Service Level Catalogues

Service Listing 3 of 3

 Service          People and Culture
 Output           Coordination of human resources and workplace health and safety needs to support service
                  delivery.

 Service          Workplace Health and Safety
 Activity         Meeting legislative obligation by providing and maintaining a comprehensive Health and
                  Safety Management System and providing support to the workplace through effective
                  education, provision of advice and auditing of performance.

 Responsibl       Department                                                 Branch
 e Area           Executive Services                                         People and Culture

 Cost             Workplace Health and Safety                                1205
 Centres
 Key               Number of procedure and method
 Statistics        statements reviewed each year
                   through a consultative process           2021/22      2020/2021          2019/20         2018/19
                   WHS procedures                              70            70                  2            72
                   Safe Work method statements                  27              27                0           27
                   Safe Work procedures                         66              38                1           8
 Legislative
 responsibility   Work Health and Safety Act 2011, Work Health and Safety Regulation 2011
 to provide
 this service

 SERVICE DELIVERY MODEL
 Service delivery is in-house.



                                 ACTIVITY                                               SERVICE LEVEL TARGET
 WHS Management
 [Activities include developing and review of WHS documentation, systems and processes; conduct of audits and
 provision of statistical data together with provision of advice including safety alerts]
 Scheduled activities                   Develop and review policies,                 Every 2 years
                                        procedures and work method
                                        statements
                                        Internal audit                               Every 2 years
                                        External audit (by insurer)                  Every 2 Years
                                        Reporting WHS statistics to Executive        Monthly
                                        Team
                                        WHS Committee and WHS                        Quarterly
                                        Representative Coordination

 Reactive activities                   Legislative advice                            Same day or next business day
                                       Safety alerts                                 Within 2 business days of receipt of
                                                                                     advice from WHS Qld
                                       Notify CEO/WHS QLD of significant             On day of incident
                                       injuries
                                       Incident investigations and reports           As required and will vary due to
                                                                                     complexity

 WHS Compliance and Support
 [Attendance at Toolbox Meetings for field staff, conduct of investigations into WHS issues and monitoring of hazard
 rectification actions as well as WHS input to tender evaluation panels]
 Scheduled activities                 Toolbox meetings (field staff)              Weekly
                                      First aid and sharps kits                   Every 6 months
                                      (replenishment)