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2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21
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ACTIVITY SERVICE LEVEL TARGET
Reactive activities Enquiries/complaints – problematic 7 business days
wildlife (e.g. flying foxes, magpies and
other natural species)
Permit applications and reporting As required – legislative timeframes
fauna/flora/cultural issues to State apply.
agencies (e.g. oyster reef project; flying
fox management etc.)
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Percentage of total Shire area under statutory 36.5% UNESCO Protected Area target 17%
conservation protection
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Environmental Satisfaction Noosa community satisfaction Community satisfaction mean
protection & mean rating score compared performance rating from the LGAQ
conservation to the State mean rating score Community Satisfaction Tracking
(out of optimum rating of 5). Survey for Provincial areas for:
NSC mean State mean Theme: Community Lifestyle
rating (2019) rating (2017) Services
Function: Environment Protection &
3.73 3.30 Conservation
Page 85
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