ANNUAL PERFORMANCE REPORT INCLUDING Q4 OPERATIONAL PLAN 2023-24 PROGRESS REPORT · Attachment 2 - Q4 Operational Plan Progress Report-KPI Graphs Final

OUR SYSTEMS & PROCESSES

OURSYSTEMS&PROCESSES Measure % of requests for service that were lodged electronically Measure % of payments made electronically Purpose Identif th of onli = Purpose __ Identify growth of online services 100% 60% 50% 80% 40% _ 30% 40% 20% 10% 20% 0% Juy Aug Sept Oct Nov Dec Jan Feb Mar Apr May June 0% @ Online requests @ Email {incl requests vie mobile applications) July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June Comment Comment - / This KPI includes all payments made to Council via electronic means (including BPAY, Online request lodgement has grown as an interaction channel for customer use, direct debit, via Council's website, at Australia Post outlets etc) with Snap Send Solve growing in popularity.