Service Level Catalogues(PDF, 3MB)

           ACTIVITY                                          SERVICE LEVEL TARGET

[Activities include managing enquiries, evaluation of applications, developing and managing agreements as well as
relationship management with landholders ]
Cyclic inspections/visits           Provision of advice on land management            Quarterly
                                    techniques, arrange contractor quotes and a
                                    follow-up inspection of works carried out.
Scheduled work/activities           Administration of individual arrangements (e.g.   Six monthly
                                    authorisation of rate rebates and contractor
                                    works)
Reactive work                       Issue                                             Target days for completion
                                    New enquiries regarding VCA program               No defined service level –
                                                                                      generally respond within 5
                                                                                      business days.
                                    Information requests from existing participants   No defined service level –
                                                                                      generally respond within 5
                                                                                      business days.

KEY SERVICE METRICS
Measure                                                     Metric      Benchmark Comparison
 Environmental Partnerships Programs                        2021/22     2018/19     2017/18     2016/17

 Volunteer rate per hour                                     $45.10       $43.02     $41.72      $40.47
 Volunteer total hours                                         4,771       5,443      5,055       4,646
 Economic value of volunteer hours                         $215,172     234,158     210,899     188,036

                                                              77243
                                                            plus 0.5
 Cost of VCA program                                            FTE       31,736     34,672      33,780
                                                             ($45K)
                                                           $122,243
 Cost of VCA program per ha                                    $323     $114.06      $93.42      $91.02


 Percentage of Shire with LFW agreements                       2.7%       2.66%      2.69%       2.53%



PERFORMANCE INDICATORS
Service              Indicator              Performance Measure            Methodology
Environmental        Satisfaction           Noosa community                Community satisfaction mean
Partnership Programs                        satisfaction mean rating       performance rating from the LGAQ
                                            score compared to the State    Community Satisfaction Tracking
                                            mean rating score (out of      Survey for Provincial areas for:
                                            optimum rating of 5).
                                              NSC mean      State mean     Theme: Community Lifestyle Services
                                             rating (2019)      rating     Function: Environment Protection &
                                                               (2017)      Conservation

                                                 3.73            3.30