Service Level Catalogues

Service Listing 1 of 1

 Service Output                     PUBLIC AMENITIES (Toilets)
                                    Provision and maintenance of public toilets.

 Service Activity                   Maintenance & Operations
                                    The activities include scheduled and reactive building, plumbing &
                                    electrical maintenance as well as operational activities such as cleaning,
                                    supply of consumables, sanitary services and security patrols.

 Responsible Area 1                 Department                                  Branch
                                    Infrastructure Services                     Buildings & Facilities
                                                                                Civil & Asset Operations Branch,
                                                                                Parks & Gardens
                                    Community Services                          Waste & Environmental Health

                                    Corporate Services                          Property Branch

 Cost Centres                       Parks & Gardens                             2301
                                    Public Amenities                            1521
                                    Commercial Properties                       1510
                                    Management Civil Operations                 2000
                                    Works Operations Coordination               2021
                                    Works Operations                            2704

 Key statistics                     39 public amenities buildings 2

 Legislative responsibility to      No.
 provide this service

 SERVICE DELIVERY MODEL
 Service is predominately delivered by external contractors internally managed. Service is traditionally provided by
 local government as a community service in interests of public health & amenity



                                  ACTIVITY                                             SERVICE LEVEL TARGET
 Maintenance
 (Minor improvements and repairs building/electrical/plumbing due to wear & tear)
 Availability                     The majority of facilities are available year round with some key sites being
                                  locked at night due to problems with vandalism.

                                    Maintenance services are generally provided during normal business hours.
                                    Emergencies only – after hours.

 Cyclic Inspections                 High utilisation sites                      Weekly
                                    Other sites                                 Monthly

 Scheduled work                     As identified from inspections (defects & proactive interventions) to maintain
                                    asset serviceability. 3
 Reactive work (customer            Issue                    First response                   Target for completion
 requests)                          Maintenance              Routine matters                  20 days
                                    (buildings, plumbing,
                                    electrical)              Hazardous - Within 4 hours       20 days

                                                              Priority matters (e.g. such as   20 days
                                                              badly leaking tap) - Same
                                                              day or next day if reported
                                                              overnight