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2019-02-12 Services & Organisation Committee Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 FEBRUARY 2019
Page 120 of 130
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 12 FEBRUARY 2019
OUR SYSTEMS & PROCESSES
Measure Measure
% of requests for service that were lodged electronically % of payments made electronically
Purpose Purpose
Identify growth of online services Identify growth of online services
40% 100%
90%
30% 80%
70%
20% > ru 60%
i GE a.a.. “ hp, ancien ea 40%
te 50%
10% +5eP ee bs
30% —
20%
0% 10% S$
July Aug Sept Oct Nov Dec Jan Feb March April May June a
%
wE requests = Email (incl. requests via mobile applications) July Aug Sept Oct Nov Dec Jan Feb March April May June
Comment Comment
This KPI includes all payments made to Council via electronic means (including BPAY,
direct debit, via Council's website, at Australia Post outlets etc)
2016/17 data is shown by dotted purple line. 2017/18 data is shown by black line
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