2015-06-23 Infrastructure & Services Committee Agenda

INFRASTRUCTURE & SERVICES COMMITTEE MEETING AGENDA                                23 JUNE 2015


Customers who have problems with feral animals or noxious weeds sometimes call field officers
direct and these requests are not always recorded.

This issue is being addressed to ensure that customer request data is more accurate in the future
and also that by ensuring the “Toolbox” initial response thereby creating some efficiencies and
improved customer service.

Customer request data is shown in the below table and graph for further information.

Table 1
                                               January     February      March         April 2015
                                                2015         2015        2015            Total
                                                Total        Total       Total
 Requests received during the month              110          112         156             106
 Requests completed during the month             106          110         144              103
 Current (less than 30 days old)                  2            0           3                7
 Older than 30 days but less than 60 days         1            2           0                3
 Older than 60 days but less than 90 days         1            1           2                2
 More than 90 days old                            0            1           1                1


Graph showing Environmental Health Service Requests

 180

 160

 140

 120                                                                          Current <30 days
                                                                              >30 days <60 days
 100
                                                                              >60 days < 90 days
     80                                                                       > 90 days

     60                                                                       Received
                                                                              Completed
     40

     20

      0
              Jan-15          Feb-15         Mar-15           Apr-15



2.        Waste Management

Waste Management Section is responsible for collection of solid waste, garden waste,
recyclable waste, collection of liquid Waste (Holding Tanks), operation of Eumundi Rd Landfill
and two rural transfer stations, recovery and recycling of valuable resources such as concrete,
metals and mulch from garden waste.




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