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2017-02-07 Services & Organisation Committee Agenda
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Page 54 of 141
OUR CUSTOMERS
Measure Measure
Number of requests received x month % of requests completed within target date x month
Purpose Purpose
Level of customer demand & whether service levels appropriate Indicator of whether service levels are satisfactory
1750 100%
ta
1500 wn 8 Jr e® —
1250 ———e aT 80% 35
oe 0% Att
= e*
ooo | it 40% cecccaquetttttansnseeee—
oie ee ee
ia REE ET 20% ——
July Aug Sept Oct Nov Dec Jan Feb March April May June
0%
g All others mw Local Laws uw Parks :
ut Waste Management m= Works Operations @ Environmental Health July Aug Sept Oct Nov Dec Jan Feb March April May June
Comment Comment
Categories show the 'Work Groups' that on average receive the highest number of
requests each month.
Measure Measure
Average seconds of "wait" time in phone queue % of planning applications decided within 20 business days
Purpose Purpose
Service timeliness / capacity to respond Service timeliness
120 100%
. 80%
90 e e e
°° . e e
eee e °. ee aad *, 60%
e e e ° e
e *. 2 %e ;
60 oe —
s °e
° 40%
30 ; 20%
0 0%
é Oct Nov Dec
ss 2 y oe os et <® ou ss a se
’ © & . ee vw we s mwMCU wmReconfiguration m# Op Works mOp Works (Veg) #@PBA mRAP wmTotal
Comment
2014/15 data is shown by dotted purple line. 2015/16 data is shown by black line
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