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2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21
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KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Average processing time for referral agency 8 business days. 1 Queensland Department of Local
applications compared to statutory requirement of 10 Government comparative data not
business days. available.
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Building & Pool Satisfaction Noosa community satisfaction Community satisfaction mean
compliance mean rating score compared to performance rating from the LGAQ
the State mean rating score Community Satisfaction Tracking
(out of an optimum score of 5). Survey for Provincial areas for:
Theme: Managing the Shire
Function: Building Control
NSC mean State mean
rating (2019) rating (2017)
3.57 3.45
1
As at December 2017
Page 43
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