Service Level Catalogues(PDF, 3MB)

                              ACTIVITY                                         SERVICE LEVEL TARGET
Reactive work [customer          Trees (trimming)                          20 business days
requests]                        Trees (removal)                           30 business days
                                 Weeds                                     20 business days

KEY SERVICE METRICS
Cost of service

 Bushland Reserves and Environmental Land                     2021/22              2020/21          2019/20
 Costs of operations and maintenance                       1,808,497*           1,890,694*       1,292,314*
 Rateable properties                                              31,035            30,500          30,000


 Cost per rateable property                                        58.27             61.98           43.07
 Cost per ha                                                      521.33            545.02          382.22
 *Actuals

PERFORMANCE MEASURE
Service          Indicator             Performance Measure                 Methodology
Bushland Reserve Satisfaction          Noosa community satisfaction        Community satisfaction mean
management                             mean rating score compared to       performance rating from the LGAQ
                                       the State mean rating score         Community Satisfaction Tracking
                                       (out of optimum rating of 5).       Survey for Provincial areas for:

                                        NSC mean        State mean         Theme: Community Lifestyle Services
                                       rating (2019)   rating (2017)       Function: Environment Protection &
                                                                           Conservation
                                           3.73            3.30