2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

                                       Cooroy, Federal, Black Mountain,        Emerald Street, Cooroy      Thursday
                                       Cooroy Mountain, Lake Macdonald
                                       Pomona, Cooran, Kin Kin                 Memorial Avenue,             Thursday
                                                                               Pomona
    Reactive                           Enquiries/complaints (transport         No defined level of service – matters
                                       programs)                               generally dealt within 5 business days.

    KEY SERVICE METRICS
    Measure                                                 Metric             Benchmark Comparison
    Operating and capital compliance upgrade costs associated with public transport infrastructure & programs
    supporting public transport
                                                            2018/19         2017/18          2016/17
     Total cost                                             431,153         466,562         609,867
     Rateable properties                                     30,500          30,000           30,000
     Cost per rateable property                               14.14           15.55            20.33


    PERFORMANCE MEASURE
    Service          Indicator             Performance Measure                 Methodology
    Public Transport Satisfaction          Noosa community satisfaction        Community satisfaction mean
    Infrastructure                         mean rating score compared to       performance rating from the LGAQ
                                           the State mean rating score (out    Community Satisfaction Tracking Survey
                                           of optimum rating of 5).            for Provincial areas for:

                                             NSC Mean          State Mean      Theme: Basic Services & Infrastructure
                                            Rating (2019)     Rating (2017)    Function: Public Transport

                                                 3.26              3.03



1
  Refer to Asset Responsibility Matrix for specific areas of responsibility
2
  State Funding Deeds state that Council agrees and acknowledges that it is the provider and operator of all
  passenger transport infrastructure on public roads, lands and waters defined by the Local Government Act 2009
  (Qld) within its local government area for the purpose of the Standards.
3
  Works are prioritised and subject to available budget.
4
  Works are prioritised and subject to available budget.
5
  Works are prioritised and subject to available budget.




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