2020-08-11 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                             11 AUGUST 2020


   Local Government elections were conducted in March 2020. The caretaker period during the
    height of the coronavirus pandemic was capably managed and the new Council was provided
    with a comprehensive on-boarding.
   Council continues to grow and support our staff through leadership/ supervisor development
    programs and the employee training program.
   The 2019/20 leadership development program focused on continuous improvement and the
    development of a strong, cohesive, high performing leadership team. Staff involved
    commended the program for delivering genuine improvement in leadership capabilities and
    helping to build stronger relationships. A pilot mentoring program commenced to provide an
    additional professional development avenue for emerging leaders.

Other Initiatives to enable Council to achieve its goal for this theme
 Council’s corporate website underwent a redesign in December 2019 which provides a more
   contemporary looking, easier to use and mobile phone responsive website. 973,776 unique
   visitors used Council’s corporate website in 2019-2020, a monthly average of 81,000.
 The use of social media platforms remained
   an integral part of council’s strategy to keep
   the      community       informed.   Facebook
   followers on Council’s main page grew 86%
   to finish the year at 16,616 followers. A
   focus on building the Linkedin page resulted
   in an 83% growth to 3,707 followers.
 Regular community video updates helped
   improve communication and engagement
   with the community including Mayoral video
   updates as a key feature through the 2019
   bushfires and 2020 coronavirus pandemic.
 Council introduced new online services to
   assist the community access information
   and conduct business including:
   o a booking system which allows people
        to view availability of community spaces such as wedding areas and book and pay online
   o online portal to search cemeteries records
   o online calendar for library events
   o improved mapping information
 Council successfully transitioned to remote working during the COVID-19 restrictions allowing
   many services to continue to be provided to the community. Employees were supported
   through flexible work arrangements and initiatives which focused on their health and
   wellbeing.
 Implementation of the Work Health and Safety System Management System Plan April 2020-
   March 2022 commenced to manage health and safety at work and help minimise the risk of
   injury and illness from workplace operations.
 Council introduced a "public question time" at its monthly Ordinary Meetings as part of its
   ongoing commitment to accountability and community engagement.
 Council adopted and implemented a new Human Rights Policy to comply with the new
   Queensland Human Rights Act 2019 and ensure we are developing a human rights culture
   within the organisation.




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