2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

           ACTIVITY                                             SERVICE LEVEL TARGET

Program – Community Bushland Care
[Planning, logistical arrangements and supervision of regular working bees by volunteer community bushland care
groups undertaking weeding and planting in bushland reserves to reduce the impact of weeds and loss of natural
vegetation. Provision of ecological training, first aid and WHS training, cultural awareness days, National Tree Day
event and annual Christmas celebration.]
Bushland Care Group Name              Weekdays                Weekend                    Frequency

Boreen Point                         7:30 am -9:30 am                                    Weekly
Cooroora Creek                                               8 am-10:30 am               Monthly
Cranks Creek                         8:00 am-10:30 am                                    Monthly
Elysium, Noosa Heads                                         8:00am-10:30am              Twice monthly
Heritage Park                                                8 am-10:30 am               Monthly
Sunrise Beach                                                8 am-10:30 am               Monthly
Kin Kin                              8am-10:30 am                                        Monthly
Marcus Beach                                                 8 am-10:30 am               Monthly
Noosa Bushland, Beach & Creek        7:30-10 am              7:30-10 am (summer)         Weekly (during week) and
Care                                 (summer)                8 am – 10:30 am             1st Sunday of month on
                                     8 am – 10:30 am         (winter)                    weekend
                                     (winter)
North Peregian Beach                                         8 am-10:30 am               Monthly
North Tewantin                                               8 am-10:30 am               Twice monthly
Peregian Creek                                               8 am-10:30 am               Twice monthly
Rainbow Park                                                 7:00am-9:30am               Monthly
South Peregian                       8 am-10:30 am                                       Weekly
Wallace Park                         8am – 10.30am                                       Monthly
Weyba Creek                                                  8 am-10:30 am               Twice monthly
Girraween                            7:30-10 am                                          Monthly
                                     (summer)
                                     8 am – 10:30 am
                                     (winter)
Reactive work                        Issue                                               Target days for completion

                                     New volunteer enquiries regarding program           No defined service level –
                                                                                         generally respond within 5
                                                                                         business days.
                                     Operational requests from volunteers e.g. for       As above
                                     plants, brush-cutting, chain-sawing, spraying,
                                     tools, waste removal and other materials and
                                     support required to undertake bushland
                                     restoration works.
                                     Provision of support and technical advice for       As above
                                     grant applications,
Program - Land for Wildlife
[Activities include managing enquiries and administering applications to join the program and providing onsite land
management advice to participating landholders etc.]
Scheduled work/activities           Newsletter distribution                             Quarterly
                                    Steering Committee Meetings                         Quarterly
Reactive work                       Issue                                               Target days for completion
                                    New enquiries regarding program & requests          No defined service level –
                                    from LFW participants.                              generally respond within 5
                                                                                        business days.
                                    Undertake on-site property assessments and          No defined service level –
                                    property reports for new members                    generally respond within 5
                                                                                        business days.
                                                                                        Current resourcing means
                                                                                        that interested people may
                                                                                        be on a waiting list for
                                                                                        several months for a site
                                                                                        visit.
                                                                                        Following a site visit, property
                                                                                        reports generally provided
                                                                                        within 5 business days.

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