2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

                                     ACTIVITY                                           SERVICE LEVEL TARGET
    Maintenance & Operations
    [Activities include routine maintenance and operational activities as determined by respective lease/permit to
    occupy arrangements for each site. Typically the permit/lease holder has responsibility for minor maintenance
    requirements with Council attending to major maintenance, and covering costs of insurance and base level utility
    charges as set out in the Community Grants Policy].

    Cyclic activities                    Community buildings – electrical RCD        Twice yearly
                                         testing (specified sites only)              Annual (contractor)

                                         Community buildings – fire testing          Six monthly (contractor)
                                         (emergency lighting, extinguishers, fire
                                         blankets etc.)


                                         Maintenance Agreements (community           Three year agreement
                                         halls and centres)

    Reactive work                        Maintenance requests (where not             Generally within 5 business days if
                                         lessee/permit holder obligation)            not complex.


    KEY SERVICE METRICS
    Cost of service
     Community Buildings                                                  2018/19      2017/18        2016/17
     Net cost                                                             856,433      882,682        651,345
     Rateable properties                                                   30,500       30,000         30,000
     Cost per rateable property                                              28.08        29.42          21.71



    PERFORMANCE MEASURE
    Service           Indicator                    Performance Measure               Methodology
    Community halls & Satisfaction                 Noosa community satisfaction      Community satisfaction mean
    venues                                         mean rating score compared        performance rating from the LGAQ
                                                   to the State mean rating score    Community Satisfaction Tracking
                                                   for performance (out of           Survey for Provincial areas for:
                                                   optimum rating of 5).
                                                   NSC mean        State mean        Theme: Community Lifestyle
                                                   rating (2019)   rating (2017)     Services
                                                                                     Function: Cultural & Entertainment
                                                        3.87             3.71        Facilities (includes public halls but
                                                                                     not all community buildings)



1
    Refer to Asset Responsibility Matrix for specific areas of responsibility.




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