2017-08-08 Services & Organisation Committee Agenda

BRANCH ACTIVITIES                       RECENT ACHIEVEMENTS                        CURRENT PRIORITIES                          THE NEXT QUARTER
Revenue Services

Implementation of new bin charges per      Established new waste charges in         Set up new charges for the 360l bins      Amend the property records to
the new waste contract                       TechnologyOne rating system and            in preparation for the new waset            reflect the different charge for the
                                             mapped the changes (approximately          contract rollout in September               January 2018 rate levy for those
                                             15,000 properties)                       Prepare        to      amend     the        properties transitioning to the 3 bin
                                           Reviewed changes prior to issue of         TechnologyOne property records to           waste service.
                                             July rate levy                             reflect the delivery of the garden        Update waste service memos to on
                                                                                        waste recycling bins in August              the newly created service records

BpayView implementation                    Finalised the implementation of          Monitor BpayView registrations and        Investigate new options to promote
                                             BPayView for both rates and animal         publicise new delivery option               electronic delivery of rate notices
                                             registration notices

Outsourcing of outstanding rates for       Continue to work with external debt      Review current arrears levels and         Investigate alternative options for
collection                                   collectors to recover rates on non         proceed with additional recovery            delivery   of    reminder    notices
                                             PPR properties with large arrears          action on appropriate properties            including SMS

Business as Usual activities               EOFY for rates and debtors               Responding to customer queries            Issue of reminder notices in early
                                           June Fire Returns completed (State         about their rates notices                   September 2017
                                             and Rural)                               Processing of agency payments,            Work with TechnologyOne regarding
                                           Half-yearly pensioner verification         and direct debit draw on discount           implementation of new software,
                                             undertaken with EOFY pensioner             day                                         including identify the data cleansing
                                             claim prepared and submitted             Complete pensioner claim for July           activities that need to be completed
                                           July rate levy successfully issued         levy                                        pre migration




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