2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

                                ACTIVITY                                          SERVICE LEVEL TARGET
                                   “Grow Your Arts” Program / Workshops        Up to 4 events per annum
                                   (Subject to RADF – varies)

                                   Professional development activities         Minimum 4 events per annum
                                   through Galleries for visual artists

                                   Professional development activities         Minimum 4 events per annum
                                   through Libraries for authors and digital
                                   artists

                                   Tenure to community not-for-profit cultural and community organisations terms
                                   & renewals are subject to the Community Purpose Land & Infrastructure
                                   Tenure Policy with tenure arrangements as follows:

                                   Freehold land – permit                      Up to 3 years
                                   Freehold land – lease                       5 to 10 years
                                   Trust land – permit                         Up to 3 years
                                   Trust land – lease                          5 to 10 years
                                   Freehold land – lease                       10 years

Reactive activities                Enquiries/requests                          Initial response within 2 days – final
                                                                               response dependent on complexity
                                                                               of the request and availability of
                                                                               resources
                                   Stakeholder consultation                    By arrangement

                                   Advice & support to cultural                Initial response within 2 days – final
                                   organisations                               response dependent on complexity
                                                                               of the request and availability of
                                                                               resources
                                   Partnership projects/activities             No defined service level –
                                                                               dependent on complexity of the
                                                                               project and availability of resources

KEY SERVICE METRICS
Measure                                                   Metric               Benchmark Comparison
Data to be developed as a project through the Cultural    In development       In development
Plan


PERFORMANCE MEASURE
Service           Indicator                  Performance Measure               Methodology
Cultural Venues & Satisfaction               Noosa community satisfaction      Community satisfaction mean
Programs                                     mean rating score compared        performance rating from the LGAQ
                                             to the State mean rating score    Community Satisfaction Tracking
                                             (out of optimum rating of 5).     Survey for Provincial areas for:
                                               NSC mean        State mean
                                              rating (2019)   rating (2017)    Theme: Community Lifestyle
                                                                               Services
                                                 3.87                3.71      Function: Cultural & Entertainment
                                                                               Facilities




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