Service Level Catalogues

                                       Tinbeerwah, Tewantin, Cooroibah          Poinciana Avenue,           Wednesday
                                                                                Tewantin, Noosa Civic,
                                                                                Wallace Drive Noosaville
                                       Cooroy, Federal, Black Mountain,         Emerald Street, Cooroy      Thursday
                                       Cooroy Mountain, Lake Macdonald
                                       Pomona, Cooran, Kin Kin                  Memorial Avenue,             Thursday
                                                                                Pomona
 Reactive                              Enquiries/complaints (transport          No defined level of service – matters
                                       programs)                                generally dealt within 5 business days.

 KEY SERVICE METRICS
 Measure                                                 Metric             Benchmark Comparison
 Operating and capital compliance upgrade costs associated with public transport infrastructure & programs
 supporting public transport
                                                         2018/19         2017/18          2016/17
  Total cost                                             431,153          466,562         609,867
  Rateable properties                                     30,500           30,000          30,000
  Cost per rateable property                               14.14            15.55           20.33


 PERFORMANCE MEASURE
 Service          Indicator                Performance Measure                  Methodology
 Public Transport Satisfaction             Noosa community satisfaction         Community satisfaction mean
 Infrastructure                            mean rating score compared to        performance rating from the LGAQ
                                           the State mean rating score (out     Community Satisfaction Tracking Survey
                                           of optimum rating of 5).             for Provincial areas for:

                                             NSC Mean            State Mean     Theme: Basic Services & Infrastructure
                                            Rating (2019)       Rating (2017)   Function: Public Transport

                                                 3.26                3.03



1 Refer to Asset Responsibility Matrix for specific areas of responsibility
2 State Funding Deeds state that Council agrees and acknowledges that it is the provider and operator of all

  passenger transport infrastructure on public roads, lands and waters defined by the Local Government Act 2009
  (Qld) within its local government area for the purpose of the Standards.
3 Works are prioritised and subject to available budget.
4 Works are prioritised and subject to available budget.
5 Works are prioritised and subject to available budget.