2015-09-15 Infrastructure and Services Committee Att 2 to Item 4 The J Service Review 2014-15

                                                                                                       Service Review 2014-15
                                                                                                                                                      The J


CONTENTS

1.         Review details ............................................................................................................................... 5
2.         Service activities ........................................................................................................................... 5
3.         Service obligations ........................................................................................................................ 6
4.         Key stakeholders .......................................................................................................................... 6
5.         Budget (current year) .................................................................................................................... 7
6.         Employee Resources .................................................................................................................... 8
7.         Service levels ................................................................................................................................ 8
8.         Asset Management ....................................................................................................................... 8
9.         Benchmarking ............................................................................................................................... 9
     9.1        Costs ....................................................................................................................................... 9
     9.2        Seating .................................................................................................................................. 10
10.        Discussion ................................................................................................................................... 11
     10.1       Background ........................................................................................................................... 11
     10.2       Venue Hire ............................................................................................................................ 11
       10.2.1          Charge types and usage categories ............................................................................. 12
       10.2.2          Breakdown of revenue .................................................................................................. 13
       10.2.3          Comparison by category ............................................................................................... 14
       10.2.4          Fee Change Scenario ................................................................................................... 14
       10.2.5          Key metrics.................................................................................................................... 15
       10.2.6          Venue hire growth ......................................................................................................... 16
     10.3       Ticketing ................................................................................................................................ 17
       10.3.1          Ticketing delivery model ................................................................................................ 18
       10.3.2          Ticketing fees ................................................................................................................ 19
     10.4       Theatre usage ....................................................................................................................... 19
     10.5       General operations ................................................................................................................ 21
     10.6       Additional funding opportunities ............................................................................................ 21
     10.7       Website ................................................................................................................................. 22
     10.8       Community Outcomes ........................................................................................................... 22
     10.9       Operating Service Delivery Models ....................................................................................... 22
       10.9.1          Current Service Delivery Model .................................................................................... 22
       10.9.2          Potential Service Delivery Models................................................................................. 23
       10.9.3          Other ............................................................................................................................. 24
       10.9.4          Recommended delivery model ...................................................................................... 26
11.        SWOT Analysis Summary and Recommendations .................................................................... 27
12.        Recommended Action Plan ........................................................................................................ 28


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