2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

Service Listing 1 of 1


 Service Output                     AGED & DISABILITY SUPPORT
                                    Provision of a day care facility with centre based programs and home
                                    based assistance for local seniors and people with disabilities.

 Service Activity                   Noosa Community Support Service
                                    The activities include day respite care and centre based activities &
                                    programs as well as home based support services to assist local seniors
                                    and people with a disability to continue to live independently in their own
                                    home.

 Responsible Area                   Department                                       Branch
                                    Community Services                               Community Facilities
                                    *Refer to Asset Responsibility Matrix for specific areas of responsibility
 Cost Centres                       Management Community Facilities                  2500
                                    Noosa Community Support - Respite
                                    Centre                                           2509
                                    CHSP (Commonwealth Home Support                  2516
                                    Program)
                                    HAS (Home Assist Secure Program)                 2518

 Key Statistics                     Service outputs                                  2018/19        2017/18      2016/17
                                    Allied Health Care                                  735            669          672
                                    Case Management                                      94             31           49
                                    Social Support - Group                            8,798          7,110        9,946
                                    Counselling/support info and advocacy               101             94          126
                                    Domestic Assistance                               3,920          4,350        4,782
                                    Home Maintenance                                  3,036          4,713        3,460
                                    Home Modification                                   789            384        1,291
                                    Personal Care                                       845            790          895
                                    Flexible Respite                                    432            586          510
                                    Social support – Individual                       2,661          2,159        2,648
                                    Transport                                        16,362         13,518       14,823
                                    Total services                                   37,773         34,404       39,202

 Legislative responsibility to      None.
 provide this service               Obligation to utilise funding in accordance with Federal requirements.

 SERVICE DELIVERY MODEL
 The services are provided internally and funded through Federal sources and fee based services.



                            ACTIVITY                                                     SERVICE LEVEL TARGET
 Day respite centre operations & programs
 [Provides social support & relief for carers by providing centre based programs & activities to provide social
 interaction for eligible persons. Day care program includes provision of morning tea and lunch and access to a
 range of activities including classes in broadband for seniors, gardening, woodwork, and fee based personal
 grooming services]
 Opening hours                         Monday to Friday (except public holidays)
                                       9:30 am to 2:30 am
 Scheduled activities                  Transport to and from centre (using       Daily (during opening hours)
                                       centre bus)
                                       Activities Program (varies – published    Daily (during opening hours)
                                       monthly to the website)
                                       Carer’s support group meetings            Monthly



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