Service Level Catalogues

                               ACTIVITY                                            SERVICE LEVEL TARGET
                                     Review of Sport & Active                Within 5 years
                                     Recreation Plan (2018)

                                     Implementation of the Sport &           Ongoing – priorities determined
                                     Active Recreation Plan (2018)           annually.
                                     Note: Plan includes ongoing
                                     activities as well as special
                                     projects.

                                     Reporting on Sport & Active             Annual.
                                     Recreation Plan implementation
                                                                             Updates also included in departmental
                                                                             quarterly report.

Reactive activities                  Enquiries from community                Initial response within 2 days – final
                                     organisations (planning,                response dependent on complexity of
                                     management and administrative           the request and availability of
                                     issues)                                 resources

                                     Grant applications to external          Ongoing.
                                     bodies to fund Sport & Active           Applications submitted as opportunities
                                     Recreation Plan initiatives             become available.

                                     Enquiries and negotiations –            No defined level of service.
                                     new/existing tenure arrangements.
                                                                             Subject to assessment of warrant and
                                        Note: Community leasing/permit       determination of availability/options.
                                        negotiations also involve Property
                                        Branch who manage and
                                        administer the contractual
                                        arrangements.
Sports field - maintenance & operations
[Activities include financial support through the grants program for routine maintenance activities as per individual
lease arrangements; and maintenance by Council of common areas at Sports Complexes]
Cyclic activities                       Sports complex – common areas        Six monthly
                                        inspections
                                        Multi Sports complex management Every 4 months (Tewantin & Cooroy)
                                        committee meetings - Noosa
                                        (Girraween), Tewantin & Cooroy.      Every 6 months (Noosa - Girraween)

                                     Sports field maintenance grants         Every 3 years

                                     Grant acquittals (checking &            Annual or as required
                                     verification)

                                     Water & sewer charges – on-             Quarterly or Annually.
                                     charging (costs over & above grant
                                     level)                                  Dependent upon Unity Water billing
                                                                             practices.

Reactive activities                  Maintenance requests (where             No defined level of service – generally
                                     outside lessee/permit/licence           responded to within 5 business days.
                                     holder obligations)