2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

Service Listing 4 of 4

 Service Output                      CULTURAL DEVELOPMENT
                                     Supporting cultural development and heritage protection through
                                     provision of facilities and programs.

 Service Activity                    Heritage protection & preservation
                                     The activities include initiatives, programs and projects to protect,
                                     preserve and promote the history and cultural heritage of Noosa Shire
                                     and administration of the heritage levy.

 Responsible Area                    Department                                    Branch
                                     Community Services                            Libraries & Galleries

 Cost Centres                        Heritage (Levy)                               1604
                                     Library Programs & Services                   2706
                                     Library Collections                           2705
                                     Heritage Operations                           2714
 Key Statistics                      Library’s Heritage Collection                 2,639 items
                                     Picture Noosa images online                   1,577
                                     Major Heritage Organisations Supported        6
                                     State Heritage listed sites                   10
 Legislative responsibility to       None identified
 provide this service


 SERVICE DELIVERY MODEL
 Internally managed with external suppliers utilised where specialist expertise required and volunteers used
 extensively to achieve project outcomes.



                            ACTIVITY                                               SERVICE LEVEL TARGET
 Heritage levy administration
 [Activities include levy management, policy development and management, review of levy-funded project
 proposals, stakeholder consultation and coordination of Heritage Reference Group.)
 Scheduled activities                Heritage Reference Group meetings        Quarterly
                                     and management of meeting outcomes
                                     Levy Budget Review                       Quarterly
                                     Levy Budget Preparation                  Annual
                                     Heritage Levy Policy & Guidelines        Annual
                                     Review
                                     Scheduled appointment to Heritage        Every three years
                                     Reference Group
 Reactive activities                 Consideration of project requests for    No defined service level – (response
                                     levy funding                             time subject to complexity of issue)

                                     Appointment to ad-hoc vacancies in        As and when required – full process
                                     Heritage Reference Group                  may take between 8 to 12 weeks
                                     Heritage Levy project reporting           As and when required – report
                                     including financial updates               produced generally within 10
                                                                               business days
 Heritage initiatives/programs
 [Includes a broad range of projects, activities and works to maintain and preserve heritage assets, develop and
 implement projects, engage heritage specialists and undertake heritage sector development)
 Cyclic activities                    Develop heritage levy expenditure         Annual (budget process)
                                      program
 Scheduled activities                 Implementation of heritage levy funded    No defined service level – dependent
                                      projects                                  on complexity of the project and
                                                                                availability of resources

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