Service Level Catalogues

                               ACTIVITY                                          SERVICE LEVEL TARGET
                                   Area 4 – Noosaville balance areas        Weekly
                                   (Weyba Road, Gibson Road, Noosa
                                   Waters, and Noosa North Rise etc.).
                                   Also provide support for Noosa
                                   Junction if needed.
                                   Area 5 – Hinterland towns and            Generally weekly other than for Kin
                                   residential with high level of           Kin & Boreen Point as limited road
                                   landscaping (e.g. Noosa Banks)           landscaping in those areas.

Cyclic inspections                 Contracts (Road Landscaping Maintenance Areas)

                                   Monthly – based on approx. 30 sites generated ad hoc by Work Order system

Scheduled work                     Contract 1
                                   Major Roads - Eenie Creek Rd,            12 services pa
                                   Walter Hay Drive, Reef Street, Cooyar
                                   /Langura Street and parts of Ben
                                   Lexcen/Heathland Drive

                                   Subdivisions 2 (includes parts of        12 services pa
                                   Doonella Estate, Noosa North Rise,
                                   Lake Entrance Boulevard and the end
                                   of Rene St/Hoffman Drive)

                                   Note: these contracts also include
                                   minor areas of park, wedding precincts
                                   and Daintree Estate flood wall which
                                   are covered by separate level of
                                   service listings)
                                   3

Reactive work (customer            All maintenance requests                 20 business days
requests) 4

Road network mowing (turf maintenance)
(Mowing of urban road network areas such as roundabouts, road verges at town entries, traffic islands where a high
level of presentation is required).
Cyclic inspections                  Inspections – turf maintenance        Monthly – based on approx. 30 sites
                                    mowing                                generated ad hoc by Work Order
                                                                          system.

Scheduled work                     Turf maintenance (mowing contract) 5     Category 1 –28 cuts (high profile
                                                                            areas no road sites included in this
                                                                            category.)
                                                                            Category 2 - 18 cuts per annum ()
                                                                            Category 3 – 18 cuts per annum (local
                                                                            roads/rural)
                                                                            Category 4 – 10 cuts per annum (site
                                                                            specific)
Reactive work (customer            All maintenance requests                 20 business days
requests)