2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

                                ACTIVITY                                         SERVICE LEVEL TARGET
Policies
[Includes Council’s policy framework, policy review and implementation of governance related requirements
including reporting and co-ordination]
                                    • Maintain Council’s policy register       Every 2 years
Scheduled Work                          and co-ordinate the review council
                                        policies by relevant areas of
                                        responsibility.                        Annually
                                    • Review Fraud and Corruption
                                        Control Plan.                          As required
                                    • Review and update PID policy and
                                        procedures.                            Annually
                                    • Provide annual update of PID
                                        matters to the Risk and Audit
                                        Committee.
                                    •
                                    • Regular review of governance             As Required
                                        policies, procedures and guidelines
Reactive Work                           incl. Councillors code of conduct,
                                        Councillor Complaint Investigation
                                        policy, Councillor Request
                                        guidelines, Councillors Expenses
                                        Reimbursement policy, Complaints
                                        About Public Officials policy,
                                        Contact with Lobbyists policy and
                                        organisational guideline, gifts and
                                        benefit policy, Internal Audit policy,
                                        Related Party Disclosure policy.
                                    • Provide advice and assistance to
                                        the organisation on policy creation
                                        and interpretation.
                                    • Co-ordinate PIDs in accordance
                                        with PID policy.
                                    • Monitor the investigation and
                                        resolution of PIDs.
                                    • Report PID information to the
                                        ombudsman.
                                    • Provide clear guidance to staff
                                        about how to make a PID.
                                    • Co-ordinate staff training regarding
                                        PID reporting and PID
                                        management.
                                    •
Local Laws
[Includes the coordination of the process for reviewing, making and amending local laws, maintaining the Local
Laws Register and Database]
Scheduled Work                       • Establish and maintain local laws     As required
                                        register and database.
                                     •
                                     • Assist with the review process and    As Required
Reactive Work                           amendment of Council’s local laws.
                                     • Update local laws register and
                                        database.
                                     •


KEY SERVICE METRICS
Measure                                                  Metric              Benchmark Comparison
Compliance with statutory timeframes for various         In development      In development
governance requirements




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