Service Level Catalogues(PDF, 3MB)

                                 ACTIVITY                                           SERVICE LEVEL TARGET
                                    Fox den detection and fumigation          Annually (Sept/Oct)
                                    program

                                    1080 Baiting Program                      Bi-annual (Apr-May and Sept-Oct)

                                    Canid Pest Ejectors (CPE’s) – where       Monthly
                                    installed permanently

                                    Implement and manage monitoring           Ongoing
                                    programs (permanent motion cameras)

                                    Implement and manage sand plot            Twice yearly (coastal areas)
                                    monitoring sites

                                    Wild dog control trapping (contract)      Annual (April & May) 6 weeks

 Reactive work                      Customer requests –                       14 business days
                                    Animals/Feral (wild dogs, pigs, deer,
                                    fox, cats, Indian Myna birds etc.)

                                    Implement and manage monitoring           As required
                                    programs (temporary cameras; sand
                                    traps etc.)

                                    Implement tracking and trapping           As required (mostly reactive on receipt
                                    programs                                  of customer complaint)


 KEY SERVICE METRICS
 Cost of service
                                               2020/21         2019/20         2018/19         2017/18
  Environmental Pest Management
                                                   ?               ?           532,141         508,009
  Costs of operations and maintenance
                                                   ?            30,500          30,500           30,000
  Rateable properties
                                                   ?            17.45           17.45            16.93
  Cost per rateable property



 PERFORMANCE MEASURE
 Service            Indicator               Performance Measure               Methodology
 Pest management    Satisfaction            Noosa community satisfaction      Community satisfaction mean
 (animals & plants)                         mean rating score compared        performance rating from the LGAQ
                                            to the State mean rating score    Community Satisfaction Tracking
                                            (out of optimum rating of 5).     Survey for Provincial areas for:

                                              NSC mean         State mean
                                             rating (2019)    rating (2017)   Theme: Community Lifestyle Services
                                                                              Function: Environmental Protection &
                                                  3.73            3.30        Conservation (includes noxious weeds)
                                                  3.69            3.42        Function: Animal Control (feral animals)




1 Source – Council resolution 18th June 2020 noting the report to Services & Organisation Committee Meeting dated 9

 June 2020 and approving the Biosecurity Surveillance Program for the Noosa Council region in accordance with
 section 235 of the Biosecurity Act (2014).