Service Level Catalogues

                                  ACTIVITY                                               SERVICE LEVEL TARGET
                                      Pickleball                                   Tuesday & Thursday 7.30am-9.30am
                                                                                   Thursday 6pm-8pm
                                                                                   Friday 11.30am-1.30pm
                                                                                   Sunday (comp) 8am – 11.30am
Allied activities
(Activities include operation of the Café and crèche]
Opening hours/availability            Cafe                                         As per facility opening hours
                                      Crèche (subject to bookings)                 Monday to Friday 9 – 11:30am
                                      Kids Play Room                               As per facility opening hours
                                      Retail Shop                                  As per facility opening hours
                                      Venue Hire
                                      (includes: school groups, sporting           As per facility opening hours
                                      clubs, casual court bookings and
                                      meeting room hire)
                                      Venue Hire/events                            Subject to assessment of impact on
                                      (includes: exhibitions, trade shows,         recreation and other programs.
                                      workshops, large theatre productions,
                                      sporting tournaments, boxing events)

Routine maintenance
(Activities include regular facility inspections and routine maintenance works etc.)
Cyclic Inspections                       Physical site checks                       Daily
                                                                                    Weekly
                                                                                    Monthly (comprehensive check)
Scheduled work                           Preventative maintenance of basketball Annually
                                         structures and stadium floor (recoating)
                                         Air conditioning units                     Bi-monthly
                                         2 x Large Fans in Stadium                  Annually
                                         Rockwall Inspection / certification        Annually
                                         Roof check and gutter clearing             Monthly
                                         Stadium floor scrubbing                    Weekly
Reactive activities                      As identified from inspections (defects & proactive interventions) to maintain
                                         asset serviceability.

Operations
(Activities include venue bookings and hire arrangements, regular newsletter, WHS inspections, cleaning, security
patrols, pest control etc.)
Cyclic inspections                   WHS inspection                           3 times per annum

Scheduled activities                  Long term hire arrangements – rock           Ongoing
                                      wall (open ended agreement – monthly
                                      fee)
                                      E-newsletter                                 Monthly
                                      Cleaning                                     5 times a week
                                      Security patrols                             Nightly

                                      Pest control                                 Quarterly
                                      Fire testing (emergency lighting, fire       Monthly
                                      extinguishers, fire blankets, fire panels)

                                      RCD (electrical) testing                     Twice yearly

                                      Enquiries/management of venue                No defined service level – usually
                                      bookings incl. court hire; conference        completed same business day.
                                      rooms)

Reactive activities                   Events bookings                              No defined service level – depends on
                                                                                   complexity up to 10 business days.


KEY SERVICE METRICS
Measure                                                       Metric                Benchmark Comparison