Service Level Catalogues(PDF, 3MB)

                                ACTIVITY                                            SERVICE LEVEL TARGET
                                   USC Work Placement Partnership for            Curtailed due to COVID. Currently
                                   Environmental Research Projects               being re-established

Reactive activities                Enquiries/complaints – problematic            7 business days
                                   wildlife (e.g. flying foxes, magpies and
                                   other natural species)

                                   Permit applications and reporting             As required – legislative timeframes
                                   fauna/flora/cultural issues to State          apply.
                                   agencies (e.g. oyster reef project; flying
                                   fox management etc.)

KEY SERVICE METRICS
Measure                                                           Metric         Benchmark Comparison
Percentage of total Shire area under statutory                    40.8%          UNESCO Protected Area target 17%
conservation protection


PERFORMANCE MEASURE
Service          Indicator                   Performance Measure                 Methodology
Environmental    Satisfaction                Noosa community satisfaction        Community satisfaction mean
protection &                                 mean rating score compared          performance rating from the LGAQ
conservation                                 to the State mean rating score      Community Satisfaction Tracking
                                             (out of optimum rating of 5).       Survey for Provincial areas for:

                                                  NSC mean        State mean     Theme: Community Lifestyle
                                                 rating (2019)   rating (2017)   Services
                                                                                 Function: Environment Protection &
                                                     3.73            3.30        Conservation