2014-10-14 Planning & Organisation Committee Agenda - Pages 51 - 117

PLANNING & ORGANISATION COMMITTEE MEETING AGENDA                                                                                      14 OCTOBER 2014


EXECUTIVE OFFICE

SECTION            RECENT ACHIEVEMENTS                           CURRENT PRIORITIES                             LOOKING AHEAD
Human Resources       WH&S interim Audit                          New Local Government Award                   Implementation of new HR information
                      Workforce Forum held                        Industrial        Relations   Strategy         system
                      Engagement      of   new    Employee          development for Certified Agreement          Implementation of the L&D Program
                        Assistance Scheme provider/contractor         negotiations                                 Development of mentoring strategy &
                      Finalisation of reviews of managers         Performance Reviews & Recruitment              program
                        contracts                                     processes to be reviewed                     New employee orientation & inductions
                                                                    Finalisation of PDs (incl. evaluations)      Implications from the WH&S interim
                                                                      for all council staff                          Audit
                                                                                                                   WH&S plan
                                                                                                                   Implementation of new HR system
                                                                                                                   Development of Branch Plan
                                                                                                                   Employee Code of Conduct
                                                                                                                   Negotiation    of     new   CA     and
                                                                                                                     implications/application of new LG
                                                                                                                     Award

Community             Adoption of CE Policy, development of       Commencement of Community Jury               Development of project plans for major
Engagement (CE)         CE Framework and Toolkit                      project                                        projects
                      Community Jury Project approval and         Issues identification for Web Site           Development of Branch Plan
                        commencement                                  development project and redefinition of      Community Jury project implementation
                      Launch of Have Your Say website               project scope and plan
                                                                    CE awareness and training for the
                                                                      organisation
                                                                    Service review

Customer Service      Operational issues associated with the      Monitoring CS statistics with a view to      Development/up skilling of CS officers
                        Implementation of new phone system            improving call response and wait times       Further refinement of CS statistics and
                        resolved                                    CS Working Group                               performance objectives
                      Improved reporting capability on CS         Development of Customer Service              Continued     focus   on    E-business
                        statistics                                    Charter                                        solutions
                                                                    Monitoring staffing resources and costs      Customer Service Charter
                                                                      relative to required resourcing levels       Development of Branch Plan
                                                                      and customer service expectations.



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