% ss a — “SI BHRHBHBHEHEEHEEHEE
Leah “Too
0% oe Le
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June o a
WErequests Email (incl. requests via mobile applications) July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
Comment Comment
This KPI includes all payments made to Council via electronic means (including BPAY,
direct debit, via Council's website, at Australia Post outlets etc)
2017/18 data is shown by dotted purple line. 2018/19 data is shown by black line
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