2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

Service Listing 1 of 2
 Service Output                       PATHWAYS, BOARDWALKS & RECREATION TRAILS
                                      Provision and maintenance of pathways including off-road shared
                                      pathways, pedestrian underpasses, boardwalks and recreation trails
                                      (Tracks & Trails).

 Service Activity                     Pathways & Boardwalks
                                      The activities include inspections and routine maintenance and cleaning
                                      of sealed paths and elevated structures to provide safe off road transport
                                      and recreation options principally for pedestrians and cyclists.

 Responsible Area 1                   Department                                Branch

                                      Infrastructure Services                   Civil Operations (Parks & Gardens)

 Cost Centres                         Pathways                                  2009
                                      Hastings St Maintenance Levy              2002
                                      Arborist Services                         2303
                                      Management Civil Operations               2000
                                      Works Operations Coordination             2021
                                      Works Operations                          2704

 Key Statistics                       Pathways                                  237 km
                                      Boardwalks                                4.8 km
                                      Recreation Trails                         40
 Legislative responsibility to        The Land Act – as trustee of reserve
 provide this service


 SERVICE DELIVERY MODEL
 Service predominately provided in-house with contractor services utilised for activities such as pressure cleaning
 and resealing of footpath paving in key town centres.



            ACTIVITY                                            SERVICE LEVEL TARGET
 Maintenance
 [Inspections and routine maintenance works to provide a safe functional surface. May include grinding off uneven
 areas of pathway, surface repairs, and maintenance of pathway signage]

 Note: A revised schedule of inspections and scheduled works program is being trialled and will be assessed /
 adjusted as necessary. Work Orders are generated ad hoc due to system limitations.

 The Recurrent Maintenance Manual provides for an inspection and routine maintenance schedule of every 4
 months.

 Pathways include elevated boardwalk structures that form part of a pathway, but do not bridge a waterway or other
 feature.

                                                                         Hierarchy
 Cyclic inspections (defects)                 Precinct                    Strategic                     Local
                                              4 weekly                    3 Monthly                   6 Monthly

 Scheduled work                       As identified from inspections (defects & proactive interventions) to maintain
                                      asset serviceability based risk prioritisation and desired response times below:

         Trip Hazards – urgent             1 business day             2 business days             2 business days
         Trip Hazards – high              10 business days            20 business days            20 business days
         Trip Hazards – med / low         20 business days            40 business days            As budget allows
         Slippery Surface                  2 business days            20 business days            40 business days
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