Service Level Catalogues

                                    ACTIVITY                                               SERVICE LEVEL TARGET
                                       •   Arterial & distributor roads            Fortnightly
                                           (Eumundi-Noosa Rd, Leslie Av,
                                           Cooyar St, Reef St, Hilton Tce)
                                       • Arterial & distributor roads              Monthly
                                            (David Low Way, Cooroy-Noosa
                                            Rd, Park Rd, Beckmans Rd,
                                            Walter Hay Dr, Eenie Creek Rd,
                                            Weyba Rd, Heathland Dr,
                                            Edwards St)
                                       • Residential streets                       Quarterly
                                       Manual street cleaning/litter pick-up
                                       (Contract) 5
                                       • Peregian Beach; Sunshine Beach;           Daily
                                           Sunrise Beach; Noosa Junction;
                                           Noosa Heads; Noosaville &
                                           Tewantin
                                       • Boreen Point & Cooroy                     3 x week
                                       • Cooran & Kin Kin                          2 x week
                                       Hastings St additional works (levy)
                                       Weekly extra service to clean stainless     Weekly
                                       steel, refuse bin surrounds etc.
 Reactive work (customer               Issue                                       Target days (to advise customer of
 requests)                                                                         outcome)
                                       General maintenance requests                20 business days
                                       Dead animal removal (cleaning)              3 business days

 KEY SERVICE METRICS
 Measure                                                            Metric         Benchmark Comparison
  Sealed Roads                                                        2018/19        2017/18      2016/17
  Sealed roads maintenance costs                                     5,411,392     7,617,897     4,829,061
  Klm sealed roads                                                           670           670        578
  Rateable properties                                                   30,500        30,000       30,000


  Cost per klm                                                           8,077        11,370         8,361
  Cost per rateable property                                            177.42        253.93       160.97


 PERFORMANCE INDICATORS
 Service               Indicator               Performance Measure                 Methodology
 Road network – Sealed Satisfaction            Noosa community satisfaction        Community satisfaction mean
 Roads                                         mean rating score compared to       performance rating from the LGAQ
                                               the State mean rating score (out    Community Satisfaction Tracking
                                               of optimum rating of 5).            Survey for Provincial areas for:

                                                 NSC mean         State mean       Theme: Community Lifestyle Services
                                                rating (2019)    rating (2017)     Function: Environment Protection &
                                                                                   Conservation
                                                    3.47              3.28
                                                                                   Theme: Basic Services & Infrastructure
                                                                                   Function: Road Maintenance



1 Source asset register (financial) Oct 2017
2 Subject to prioritisation and available budget.
3 Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded

to same day.
4 Source – T1 My Budgeting
5 Source - Contract Cleaning Open Public Spaces & Amenities 1617T113