2017-02-07 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                                               7 FEBRUARY 2017



BRANCH ACTIVITIES                            RECENT ACHIEVEMENTS                            CURRENT PRIORITIES                              THE NEXT QUARTER
Community Engagement
Provision of Community Engagement               Monthly meetings established to plan         Strengthen messaging for garden bin           Further consider and initiate media
(CE) support to major projects incl.              the month’s media releases and social          roll out and garden waste & recycling.          requirements relating to mandatory
Towards Zero Waste: Education and                 media posts.                                                                                   garden waste bins.
Behaviour Change as a result of the first       Significant media support for Waste's
Community Jury                                    National Recycling Weeks activities &
                                                  updating and distribution of A-Z Guide.
                                                Issue numerous media releases and
                                                  social media posts to encourage
                                                  recycling and the voluntary uptake of
                                                  the garden waste bin.
Review & update all CE & media                  Completed internal consultation on           Submit amended social media policy            Commence review of CE Policy
policies, Framework, Toolkit, guidelines          Social Media Policy.                           to SLT and CEO for consideration                including   engaging with key
and templates                                   Updated CE Plan template.                      and endorsement.                                stakeholders.
                                                                                               Finalisation of the project plan for the
                                                                                                 review of the CE Policy.
Website content, navigation, look & feel,       Fulfilled all website content and            Continue to work with ITC to improve          Commence the project to review the
updating and improvement                          navigation requests and approvals              content and navigability.                       intranet.
                                                  including coordinating items requiring       Promotion of the Online Writing Style         Work      with    ICT     to    identify
                                                  technical support from LGAQ.                   Guide.                                          opportunities for improvements of the
                                                Improved functionality of the website        Develop the project plan to review the          website and participate in the
                                                  with the installation of the new search        purpose and use of the intranet as a            development of a digital strategy as
                                                  engine on Council’s website.                   valuable communications tool.                   part of the Digital Culture team.
                                                                                                                                               Continue to work with departments to
                                                                                                                                                 resolve content issues, create new
                                                                                                                                                 content, improve navigability and
                                                                                                                                                 look and feel to make the website as
                                                                                                                                                 customer-friendly as possible.
Public consultation and communication           Christmas video production.                  Support project teams to become               Actively seek new opportunities to
on Council strategies and initiatives e.g.      Further developed pop-ups & CE tools.          self-managed for pop-ups and library            use short videos to communicate
videos, Your Say Noosa website &                                                                 displays.                                       Council’s activities.
                                                Developed guidelines for use of
social media                                                                                   Maintain quality of media releases            Subject to the outcomes of the review
                                                  Councils Lists
                                                                                                 and social media posts and further              of the e Newsletter implement
                                                Continued to build Instagram following.
                                                                                                 develop Instagram followers.                    enhancements.
                                                Further developed cloud-based photo
                                                  Library – Flickr.


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