Service Level Catalogues

 ACTIVITY                                                                              SERVICE LEVEL TARGET
                                      Daintree Estate flood mitigation system      18 cuts per year
                                      – mowing (included as part of Park
                                      mowing service for Leafhaven Park) 6


 KEY SERVICE METRICS
 Measure                                                         Metric       Benchmark Comparison

  Cost to maintain stormwater infrastructure                     2018/19          2017/18       2016/17
  Net cost - including depreciation                             3,647,857       3,408,497     3,490,760
  Net cost - excluding depreciation                              950,438          747,179       854,658


  Rateable properties                                             30,500           30,000        30,000
  Cost per rateable property - incl                               119.60           113.62        116.36
  Cost per rateable property - excl                                 31.16           24.91             28.49



 PERFORMANCE MEASURE
 Service          Indicator                     Performance Measure                Methodology
 Drainage & Flood Satisfaction                  Noosa community satisfaction       Community satisfaction mean
 Mitigation                                     mean rating score compared to      performance rating from the LGAQ
                                                the State mean rating score        Community Satisfaction Tracking
                                                (out of optimum rating of 5).      Survey for Provincial areas for:

                                                 NSC mean          State mean      Theme: Basic Services &
                                                rating (2019)     rating (2017)    Infrastructure
                                                     3.64              3.49        Function: Drainage & Flood
                                                                                   Mitigation



1 Refer to Asset Responsibility Matrix for specific areas of responsibility
2 Source Stormwater Asset Management Plan adopted 22 October 2015 – data subject to further validation.
3 Source Recurrent Maintenance Manual.
4 Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies

 responded to same day.
5 Daintree Estate Disaster Management Plan 08/07/2016.
6 Source Road Landscaping Maintenance Contracts - 1718Q014