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2019-02-12 Services & Organisation Committee Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 FEBRUARY 2019
Page 117 of 130
OUR CUSTOMERS
Measure Measure
Number of requests received x month % of requests completed within target date x month
Purpose Purpose
Level of customer demand & whether service levels appropriate Indicator of whether service levels are satisfactory
2250 100%
2000
— —_— vo
ian Si, Sov *, :
1500 +- * ey - . "es,
ee “agenetane, *o9* e, .
1250 4 ‘ _ 60% @e apes! _
1000 EN
750 ——_ a0
500 Me a
250 ——_—
0 20% a
July Aug Sept Oct Nov Dec Jan Feb March April May June
@ All others @ Local Laws w Parks 0%
u Waste Management @ Works Operations = Environmental Health July Aug Sept Oct Nov Dec Jan Feb March April May June
Comment Comment
Categories show the 'Work Groups' that on average receive the highest number of
requests each month
Measure Measure
Average seconds of "wait" time in phone queue % of planning applications decided within statutory timeframe
Purpose Purpose
Service timeliness / capacity to respond Service timeliness
1420 100% — es ——
90 | -%. 80%
.
* 60%
* s* a
60 + coyeeeet® = *e, * + _
te? he ", no %, 40%
*e,9*
30 20% a
0 0%
3 S cep S Oct Nov Dec
y ee a & a & vw ¢ we se we ys MCU @ Reconfiguration a Op Works @ Op Works (Veg) # DBW ™ RAP # Total
Comment Comment
2016/17 data is shown by dotted purple line. 2017/18 data is shown by black line
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