2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

                                                                                   b)  If a referral agency -
                                                                                      within 10 business days
                                                                                      after the local receiving a
                                                                                      copy of the development
                                                                                      approval
                                                                                   c) If a deemed approval -
                                                                                      within 20 business days
                                                                                      after receiving a copy of
                                                                                      the deemed approval
                                                                                      notice
                                                                                   d) if paragraphs (a) to (c) do
                                                                                      not apply - within 20
                                                                                      business days after
                                                                                      receiving a copy of the
                                                                                      development approval
                                                                                      (includes Building Works
                                                                                      and Court Judgement
                                                                                      approvals)



KEY SERVICE METRICS
Measure                                                Metric                  Benchmark Comparison
New planning scheme will inform metrics once adopted   In development          .In development


PERFORMANCE MEASURE
Service            Indicator             Performance Measure                   Methodology
Strategic Land Use Satisfaction          Noosa community satisfaction          Community satisfaction mean
                                         mean rating score compared to the     performance rating from the
                                         State mean rating score (out of       LGAQ 2017 Community
                                         optimum rating of 5).                 Satisfaction Tracking Survey for
                                                                               Provincial areas for:
                                            NSC mean       State mean rating   Theme: Managing the Shire
                                           rating (2019)         (2017)        Function: Town Planning (includes
                                                                               strategic planning)
                                               4.34              3.40




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