2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

                                    •   Coastal Protection and Management Act (1995)



SERVICE DELIVERY MODEL
Service is managed and delivered in house with support from contractors.




                                ACTIVITY                                              SERVICE LEVEL TARGET
Waterways management
(Activities include development of strategy/management plans and implementation of associated actions, monitoring
and compliance activities)
Scheduled work                       Noosa River Plan 2016                 Proposed:
                                                                           5 year review
                                                                           Annual review of Action Plan

                                    Noosa Spit Shoreline Erosion
                                    Management Plan (in progress)

                                    Funding Agreement – Report Card             3 yearly
                                    Healthy Land and Water

                                    Note: Work undertaken by Healthy
                                    Waterways
                                    Attendance at SEQ Monitoring and            Quarterly Meetings
                                    Evaluation Steering Committee
                                    Meetings MESC (healthy land & water
                                    quality – informs Water Quality Rating
                                    program)

                                    SEQ Water - Lake Macdonald                  Quarterly meetings (or as required).
                                    Improvement Committee for dam
                                    upgrade (waterways aspects – Six Mile
                                    Creek)

Reactive work                       Review and develop Council response         As required.
                                    to legislative and policy changes by        No defined level of service – subject to
                                    other levels of government                  other levels of government timelines.

                                    Compliance of Noosa River Marine            Issue assessed as soon as notified and
                                    Zone.                                       appropriate action taken (may involve
                                                                                direction by maritime authorities).

                                    Enquiries/complaints (e.g. notification     Issue assessed as soon as notified and
                                    of vessels impacting foreshore areas,       appropriate action taken (may involve
                                    sinking vessels, illegal camping,           direction by maritime authorities).
                                    dumped rubbish on river islands).

                                    Investigations / emerging issues            No defined service level.
                                    (e.g. Hincksia sordida algal bloom          Depends on complexity of issue.
                                    events; Oyster Reef trial approvals etc.)

Maintenance
(Inspection & repairs to boat ramps and jetties; dredging or rock placement to support revetment walls in defined
canals)
Cyclic Inspections                   Boat ramps                                6 monthly

                                    Jetties/pontoons                            6 monthly
                                    Noosa Waters lock & weir (contract)         Fortnightly + Annual detailed inspection

                                    Noosa Waters Salinity Inlet Pump            Monthly + Annual detailed inspection
                                    Station & Jetty (contract)
                                    Groynes & revetment walls 6                 6 monthly

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