2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

Service Listing 3 of 3

 Service Output                       LOCAL LAWS & PUBLIC SAFETY
                                      Maintain public amenity and safety through local law regulation and related
                                      activities.

 Service Activity                     Permits - Use of public land for commercial and community activities
                                      The activities include dealing with enquiries and processing applications for
                                      permits for high and low use commercial activities, temporary events,
                                      footpath trading, markets, weddings, street stalls, filming activities and
                                      street performers/buskers.

 Responsible Area                     Department                                   Branch
                                      Corporate Services                           Property

 Cost Centres                         Community Use Land Permits                   1515

 Key statistics                       Permits                                      2018/19     2017/18     2016/17
                                      Commercial high use*                             14           16          15
                                      Commercial low use                               49           51          55
                                      Weddings                                        353          388         436
                                      Temporary events                                156          188         194
                                      Commercial filming                               12           18          17
                                      Footpath trading                                281          301         285
                                      Street stalls                                    43           53          73
                                      Street performance                               36           36          37
                                      Amendments                                       51           59          59
                                      Total                                           995        1,110       1,171

                                      *(1 x lifetime; 1 x 10 year - balance 3 years)
 Legislative responsibility to        State Land Act 1994 and Council Local Laws
 provide this service


 SERVICE DELIVERY MODEL
 Service is delivered internally.



                                    ACTIVITY                                              SERVICE LEVEL TARGET
 Processing of applications for use of public land
 Availability                         Business hours only.
 Commercial high use permits          Tender process – generally 3 year contracts
 Commercial low use, footpath         Permit application – not complex          21 days
 trading, markets, filming            Permit application – mildly complex       35 days
                                      Permit application – highly complex       90 days
 Weddings, temporary community        Permit application – not complex           5 days
 & commercial events, street          Permit application – mildly complex       10 days
 stalls, street performance           Permit application – highly complex       25 days


 KEY SERVICE METRICS
 Measure                                                            Metric         Benchmark Comparison
 Percentage of permits issued within target days                   2018/19          2017/18
 (estimate – not available in system)                                 85%              85%



 PERFORMANCE MEASURE
 Service          Indicator                     Performance Measure                Methodology

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