Service Level Catalogues

                               ACTIVITY                                         SERVICE LEVEL TARGET
Procurement operations
[Includes negotiating and regularly reviewing existing supply arrangements and licensing arrangements for
specialist software, scheduling procurement needs for tender/EOI level activities and managing the tender process,
providing specialist procurement advice and reviewing tender/EOI documentation, lodging advertisements for
tender/EOI procurement activities, monitoring purchase orders and providing regular updates to Council through the
departmental quarterly update]

Scheduled activities               Procurement analysis (suppliers/highest   Ad hoc - ongoing.
                                   spend etc.)
                                   Procurement tools subscriptions (e.g.     Annual review
                                   ArcBlue, Vendor Panel)
                                   Input to departmental updates to          Quarterly
                                   Council
                                   Capital works procurement meetings        Monthly (ongoing review throughout
                                   (project delivery & civil operations)     the year)
                                   Departmental Purchasing Officers          Quarterly (or as required)
                                   meetings
                                   Supplier panel arrangements (# xx         Aim is to recall prior to expiry of an
                                   various terms)                            existing contract (if warranted)
                                   Monitoring and review of outstanding      Monthly
                                   Purchase Orders
                                   Response to general procurement           Same day or generally within 2
                                   enquiries (internal)                      business days (depending on
                                                                             complexity of issue)
Reactive activities                ITT/EOI/ITQ - Request to raise new        Within 2 business days
                                   number within Contracts Register
                                   ITT/EOI/ITQ – review of draft document    Within 3-5 business days (initial
                                   and provide advice                        review)
                                   ITT/EOI – full support through draft      As agreed with relevant officer
                                   document development and finalisation     (subject to other work priorities)
                                   for advertising
                                   ITT/EOI – public advertising              Minimum 5 business days prior to
                                   (Note: newspaper require proofs and       advertising date.
                                   payment to be actioned 3-days in
                                   advance of proposed advertisement
                                   date)
                                   Oversight/probity/governance for          As required – advice usually
                                   tender/EOI evaluation                     provided immediately or within 3-5
                                                                             business days (depending on
                                                                             complexity of issue).
                                   ITT/EOI – contract award                  Within 2-3 business days of Council
                                                                             decision.
                                   ITT/EOI – contract signing                Successful tenderer required to
                                                                             return signed agreement within 10
                                                                             business days.
                                   Staff induction/refresher training        As required.

Organisation supply arrangements
[Includes Noosaville Depot stores operations and supply arrangements such as stationary, personal protective
equipment etc.]
Scheduled work
                                   Electricity supply arrangement (Local   Reviewed every 3 years.
                                   Buy)
                                   Stationary supply arrangement (Local    Annual review.
                                   Buy)
                                   Stationary supply reports               Monthly

Reactive work
                                  Traffic / signs supply arrangement         As Required
                                  (Local Buy)

KEY SERVICE METRICS
Measure                                                  Metric              Benchmark Comparison