2015-07-21 Planning & Organisation Committee Agenda

PLANNING & ORGANISATION COMMITTEE MEETING AGENDA                                                                                                    21 JULY 2015


SECTION            RECENT ACHIEVEMENTS                              CURRENT PRIORITIES                                    LOOKING AHEAD
Sustainability      Coordination of Council Involvement for          Develop scope and process for Carbon                Energy saving ideas for NC
                      World Environment Day at USC                       Reduction Plan and report to Council                  Facebook page
                    Evaluation of “Living Smart” program             Work with Masters Student on Energy                 Community Consultation Carbon
                      report to Council                                  Transition Plan for Noosa                             Reduction Plan/ Report to Council
                    Living Smart Landscape and Wildlife              Develop waste education program
                      Junior Photography Competition                   Coordinate Waste Audit
                    Councillor         discussion        on          Update Waste/recycling on Councils
                      Sustainability/Carbon Reduction Plan               website
                    Energy Audit of Tewantin Admin
                      building. Installed sensors to toilets,
                      reduced energy last three consecutive
                      months

Customer Service      Improvements to phone messaging to             Further review of Customer Service Charter          Continue process and procedure
                        provide “call back” option earlier in            and report to council.                                improvement
                        recording                                      Continue updating of customer service on            CSO training and development
                      Double jacking introduced                        line scripting
                                                                       Capture of statistics for face to face dealing
                                                                         by CSO’s
                                                                       Improved CS reporting
                                                                       2015/16 Branch Plan

Governance             Assisted with finalising the regulatory       Continue to progress implementation of               Continue     to    progress      with
                        matters associated with the transition to        improvement plan for organisation’s risk              implementing Risk Management
                        Council’s new suite of Local Laws,               management framework including finalising             Plan 2015
                        which commenced 1 July 2015                      Council’s Business Continuity Framework             Review of Governance Framework
                      Policy development including; Contact            and the development of a Fraud and                    and Council’s Policy Framework
                        with Lobbyists, Business Continuity              Corruption Control Plan for the organisation        Update and improve Governance
                        Management       Policy,   Fraud     and       Finalise Council’s Delegations of Authority           related sections of Council’s intranet
                        Corruption Prevention Policy                     annual review for 2015/16                             and internet site
                      Finalise Council’s annual insurance            Ongoing management of claims against                Coordinating of required information
                        renewal for the 2015/16 Policy Period            Council     and      administrative    action         to be included in Council’s Annual
                      Provide continued support to Council’s           complaints                                            Report for the 2014/15 Period.
                        Audit Committee on Governance                  Support the Executive Office with the               Preparation of Annual Compliance
                        related matters                                  coordination of annual branch plans and               Review of Council’s operations
                                                                         operational risk reporting                            against the Local Government Act
                                                                                                                               and Regulation

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