Service Level Catalogues(PDF, 3MB)

Service Listing 2 of 3

 Service Output                     LOCAL LAWS & PUBLIC SAFETY
                                    Maintaining public amenity and safety through local law regulation and
                                    related activities.

 Service Activity                   Public Security – Security Patrols & CCTV Monitoring (Public Areas)
                                    The activities include the provision of funding to provide security patrols
                                    to Hastings St. precinct and maintenance of CCTV cameras in public
                                    areas (Hastings Street/Noosa Drive funded by a special levy).

                                    CCTV is also provided at the Council owned Noosa Junction Transit
                                    Centre which is managed by Translink.

                                    Monitoring of all public CCTV is undertaken by the Queensland Police
                                    Service.
 Responsible Area                   Department                            Branch
                                    Community Services                    Local Laws
 Cost Centres                       Public Safety                         1812
 Key statistics                     3 CCTV installations:
                                    • 2 x Hastings Street and at Noosa Drive at the taxi rank.
                                    • 1 x Noosa Junction transit centre managed under the lease to Translink.
 Legislative responsibility to      No
 provide the service

 SERVICE DELIVERY MODEL
 The service is managed internally and supported by external service providers. The CCTV’s were installed with a
 grant and are used by the police and translink – Sapio are the security company that manages the CCTV –
 Council’s ICT department manages the IT side of the CCTV.

                                 ACTIVITY                                         SERVICE LEVEL TARGET
 Operations
 Conduct of security patrols, CCTV equipment maintenance and liaison with the Hastings St Association &
 Queensland Police. All access is managed by Queensland Police for crime solving only.
 Scheduled activities               Security patrols Hastings St precinct   Frequency determined by Hastings St
                                    (funded through levy and activity       Association.
                                    organised by Hastings Street Assoc.)
                                                                            Payments made twice-yearly.

                                    Cleaning CCTV cameras                    Bi-Annually (or as required)

 Reactive activities                Maintenance CCTV installation            As required


 KEY SERVICE METRICS
 Measure                                                Metric               Benchmark Comparison
 In development                                         In development       In development

 PERFORMANCE MEASURE
 Service          Indicator                 Performance Measure              Methodology
 Public Amenity & Satisfaction              Noosa community satisfaction     Community satisfaction mean
 Safety                                     mean rating score compared       performance rating from the LGAQ
                                            to the State mean rating score   Community Satisfaction Tracking
                                            (out of optimum rating of 5).    Survey for Provincial areas for:

                                             NSC mean        State mean      Theme: Community Lifestyle Services
                                            rating (2019)   rating (2017)    Function: Community Safety
                                                 3.91            3.55