2015-09-15 Infrastructure and Services Committee Att 2 to Item 4 The J Service Review 2014-15

                                                                          Service Review 2014-15
                                                                                                          The J


SECTION ONE: CURRENT SERVICE
1. Review details

Service description &          The J is Noosa’s premier community and performance venue, providing
purpose                        meeting and performance spaces, theatre/auditorium, commercial
                               kitchen, community breakout spaces and a community art display. It is
                               also home to the University of the Sunshine Coast and Noosa
                               Community Radio.

Responsible                    Community Services
Department

Review team members            Michael Shave (Director, Corporate Services)
                               Fox Rogers (Director, Community Services)
                               Charlie Eames (Manager, Community Facilities)
                               Scott Braby (The J Coordinator)
                               Emma O’Neill (Community Facilities Advisor)
Review Scope                       Review current operations.
                                   Determine efficiency of current operations.
                                   Provide options for future direction.
                                   Determine future direction for The J.

2. Service activities

Activity   Description     Activities/components                                             Delivery model

1.         Venue Hire              Manage and oversee bookings/hires for The J.             Internal
                                   Venue set up and set down.
                                   Lease management:
                                     University of the Sunshine Coast –
                                      (lease expires 31/12/2016 with an additional 10 year
                                      option)
                                     Noosa Community Radio –
                                      (lease agreement expired 30/09/2011 with additional
                                      3 x 5 year options, currently negotiating renewal).
                                   Manage and oversee bookings/hires for
                                    Bicentennial Community Centre (BCC).
2.         Ticketing               Ticketing for internal events organised by The J.        Internal
                                   Ticketing for hirers of The J.
                                   Ticketing for external events including NIFW,
                                    Noosa Long Weekend, Noosa Music Society, and
                                    Peregian Food & Fashion Fiesta.
                                   Box Office.
3.         Events/                 Entrepreneurial – Internal.                              Internal staff
           Theatre                 External – Venue hired to promoters.                     and external
                                   Includes: Theatre, Music, Comedy, Film, Dance,           promoters
                                    Disco, School Performances, and Presentations.
                                   Bar/kiosk operation associated with events.
4.         General                 General administration.                                  Internal
           operations              Customer service (includes reception Mon-Fri,
           (for both The            phone, emails and general enquiries).
           J and BCC)              Banking and financial processing.
                                   HR management.
                                   Building and equipment maintenance and repairs.



                                                                                                                  5